1 to 25 of 62 Permanent Service Delivery Jobs in the West Midlands

Network IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/… support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within … the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working more »

Job Title: Service Delivery Manager Who Are We? Join a dynamic waste management company committed to delivering excellence in service and sustainability. As a Service Delivery Manager, you'll play a pivotal role in ensuring efficient operations and exceptional customer service. Role Overview: The Service Delivery Manager will lead the daily operations of the office and collection drivers, ensuring tasks are completed in line with health and safety policies and profitability objectives. Working closely with the Service Leadership team, you'll strive to deliver a best-in-class service to our … Sign off new contracts, ensuring feasibility and location compatibility. Manage customer billing for extra waste collection. Keep the Depot Customer Hotlist updated and communicate service issues. Perform other reasonable tasks as required. Skills and Experience: Strong leadership and customer service skills. Extensive knowledge of the waste industry. Proficiency more »

Hays are looking for a Head of Service Delivery where you will be responsible for the delivery of all Managed Services agreements with customers. The role requires an approach to maximising the value to our customers whilst delivering as cost effectively as possible. To deliver this with … high levels of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning with the whole business' objectives. Hybrid - 3 days a week on site non negotiatable Permanent Manage service performance against SLAs and underpinning … engineering and administrative staff. Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. Manage customer agreements to optimise profitability. Work with the Finance Director to create processes for analysing the costs of service delivery more »

that enhance our passengers experience. Whats the purpose of role: The successful Team Manager will be responsible for effectively managing all elements of the Service Delivery process to ensure that standards are preserved. This role is integral to achieving the required levels of performance against set KPIs using … are planned and organised to meet scheduled targets Ensure effective resource management, roster patterns and headcounts in line with activity to achieve on time delivery Maintain and monitor working practices, systems and processes to meet schedules Ensure all costs are contained within agreed financial guidelines Organise staff and equipment … to compliance standards and processes Build customer relationships which help meet business needs whilst providing expert knowledge to customers on operating processes Ensure the Service Delivery operation complies with all legislation, company and customer requirements Investigate, analyse and implement corrective actions to resolve problems across all areas of more »

of the integrated enterprise by providing superior consulting and implementation services. Job Purpose The role of the PMO Coordinator is critical to the successful delivery of IT Services and IT Projects. This role will report into the Regional Head within our DES IT department and the PMO Lead will … work closely with Programme Managers, Service Delivery Managers and Project Managers. Key Accountabilities Creation of structured documents, including performance dashboards and project plans in conjunction with Project Managers and workstream leaders, in line with project objectives & timelines Working with colleagues in different departments to organise and collate project … learned reviews post implementation and manage actions through to completion Work with the Head of Projects to continuously review and improve project management and delivery process & practice Implementation & Service Support Work with project managers to complete cost tracking against project budgets, including weekly reporting on project spend Work more »

The Head of Technical Service Assurance will be responsible for providing customers will pro-active insights, data, analytics, and recommendations to optimise their customer estate, improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts, licences … lifecycle management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. The Head of Technical Service Assurance will be developing and implementing service assurance policies, procedures, and best practices across all Intercity Service towers. Monitoring and reporting on service metrics … SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects, The Head of Technical Service Assurance will also support with contract management to ensure the effective and efficient management more »

Job Title: Planning Coordinator Job Type: Permanent Location: Solihull (Hybrid) Salary: Up to £32,000 D.O.E Key Skills: Customer Service/Service Delivery, PC literate, Resource Planning/Workforce Management systems Fantastic opportunity to join a data/insights company who work with some of the worlds … on the lookout for a Planning Coordinator who is able to support their operations team by tracking and planning of installation as well as service schedules. What the role will entail; Involvement with the procurement and fulfilment of equipment. Coordination for the end-to-end delivery of service … the billing process. The successful candidate will have; Experience working with Workforce Management & Resource Planning systems. Good working PC knowledge Previously worked in either Service Delivery or Customer Service/Operations. Ability to make fast and clear decisions. Interpersonal and communication skills as well as having good more »

senior performance management expertise and knowledge to the Divisions, as well as being subject matter expert for the Trust in performance on our national delivery standards. Via regular analysis, the Head of Data Science (Performance) will identify key lines of enquiry for the operational teams and executive leads to … measures and processes across the Hospital. The framework will provide the Trust Board, Divisions and Corporate Departments with greater visibility and understanding of the delivery of the services provided at George Eliot NHS Trust in line with national and local indicators and standards. In conjunction with other team colleagues … the post holder will oversee the design and delivery of the demand and capacity planning tools About us Here at George Eliot our vision to ' excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement more »

skills, good telephone manner, general understanding of databases, word processing & the internet. The post holder must be willing to build knowledge of the contract service standards, payment mechanism and familiarity with the client to support the site management teams to manage contractual obligations. Responsibilities The post holder will assist … in the running of the CAFM system and administrative service to the management teams throughout the region, including support in maintaining contractual compliance and mitigation of service failures. To provide a timely and effective service as a critical part of the facilities team. Support other contracts and … training and coaching for new employees Other Responsibilities Support the CDM in compliance with the PPM programme Support the CDM in compliance with client service level outputs Support the CDM in compliance with company Quality Assurance procedures Supporting the CDM in aspects of Health and Safety standards in the more »

