23 Service Delivery Jobs in the West Midlands with Remote Work Options

to clients, instilling confidence in our services. Utilize in-depth knowledge of eCommerce tools, technologies, and strategies to enhance client accounts. Plan and strategize service delivery for client accounts. Efficiently manage tasks and maintain regular communication with clients and colleagues. Ensure timely delivery of client work within more »

scalable enterprise systems and applications Leading a small team of technical and security architects and actively collaborating with Head of Cyber Security, Head of Service Delivery, Head of Business Partnering, Head of Data & An alytics and Head of Projects & Transformation. Skills required: Essential to have experience working as more »

Service Delivery Engineer Salary: Up to £34k plus 10% bonus scheme Location: Coleshill, with hybrid working (1 day a week in Solihull) Job Type: Full-time We are excited to offer an opportunity for a Service Delivery Engineer to join our team. This role is ideal … for someone who can deliver first-class customer service and provide comprehensive onsite support. The successful candidate will be the face ... APCT1_UKTJ more »

ambitious and enthusiastic Work Place Computing Analyst to join our IT team based in Solihull. The role is hybrid working. The role ensures the delivery of consistent, appropriate, secure, cost-effective and high quality WPC services to the Business. It also provides technical input and analysis to support WPC … mobilises resources required to aid resolution, escalates SLA breaches Actas a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Supportthe incident root cause analysis process Supportcontinuous process improvement Ensurecompliance with Internal Control processes and procedures The Ideal Candidate more »

IT and Cyber-Security strategy and data management, data capture and data analysis systems and delivery. Ensuring data capture and analysis inform decision making, service delivery and improvement and enable reporting and capture the value and impacts of service delivery and innovation both internally and externally more »

for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post … market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary … and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL’s. Monitoring and design of complaint handling and complaint more »

to clients, instilling confidence in our services. Utilize in-depth knowledge of eCommerce tools, technologies, and strategies to enhance client accounts. Plan and strategize service delivery for client accounts. Efficiently manage tasks and maintain regular communication with clients and colleagues. Ensure timely delivery of client work within more »

scalable enterprise systems and applications Leading a small team of technical and security architects and actively collaborating with Head of Cyber Security, Head of Service Delivery, Head of Business Partnering, Head of Data & An alytics and Head of Projects & Transformation. Skills required: Essential to have experience working as more »

a Utility Project/Programme Manager to play a pivotal role in overseeing all aspects related to Statutory Utilities (SU) to ensure the successful delivery of road commitments within the Road Investment Programme (RIP). This exciting role involves setting and leading the collaborative vision for my client’s … Utilities and is an exciting opportunity to lead and shape the strategic approach to utilities management. Your expertise will be essential in navigating complex delivery constraints and implementing innovative approaches to drive assurance, cost control, opportunity, and risk in major projects. If this role sounds like you, and you … contract to manage specific bespoke utility works agreements that support major projects. Actively manage relationships with regional utility organisations, transitioning from transactional, project-based delivery to a more collaborative model. Develop a plan to identify the program and complexity of schemes in the region that will require statutory utilities more »

Hybrid working. Role Summary The primary responsibility of the Lead Application Analyst is to provide Application Management and Support for the business systems. As Service Owner for one or more services will be responsible for excellent customer service, consistently meeting service levels and key performance indicators as … agreed with our customers. Main Duties Service Level Management Ensure that service delivery meets agreed service levels, negotiating service level requirements with customers, diagnosing service problems and implementing improvements to the service. Creates and maintains a catalogue of available services. Establishes and maintains operational … responsibility and reviews them regularly for effectiveness and efficiency. Owns the transition process, develops the organisation's approach and defines the acceptance criteria for service transition. The postholder will actively engage with project managers to ensure quality outputs within the agreed acceptance criteria. Manage application enhancements designed to improve more »

ensuring adherence to standards, policies, and agreements, and collaborating with internal and external stakeholders to achieve successful project delivery. Reporting to the IT Applications Delivery Manager, youll lead, plan, track, and report on IT projects and work-stream activities, following IT best practices, Delivery Governance, and the Secure … quality, and time are managed within agreed parameters. As an IT Workstream lead, youll agree, measure, and implement IT project milestones, engaging with IT Service Owners, Change Managers and Project Managers to ensure project deliverables meet agreed IT Service Delivery Standards. Youll also be responsible for anticipating … monitoring, managing, and reporting on IT issues and risks in line with NFU Mutual Risk Policy and our IT Delivery Processes. Youll keep risks visible and resolve or mitigate them to protect project deliverables and maintain agreed quality standards. Youll lead and motivate IT project and delivery teams more »

Birmingham. In this role, you will be responsible for managing and optimising our NEC (Northgate) housing management system to ensure seamless operations and enhance service delivery. Key Responsibilities: Oversee the implementation, configuration, and maintenance of the NEC (Northgate) housing management system. Collaborate with internal stakeholders to identify system requirements more »

