26 to 50 of 72 Service Delivery Jobs in the West Midlands

scalable enterprise systems and applications Leading a small team of technical and security architects and actively collaborating with Head of Cyber Security, Head of Service Delivery, Head of Business Partnering, Head of Data & An alytics and Head of Projects & Transformation. Skills required: Essential to have experience working as more »

a Utility Project/Programme Manager to play a pivotal role in overseeing all aspects related to Statutory Utilities (SU) to ensure the successful delivery of road commitments within the Road Investment Programme (RIP). This exciting role involves setting and leading the collaborative vision for my client’s … Utilities and is an exciting opportunity to lead and shape the strategic approach to utilities management. Your expertise will be essential in navigating complex delivery constraints and implementing innovative approaches to drive assurance, cost control, opportunity, and risk in major projects. If this role sounds like you, and you … contract to manage specific bespoke utility works agreements that support major projects. Actively manage relationships with regional utility organisations, transitioning from transactional, project-based delivery to a more collaborative model. Develop a plan to identify the program and complexity of schemes in the region that will require statutory utilities more »

Hybrid working. Role Summary The primary responsibility of the Lead Application Analyst is to provide Application Management and Support for the business systems. As Service Owner for one or more services will be responsible for excellent customer service, consistently meeting service levels and key performance indicators as … agreed with our customers. Main Duties Service Level Management Ensure that service delivery meets agreed service levels, negotiating service level requirements with customers, diagnosing service problems and implementing improvements to the service. Creates and maintains a catalogue of available services. Establishes and maintains operational … responsibility and reviews them regularly for effectiveness and efficiency. Owns the transition process, develops the organisation's approach and defines the acceptance criteria for service transition. The postholder will actively engage with project managers to ensure quality outputs within the agreed acceptance criteria. Manage application enhancements designed to improve more »

ensuring adherence to standards, policies, and agreements, and collaborating with internal and external stakeholders to achieve successful project delivery. Reporting to the IT Applications Delivery Manager, youll lead, plan, track, and report on IT projects and work-stream activities, following IT best practices, Delivery Governance, and the Secure … quality, and time are managed within agreed parameters. As an IT Workstream lead, youll agree, measure, and implement IT project milestones, engaging with IT Service Owners, Change Managers and Project Managers to ensure project deliverables meet agreed IT Service Delivery Standards. Youll also be responsible for anticipating … monitoring, managing, and reporting on IT issues and risks in line with NFU Mutual Risk Policy and our IT Delivery Processes. Youll keep risks visible and resolve or mitigate them to protect project deliverables and maintain agreed quality standards. Youll lead and motivate IT project and delivery teams more »

Our client is hiring for an experienced Service Delivery Manager based at their head office in Solihull. Salary for this role is between £40k – £45k Company Overview: We are a telecoms and technology company. We’re a communications company with a difference. Our work stands out from the … working within our business supporting our ever-growing customer’s needs. Summary and purpose of the job: We are seeking an experienced and talented Service Delivery Manager to provide pro-active & reactive technical account management & troubleshooting to specific Public Sector customers who utilise our products. The successful candidate … operations engineers which will ultimately end with the customers challenges being overcome and the highest satisfaction achieved. They will work with the Head of Service Delivery Management and the Operations management team to help ensure we are always providing the highest standards to our customers and continuingly improving more »

programme and provide end to end technical leadership and ownership for post-sales engineering of the customer solution. Engage with pre-sales, product engineering, service delivery, service assurance and the customer, through the design, delivery and migration stages. Deliver level 4 support for design related support … consist of but not limited to MPLS, Ethernet, IPsec, Managed Security Services, SD-WAN, Managed Hosting and Cloud. The TDA will own the technical delivery of the work-stream in the complex global programme and will be the technical interface between the customer, product teams, and project management during … service delivery. Close engagement with pre-sales, technically validating solutions proposed are deliverable and all technical aspects are clearly defined. The TDA accepts the technical ownership of the solution at the point of sign off. Lead customer facing technical workshops requiring excellent communication with the ability to articulate technical more »

This role is pivotal in providing essential call handling services, including telecare and telehealth, to support the health, independence, and well-being of our service users. You will be instrumental in delivering not only routine responses but also emergency assistance, demonstrating your ability to manage critical situations with empathy … Duties and Responsibilities: Provide empathetic and efficient call handling for a variety of services, including out-of-hours repairs and housing enquiries. Support the delivery of Technology Enabled Care Services and assistive technology solutions, ensuring a tailored approach for users, their families, and carers. Coordinate with emergency services, healthcare … Maintain meticulous manual and digital records in compliance with our data protection standards. Work within a team environment to foster a supportive and effective service delivery culture. Essential Skills and Qualifications: Excellent communication skills in handling sensitive situations with tact and understanding. Strong organisational abilities to prioritize tasks more »