Job summary We are looking for a forward thinking, highly specialised cardiac physiologist to join our friendly, motivated, energetic team, to support the delivery of a high quality cardiac rhythm management service in this leading tertiary centre. To apply for this post you must have full BHRS (HRUK … job As a large tertiary centre we provide the full range of invasive and non-invasive procedures. Our EP/RFA and 3D mapping service utilises Precision, Ensite, Diamond Temp, Carto and CRYO technologies. We regularly utilise new technologies on a limited market release basis. Following expansion to the … VT ablation service, the Trust is now the largest centre within the region providing the procedure and is the Abbott VT Ablation training centre within the UK.. The device implant service has grown and now includes S-ICD's and Micra A-V, as well as ICD, CRT more »

will be responsible for managing multiple projects across the customers manufacturing plant, ensuring these projects are delivered within contracted timeframes and budgets to stated delivery quality standards . Area of Responsibility • Lead and work with product and delivery teams to deliver workstreams. • Lead brainstorming sessions and understand business … for process improvements. • Lead, communicate and consult with external parties and internal stakeholders end-to-end on design, build, test, implementation, and handover to Service Delivery • Manage project risks and issues. • Project reporting as per agreed schedule • Escalate issues/risks to the management team as required (timely … capacity, and timelines to meet expectation of business case. • Analyse risk and dependency of a project on existing applications and infrastructure to ensure smooth delivery of projects. Knowledge/Experience · Expertise in tools like JIRA, Confluence, Microsoft Project, Excel for project management · end-to-end on design, build, test more »

programme and provide end to end technical leadership and ownership for post-sales engineering of the customer solution. Engage with pre-sales, product engineering, service delivery, service assurance and the customer, through the design, delivery and migration stages. Deliver level 4 support for design related support … consist of but not limited to MPLS, Ethernet, IPsec, Managed Security Services, SD-WAN, Managed Hosting and Cloud. The TDA will own the technical delivery of the work-stream in the complex global programme and will be the technical interface between the customer, product teams, and project management during … service delivery. Close engagement with pre-sales, technically validating solutions proposed are deliverable and all technical aspects are clearly defined. The TDA accepts the technical ownership of the solution at the point of sign off. Lead customer facing technical workshops requiring excellent communication with the ability to articulate technical more »

programme and provide end to end technical leadership and ownership for post-sales engineering of the customer solution. Engage with pre-sales, product engineering, service delivery, service assurance and the customer, through the design, delivery and migration stages. Deliver level 4 support for design related support … consist of but not limited to MPLS, Ethernet, IPsec, Managed Security Services, SD-WAN, Managed Hosting and Cloud. The TDA will own the technical delivery of the work-stream in the complex global programme and will be the technical interface between the customer, product teams, and project management during … service delivery. Close engagement with pre-sales, technically validating solutions proposed are deliverable and all technical aspects are clearly defined. The TDA accepts the technical ownership of the solution at the point of sign off. Lead customer facing technical workshops requiring excellent communication with the ability to articulate technical more »

of the integrated enterprise by providing superior consulting and implementation services. Job Purpose The role of the PMO Administrator is critical to the successful delivery of IT Services and IT Projects. This role will work with the Regional Head within our DES IT department and the PMO Lead will … provide key Administrative support to the Service Delivery Managers and Project Managers. Key Accountabilities Provide administrative support to Project/Programme and service Delivery Managers in the DES department. Coordinate management meeting including arranging, minute taking, Organising and collating project documentation in line with company standards … familiar with all MS Office suite and can use effectively. Ability to engage and learn the use of new software tools to manage the delivery Excellent communication skills, can engage with colleagues at all levels. Experience in customer facing environment Can understand or learn quickly project management tools Broad more »

what youll be getting up to on a day to day basis: Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team. As the Onsite Engineer, you will be working on the Tech Bar, providing a walk-up service to a range … of users, you will also be required to provide floorwalking services, you will report into the Service Delivery Manager. Your main duties will include providing effective onsite technical support to Littlefishs customer on a dedicated basis, for desktop/laptop/printer/application issues and installations, as … I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work more »

organisation and management of the instrumentation and ensure that it delivers internationally competitive nano and micro fabrication resource. To provide information and advice on service delivery and experimental design to all current and prospective users of the facility. Co-ordinating and managing the daily activity of the instruments … charging and to monitor utilisation and performance. Maintaining data to demonstrate the future pipeline of work including both existing and pending projects. Develop a service level agreement that will meet the user group expectations through establishing key performance indicators which will measure staff performance. Develop and maintain effective user … relations both internal and external customers, acting as the key user or customer contact in meeting their service delivery requirements andtechnology expectations. Provide advice and information for current and prospective users on the use of the technology and experimental design. Conduct and oversee specified research work with the more »

