19 Service Delivery Jobs in Wales

Our established client is looking to recruit a Service Delivery Manager for an initial 6-month period and upon successful completion a permanent role would be available. The role is to ensure the service delivery and service support processes deliver a 24/… availability of a customer booking service in an effective and cost-efficient manner. Duties: Assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans and targets. To increase market penetration and market share of company offerings & collections services To lead, develop and manage the Service Delivery team all who work remotely throughout UK - optimising individual performance towards agreed goals and objectives with the aim of providing an elevated level of service to clients. Responsibility for the development, performance, and delivery of the internal and external customer support for the organisation Take more »

experience Experience in working with technology in core business functions such as Finance, HR, Operations, Sales, Marketing etc. Experience of technology operations, project management, service delivery Experience of understanding and articulating the impact of emerging technology trends What you'll get in return Annual well-being allowance Cycle … to work scheme Casual dress code Death in Service Employee Assistance Programme Employee Referral Programme Enhanced Maternity, Paternity, and Adoption pay Enhanced Sickness Scheme Flexible working approach: Hybrid or fully remote Free on-site parking Paid charity volunteer days Paid leave for training 50% off gym memberships + discounted more »

team.A diverse group of people who get stuck in and work together.Due to expansion within the team, we have a fantastic opportunity foran IT Service Desk Advisor to join us, and help support our stores on a 24/7 basis. Purpose of Role: To ensure that by working … To offer support and call resolution to all of Iceland Head Office and our Depots regarding hardware, software, and procedural issues, ensuring that the service provided is delivered with a consistently professional manner, within agreed service levels and Advisor Targets. Key Accountabilities: Achieve individual performance targets: To support … workflow in line with the IT Service Desk Targets Achieve advisor accuracy (less than 0.5% errors) Call length within set targets After Call Work within set targets Traces (including adherence to shifts and sickness): To accurately log all calls within the relevant call buckets To offer a first-time more »

IT Service Desk Manager/ITIL/Support - Cardiff IT Service Desk Manager with proficient experience in leading a team of service desk analysts. Experience managing SLAs and monitoring KPIs is also essential for this leading company based in central Cardiff. You will join an already established … service desk team that offers hybrid working, so 3 days in the office, and 2 days working from home. Essential Skills Required: Service desk team leading experience Experience with working in a service desk/IT helpdesk environment ITIL - Knowledge of service desk procedures General helpdesk … firm would be a bonus . Desirables: ITIL Certified Work with multiple helpdesk software The Role: This is a great opportunity for an experienced service desk team leader to have the chance to be part of an outstanding team filled with some of the most influential individuals in the more »

The role of a Senior Cost Manager includes the following responsibilities: Contribute towards bid and tender preparation and business development. Assume day - to - day delivery responsibility for projects/programmes of work and demonstrate the ability to take on tasks without supervision. Monitor project fees and ensure resource and … time inputs are in line with approved budgets. Ensure that change control processes are effectively managed for the services we provide. Strengthen our service delivery capability and promote knowledge capture, sharing and innovation. Prepare budget estimates, cost plans and client reports. Provide advice on procurement and contracts. Prepare … evaluation. Deliver all work outputs in an accurate and timely manner to a high standard of quality. Support the implementation of strategic initiatives at service and sector level. Manage the delivery of work through proactive involvement where appropriate and through performance management of personnel to ensure work is more »

Sapiens UK (Cardiff office) is urgently seeking a Program/Project Director to join our team of Life & Pensions software delivery experts. You will hold primary responsibility for ensuring quality project delivery, whilst prioritizing customer satisfaction and loyalty. If you love the satisfaction of overseeing software project delivery to external clients and you thrive on working with international software delivery experts, this is the role for you! Location: Cardiff, UK (Hybrid Flexible) Please note that this role is open to Candidates that can easily commute to our Cardiff office. We are not offering Visa/Relocation … understands and can manage the delicate balance of ensuring the profitable growth of Sapiens’ business in a defined account/territory, ensuring quality project delivery, achieving its financial targets, whilst ensuring that customer satisfaction and loyalty are optimized. This role has been identified as the central most significant role more »

being. SACYR Sports Club : Engage in sports, memberships, and sponsorships. RESPONSIBILITIES: The Quantity Surveyor will support project leaders in generating a high standard of service delivery, achieving successful outcomes, capturing and sharing knowledge across projects and enhancing our culture of innovation. The role holder will manage contract administration more »

function servicing a multi-channel, multi-site contact centre operation. This is an ideal opportunity to help enhance and further develop Real Time and Service Delivery solutions within a fast paced organisation; this position provides a rare chance to really own and shape the methodologies and processes to … enable service level protection, customer experience and employee engagement initiatives. Interested applicants must clearly demonstrate experience of high performance within Real Time/Intraday management within a contact centre setting and possess the ability to proactively manage a team of RTA's and effectively engage, influence and negotiate across more »

Regional IT Service Manager Location: Cardiff, Darlington, Edinburgh (may require occasional travel to other DBT Offices) Salary: £38,052 to £43,900 (including allowance) Job type: Permanent Closing Date for Applications: Sunday 12 th May at 12pm (noon) We create digital services, data tools and technology for businesses to … aspiration to offer an incredible experience to all our users. Find out more on our blog, Digital Trade. Job Description As a Regional IT Service Manager, you will be based in one of our key Places for Growth locations and be responsible for overseeing and managing IT services across … costs for travel to an office which is not your main location will be covered. You will be part of a wider Regional IT Service Management team, ensuring the delivery of high-quality technical support, maintenance, and local IT service management. Additionally, you will collaborate with key more »

to ensure the day-to-day running of the college Productivity platform services are delivered to a high standard and in accordance with defined service level agreements. This role would be focussed around SharePoint Online, OneDrive for Business, Power Platform and associated technologies that are heavily utilised within the … college. The role is also responsible for the Productivity continual service improvement ensuring that the college has appropriate and available Productivity platform services to support its ongoing needs. Accountabilities Key responsibilities: Responsible for the successful delivery of Productivity services within a Service Management framework and in line … with the agreed college standards and Service Levels; Responsible for managing the resolution of major incidents and any escalated issues relating to Productivity tools within Microsoft 365 (SharePoint, OneDrive for Business, Power Platform, Office Online); Responsible for supporting delivery of technological change across the Productivity platforms; • Responsible for more »