Birmingham. In this role, you will be responsible for managing and optimising our NEC (Northgate) housing management system to ensure seamless operations and enhance service delivery. Key Responsibilities: Oversee the implementation, configuration, and maintenance of the NEC (Northgate) housing management system. Collaborate with internal stakeholders to identify system requirements more »

Hays are looking for a Head of Service Delivery where you will be responsible for the delivery of all Managed Services agreements with customers. The role requires an approach to maximising the value to our customers whilst delivering as cost effectively as possible. To deliver this with … high levels of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning with the whole business' objectives. Hybrid - 3 days a week on site non negotiatable Permanent Manage service performance against SLAs and underpinning … engineering and administrative staff. Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. Manage customer agreements to optimise profitability. Work with the Finance Director to create processes for analysing the costs of service delivery more »

from experienced colleagues. Our client encourages their employees to gain recognition with industry certifications and to build their experience with exposure to new technologies, service delivery and post-breach incident response. A competitive salary and a great working environment is on offer here. What we need from you … Freeon-siteparking 20 days holiday plus Bank Holidays Social occasions Family friendly employer After probationary period: Option to join Company pension scheme Death in Service policy Please apply now more »

We are recruiting for a Private Clients Account Manager to provide administrative support, and to take ownership of all areas of service delivery, working in partnership with the relevant Advisors to provide outstanding customer service. Overview of duties Preparation of client annual review meetings and compliant ongoing suitability … for switches/withdrawals/top-ups and submission Preparation of switch/withdrawal/top-up suitability reports in compliant fashion for adviser delivery Execution of additional business submission with Providers Manage ongoing client information on back office Deal with any ad hoc client queries Liaise with Compliance more »

General Administrative Duties: • Respond to enquiries from staff, students, and external stakeholders regarding student records and information. • Coordinate with other departments to ensure seamless service delivery related to student administration. • Assist in the planning and execution of student-related events and functions, such as enrolment, graduation, and orientation. more »

by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We more »

the business and technological objectives of new and existing clients across Private and Public Sector Markets. Working closely with Version 1 commercial and Managed Service teams, the LDA will identify, qualify and act as overall Solution Owner on new business opportunities, utilising Version 1 and wider solution experience to … strategic initiatives for our clients. This is a trusted strategic advisory role, providing technical leadership on medium and large scale deals, encompassing transition, managed service support, value add and Innovation services. Significant applied industry experience is a pre-requisite for the role combined with expansive technical prowess, excellent communication … establish and maintain strong relationships with Version 1 customers and colleagues. The LDA will be a leader capable of steering commercial, pre-sales and delivery teams, utilising the combined expertise of these functions to ensure the delivery of winning propositions balanced perfectly between clients' technical and commercial evaluation more »

this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, IT Security Management experience the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance value and … and guidelines. the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. of day-to-day operations and industry best practices within a Security … Operations Center (SOC). in technical security aspects including firewalls, network security groups, and access controls. leadership in guiding teams through the entire IT service lifecycle, fortifying security measures, and advancing capabilities through continual service enhancement. record of leading response efforts during live cyber incidents and executing remediation more »

respected employer in Birmingham city center. Job Overview: As a Support Associate, you'll play a vital role in ensuring seamless operations and exceptional service delivery. Collaborating closely with colleagues and clients, you'll manage support tickets, input accountancy codes accurately, and provide essential assistance in a dynamic environment. … with the team to handle low-level technical issues and escalations. Provide basic training and support to end-users as needed. Contribute to enhancing service quality and operational efficiency. Person Specification: Education and Qualifications: Previous experience in support roles, preferably with exposure to Oracle Fusion or other ERP systems. more »

About The Role The Head of Technical Service Assurance will be responsible for providing customers will pro-active insights, data, analytics, and recommendations to optimise their customer estate, improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of … customer contracts, licences, lifecycle management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. The Head of Technical Service Assurance will be developing and implementing service assurance policies, procedures, and best practices across all Intercity Service towers. Monitoring and reporting on … service metrics, SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects. The Head of Technical Service Assurance will also support with contract management to ensure the effective more »