IT and Cyber-Security strategy and data management, data capture and data analysis systems and delivery. Ensuring data capture and analysis inform decision making, service delivery and improvement and enable reporting and capture the value and impacts of service delivery and innovation both internally and externally more »

thinking individuals with plenty of creativity to develop and lead our value propositions, opportunities, and client engagements, who are subject matter experts in either service management, service architecture and or business architecture. No engagement is the same, this role requires a desire to build trusted client relationships, understand … of business strategy in support of IT, IT strategy recommendations, IT strategy plans and roadmaps, ITSM capability and process assessments, producing new process sets, service improvement plans, organization design reviews, new operating models, skills assessments, ITSM Tooling reviews and improvement plans, etc. The candidates must be eligible to obtain … recommendations Desk research on competitors and best practice examples of digital strategy Documenting roadmaps and/or transition states for any organisational changes required Service Delivery supporting roles Required skills and experience: Successful candidates will have strong Service Design, IT operations and service management experience across more »

for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post … market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary … and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL’s. Monitoring and design of complaint handling and complaint more »

providers · Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs · Operate cohesively with the service desk team to maintain service levels · All work undertaken must be logged via a Service Desk Reporting Tool and this must be … all critical and high priority incidents to line and senior management · Report recurring incidents to problem analyst teams and line management · Proactively contribute to service improvement initiatives · Provide technical expertise and assistance on project assignments Behavioural skills required: · Must have very good customer facing skills and be well presented … and sound ethical workplace practices · Must be able to work alone and unsupervised, taking the initiative when necessary · Has an understanding and respect for service delivery processes Technical skills required: Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and more »

create and deliver business value in the form of technical solutions that support critical capabilities and processes across my client, including the leadership of delivery teams who define and deliver new solutions to the business and its customers. Please note this role is hybrid working with 3 days per … and integration solution designs. Contribute to design and review of systems capability strategy, ensuring alignment with organisational needs. Ensure that solutions teams design and delivery clear delivery roadmaps aligned with current and future organisational needs. Lead ongoing Cloud Migration journey, including architecture planning and documentation, as well as … assessed against this. Collaborate with Cyber Security team to ensure secure solution designs and architecture. Collaborate with Head of IT Operations to ensure smooth service transition of solutions to BAU. Ensure Business Continuity and Disaster Recovery procedures are sufficient. Develop, implement, and monitor IT service delivery policies more »

is largely split across two sites with provision of serology services at our Blood sciences hub, based at George Eliot Hospital and the molecular service based at University Hospital of Coventry & Warwickshire; although virology testing is performed at all CWPS Trust sites. As the Virology & Molecular Pathology Site/… you will work collaboratively alongside a team of section managers who each hold a lead responsibility (Performance, Quality, IT, Training, R&D) in ensuring service delivery. You will also work closely with the Department Operational Network Manager and senior colleagues from across CWPS, to provide a pan pathology approach … in this role, would then progress to Band 7 Section Manager. Main duties of the job This role includes oversight on all aspects of service delivery for the serology and Covid testing service, based at the hub site. You will work closely with senior colleagues to ensure more »

ensuring adherence to standards, policies, and agreements, and collaborating with internal and external stakeholders to achieve successful project delivery. Reporting to the IT Applications Delivery Manager, youll lead, plan, track, and report on IT projects and work-stream activities, following IT best practices, Delivery Governance, and the Secure … quality, and time are managed within agreed parameters. As an IT Workstream lead, youll agree, measure, and implement IT project milestones, engaging with IT Service Owners, Change Managers and Project Managers to ensure project deliverables meet agreed IT Service Delivery Standards. Youll also be responsible for anticipating … monitoring, managing, and reporting on IT issues and risks in line with NFU Mutual Risk Policy and our IT Delivery Processes. Youll keep risks visible and resolve or mitigate them to protect project deliverables and maintain agreed quality standards. Youll lead and motivate IT project and delivery teams more »

Service Desk Manager Pertemps are currently recruiting for a Service Desk Manager on behalf of our client based in Telford, Shropshire. We are seeking a highly skilled and motivated Service Desk Manager to lead our dynamic B2B customer support team for technology focussed hardware and software product … candidate will possess a strong background in technical support, excellent leadership skills, and a customer-centric mindset. This role is crucial in ensuring the delivery of exceptional service to our business-to-business clients while managing and optimizing the service desk operations. Our product lines span across … Salary: £35,000 - £40,000 per annum DOE. Responsibilities Include but not limited to: Team Leadership: Lead and inspire a multi-site team of service desk professionals, fostering a collaborative and customer-focused environment. Conduct regular team meetings, set performance goals, and provide coaching and mentoring to enhance the more »