We are recruiting for a Private Clients Account Manager to provide administrative support, and to take ownership of all areas of service delivery, working in partnership with the relevant Advisors to provide outstanding customer service. Overview of duties Preparation of client annual review meetings and compliant ongoing suitability … for switches/withdrawals/top-ups and submission Preparation of switch/withdrawal/top-up suitability reports in compliant fashion for adviser delivery Execution of additional business submission with Providers Manage ongoing client information on back office Deal with any ad hoc client queries Liaise with Compliance more »

the business and technological objectives of new and existing clients across Private and Public Sector Markets. Working closely with Version 1 commercial and Managed Service teams, the LDA will identify, qualify and act as overall Solution Owner on new business opportunities, utilising Version 1 and wider solution experience to … strategic initiatives for our clients. This is a trusted strategic advisory role, providing technical leadership on medium and large scale deals, encompassing transition, managed service support, value add and Innovation services. Significant applied industry experience is a pre-requisite for the role combined with expansive technical prowess, excellent communication … establish and maintain strong relationships with Version 1 customers and colleagues. The LDA will be a leader capable of steering commercial, pre-sales and delivery teams, utilising the combined expertise of these functions to ensure the delivery of winning propositions balanced perfectly between clients' technical and commercial evaluation more »

this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, IT Security Management experience the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance value and … and guidelines. the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. of day-to-day operations and industry best practices within a Security … Operations Center (SOC). in technical security aspects including firewalls, network security groups, and access controls. leadership in guiding teams through the entire IT service lifecycle, fortifying security measures, and advancing capabilities through continual service enhancement. record of leading response efforts during live cyber incidents and executing remediation more »

week. The Business Analyst should have a strong track record in the Warehousing & Logistics world. You will ensure optimal an optimal and sustainable IT service delivery through working in projects, maintaining systems, designing and implementing new IT solutions and aligning the IT part of the overall business with more »

exciting opportunity for a IT Support Team Leader to working within Warwick (Hybrid). You will play an active role as part of our service team working in partnership with our Commissioning Team Leaders to innovate our service delivery capabilities. You will support the Service Manager … and other Delivery Team Leaders in achieving our organisational vision and outcomes. You will manage your team to meet the outcomes of the service delivery plan. You will develop and maintain good working relationships with our range of key stakeholders including statutory partners, service providers, voluntary … section, and customers. Responsibilities: To manage the key strategic relationships of the ICT Service To lead the Schools ICT teams in the delivery of services. To ensure compliance with ICT systems regulations and other relevant statutory and ICT requirements. To ensure strong and effective governance of the Schools more »

Service Desk Manager Pertemps are currently recruiting for a Service Desk Manager on behalf of our client based in Telford, Shropshire. We are seeking a highly skilled and motivated Service Desk Manager to lead our dynamic B2B customer support team for technology focussed hardware and software product … candidate will possess a strong background in technical support, excellent leadership skills, and a customer-centric mindset. This role is crucial in ensuring the delivery of exceptional service to our business-to-business clients while managing and optimizing the service desk operations. Our product lines span across … Salary: £35,000 - £40,000 per annum DOE. Responsibilities Include but not limited to: Team Leadership: Lead and inspire a multi-site team of service desk professionals, fostering a collaborative and customer-focused environment. Conduct regular team meetings, set performance goals, and provide coaching and mentoring to enhance the more »

this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, * Strong IT Security Management experience * Direct the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance … Oversee the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. * Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. * Understanding of day-to-day operations and industry best practices within a … SOC). * Proficiency in technical security aspects including firewalls, network security groups, and access controls. * Demonstrated leadership in guiding teams through the entire IT service lifecycle, fortifying security measures, and advancing capabilities through continual service enhancement. * Track record of leading response efforts during live cyber incidents and executing more »

Service Delivery Engineer Salary: Up to £34k plus 10% bonus scheme Location: Coleshill, with hybrid working (1 day a week in Solihull) Job Type: Full-time We are excited to offer an opportunity for a Service Delivery Engineer to join our team. This role is ideal … for someone who can deliver first-class customer service and provide comprehensive onsite support. The successful candidate will be the face of IT, offering 2nd line support and ensuring the smooth operation of our services across various locations. Day to day of the role: Provide high-quality services to … variety and engagement with different teams. Opportunity to work in an organisation that values culture and treats everyone with respect. To apply for this Service Delivery Engineer position, please submit your updated CV online today. Join a team that motivates and challenges you to grow professionally more »

Trust standing financial instructions and standing orders. Establish, develop, and maintain relationships between Senior Operational Leads, Clinical Leads and Senior Finance Managers to improve service delivery and to help drive the pace and delivery of efficiency programmes and cost improvement programmes. To influence and support Trusts with … as and when required for the Head of Procurement and other members of the Senior Management Team Effectively manage and lead your Category in delivery of all required objectives and influencing colleagues and stakeholders in order to deliver the best value outcome. To take the lead on identifying commercial … times. *Evidence of commitment to Continual Professional Development (CPD) Desirable *Innovative. *Methodical. *Problem Solving. *Analytical. *Assertiveness. *Dynamic *Car and driving licence. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, * Strong IT Security Management experience * Direct the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance … Oversee the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. * Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. * Understanding of day-to-day operations and industry best practices within a … SOC). * Proficiency in technical security aspects including firewalls, network security groups, and access controls. * Demonstrated leadership in guiding teams through the entire IT service lifecycle, fortifying security measures, and advancing capabilities through continual service enhancement. * Track record of leading response efforts during live cyber incidents and executing more »

Signature recruitment are excited to be assisting one of our key clients in their search for a Service Delivery Team Lead to join their team on a permanent basis in their Birmingham office. The organisation are a growing technology company who deliver infrastructure to managed service properties. … their head office being based in Birmingham. This organisation really look after their staff, offering excellent training and development opportunities for all employees. As Delivery Team Leader, you will be managing a team to deliver any services ordered by direct customers or as part of a connection to a … managed service property. Benefits: Hybrid working Competitive salary Holiday pay Company pension contributions Responsibilities: Managing orders placed against any agreed SLAs and effective communication to customers or internal stakeholders. Ensuring all orders are monitored and reviewed throughout the order journey. Utilising systems to set review dates, monitor order stages more »