of the integrated enterprise by providing superior consulting and implementation services. Job Purpose The role of the PMO Coordinator is critical to the successful delivery of IT Services and IT Projects. This role will report into the Regional Head within our DES IT department and the PMO Lead will … work closely with Programme Managers, Service Delivery Managers and Project Managers. Key Accountabilities Creation of structured documents, including performance dashboards and project plans in conjunction with Project Managers and workstream leaders, in line with project objectives & timelines Working with colleagues in different departments to organise and collate project … learned reviews post implementation and manage actions through to completion Work with the Head of Projects to continuously review and improve project management and delivery process & practice Implementation & Service Support Work with project managers to complete cost tracking against project budgets, including weekly reporting on project spend Work more »

will be responsible for managing multiple projects across the customers manufacturing plant, ensuring these projects are delivered within contracted timeframes and budgets to stated delivery quality standards . Area of Responsibility • Lead and work with product and delivery teams to deliver workstreams. • Lead brainstorming sessions and understand business … for process improvements. • Lead, communicate and consult with external parties and internal stakeholders end-to-end on design, build, test, implementation, and handover to Service Delivery • Manage project risks and issues. • Project reporting as per agreed schedule • Escalate issues/risks to the management team as required (timely … capacity, and timelines to meet expectation of business case. • Analyse risk and dependency of a project on existing applications and infrastructure to ensure smooth delivery of projects. Knowledge/Experience · Expertise in tools like JIRA, Confluence, Microsoft Project, Excel for project management · end-to-end on design, build, test more »

and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ. Position Overview: As a Customer Relations Manager … CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting directly to the Managing Director, you will act as the main point of contact for customers, ensuring that their needs are … Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations. Measure, monitor, and make recommendations for improvement of the customer service delivery experience. Attend customer head office on a weekly basis as required. Act as an escalation point for support issues from the customer. more »

co-located within Secondary Care Mental Health Services. The successful candidate will support the team to increase access to quality IPS interventions and support service users to achieve and sustain employment. Main duties of the job Black Country Healthcare NHS Foundation Trust is recruiting 1.0 WTE Individual Placement and … team is currently compromised of 6 Vocational Specialists who provide employment information, advice & guidance to a range of our community secondary care mental health service users across the Black Country. This role will support the team to maintain focus on employment as a key part of individuals' recovery and … employment and quality outcomes. The successful candidates will support the NHSE KPI submission with clear and accurate data collation, ensure that the quality of service delivery remains in line with Fidelity audit requirements and that co-production is embedded in our ethos. This is an exciting opportunity to more »

with a passion for sustainability and making a positive impact on the environment? If you enjoy leading people and would thrive in a busy service desk environment, then this could be the perfect role for you! Are you an experienced Technical Services Manager looking for an exciting new challenge … points including phone, chat and email. Liaison with Head of Technical Services and other departments to identify trends, suggest improvements to support more efficient service delivery. Provide resolution to ensure outstanding customer service is being delivered in line with policy. Direct line management of a growing team including … Experience working with renewable energy systems, products and technology (e.g batteries/inverters) would be desirable. Excellent spoken and written communication skills. Outstanding customer service skills showcasing your positive and helpful attitude – leading by example. Confident use of IT systems, software and diagnostics. Interest in problem solving and issue more »

week. The Business Analyst should have a strong track record in the Warehousing & Logistics world. You will ensure optimal an optimal and sustainable IT service delivery through working in projects, maintaining systems, designing and implementing new IT solutions and aligning the IT part of the overall business with more »

exciting opportunity for a IT Support Team Leader to working within Warwick (Hybrid). You will play an active role as part of our service team working in partnership with our Commissioning Team Leaders to innovate our service delivery capabilities. You will support the Service Manager … and other Delivery Team Leaders in achieving our organisational vision and outcomes. You will manage your team to meet the outcomes of the service delivery plan. You will develop and maintain good working relationships with our range of key stakeholders including statutory partners, service providers, voluntary … section, and customers. Responsibilities: To manage the key strategic relationships of the ICT Service To lead the Schools ICT teams in the delivery of services. To ensure compliance with ICT systems regulations and other relevant statutory and ICT requirements. To ensure strong and effective governance of the Schools more »

Service Desk Manager Pertemps are currently recruiting for a Service Desk Manager on behalf of our client based in Telford, Shropshire. We are seeking a highly skilled and motivated Service Desk Manager to lead our dynamic B2B customer support team for technology focussed hardware and software product … candidate will possess a strong background in technical support, excellent leadership skills, and a customer-centric mindset. This role is crucial in ensuring the delivery of exceptional service to our business-to-business clients while managing and optimizing the service desk operations. Our product lines span across … Salary: £35,000 - £40,000 per annum DOE. Responsibilities Include but not limited to: Team Leadership: Lead and inspire a multi-site team of service desk professionals, fostering a collaborative and customer-focused environment. Conduct regular team meetings, set performance goals, and provide coaching and mentoring to enhance the more »