Microsoft 365 and Azure * Any experience or working knowledge of managing Linux and Windows in virtual environments * Knowledge of Vendor/Supplier Management including service reviews * Having worked with demanding internal SLA’s What you’ll be doing… You will be working hands-on with a wide range of … platforms that support our customer-facing services. A key aspect of this will be the day-to-day management of key IT vendors and service providers, including supporting ticket escalations and change management. The IT Systems Support persons responsibilities will include, but not be limited to: * Diagnose and resolve … issues with business systems, liaising with the Service Delivery Manager and other technical experts across our teams, as well as third-party vendors and solution providers. * Day-to-day support of our operational and business support platforms including monitoring, supporting, change management and escalation in partnership with critical more »

in delivering an excellent service. We are seeking to recruit a Project Manager to join our established Rail team supporting our clients in the delivery of active rail projects in Cardiff. The role will be a combination of working out of our Cardiff office, home working, and occasional visits … provisions, monthly reporting and chairing project meetings. Deliver all work outputs in an accurate and timely manner to a high standard of quality. Undertake service delivery in accordance with the policies and procedures of the Practice, particularly Health & Safety and Quality Assurance. Undertake service in compliance with more »

service. We are seeking to recruit an Assistant Project Manager (2+ years experience) to join our established Rail team supporting our clients in the delivery of active rail projects in Cardiff. The role will be a combination of working out of our Cardiff office, home working, and occasional visits … Assistant Project Manager includes the following responsibilities: Supporting the use of the full range of Project Management Process. Provide support on day-to-day delivery of projects and demonstrate the ability to take on tasks with minimal supervision. Support knowledge capture, sharing and innovation. Support preparation and evaluation of … project meetings and other administration based tasks. Deliver all work outputs in an accurate and timely manner to a high standard of quality. Undertake service delivery is in accordance with the policies and procedures of the Practice, particularly Health & Safety and Quality Assurance. Undertake service in compliance more »

employing over 3500 people globally in a local site in Swansea that supplies global brand names and has a history of excellence in its service delivery? The company is a dynamic and market-leading business that supplies equipment and technology to gas users throughout the UK, covering several … and career. The position covers responsibility for the quality, health and safety and technical support for two operational sites and a team of national service engineers. As a person, you will be flexible and provide support in all aspects related to the QHSE function and technical support. You thrive more »

only a few providers offering an end-to-end in-house collection and laboratory service. We have a new and exciting opportunity for a Service Delivery Manager to join our growing organisation at SYNLAB Laboratory Services. Leading a team of Duty Managers, you will ensure the service delivery of the 24/7, 365 day client booking service. The Role: Requires you to take responsibility for the overall direction Service Delivery, ensuring that best behaviours are fully embedded, conducting regular appraisals and providing clear objectives, while delivering initiatives to improve service quality … lead a team of Duty Managers spread over a large geographical area focused on providing a 24/7 365 day customer-centric booking service while controlling costs to achieve budget. Close liaison with wider teams within the SYNLAB Laboratory Services such as Client Support and Collections is critical more »

revenue growth is achieved. Prepare reports and provide a source of expertise in carrying out market research. Skills & Experience: Experience within Technology/IT Service Delivery is essential. Excellent communication skills to successfully build and maintain relationships. Highly developed analytical, numerical and evaluation skills. Knowledge of contract drafting more »

in you within the first 12 months. In addition, you will receive a basic of £42,000 (rising to £45,000 after 12 months service and £50,000 after 24 months ) with 10% contributory pension, yearly bonus and £5500 car allowance The Company Services A SAFED and UKAS accredited … Maintaining client relationships Full Technical Specialist Support Operate within agreed authorities, inspection and H&S standards Clear customer focus and drive to achieve optimal service delivery Qualifications Knowledge, Skills and Experience: HNC or Level 4 qualification equivalent or above in any engineering discipline Hands on experience of fixing more »

react for Barracuda for untoward trends in email activity and phishing campaigns. Develop and maintain effective relationships with third party suppliers to ensure ongoing service delivery, performance and return on investment. Develop security related dashboards, policies, metrics and training programmes to report on the ongoing efficacy of security … new and existing suppliers, manage ongoing compliance and ensure cyber and information security incidents are investigated and resolved appropriately. Drive a culture of continuous service improvement for cyber security. Research, implement and enhance new security technology and methods, eg MFA, VPN and other ways to secure workflows. Work with … by a benefits package which includes: Remote working, annual salary review, 25 days holiday (which will increase to 30 days based upon length of service), private medical insurance, pension and many more. more »

employing over 3500 people globally in a local site in Swansea that supplies global brand names and has a history of excellence in its service delivery? The company is a dynamic and market-leading business that supplies equipment and technology to gas users throughout the UK, covering several … and career. The position covers responsibility for the quality, health and safety and technical support for two operational sites and a team of national service engineers. As a person, you will be flexible and provide support in all aspects related to the QHSE function and technical support. You thrive more »