1 to 25 of 43 Permanent Service Delivery Jobs in the West Midlands

Service Delivery Manager - Waste/Recycling ( Progression) £35'000-£45'000 + Fantastic benefits inc. Bonus + Company Car + 31 days holiday + 8% Pension + Progression Birmingham Are you a Service Delivery Manager from a Waste/Recycling or Logistics background looking for the … alongside actively encouraging collaboration within the teams to shape a greener world for future generations. On offer is a fantastic opportunity for an experienced Service Delivery Manager to join a busy site in Birmingham, in a fast paced and varied role, where you will manage the day to … day operations of a busy team of drivers and administrators. You will motivate and drive the team forwards to deliver an optimum service to loyal customers whilst working to tight deadlines. The ideal candidate will be experienced in Service Delivery Management and be from a waste/ more »

Senior Service Delivery Manager - £60,000-£75,000 Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage service delivery to multiple clients and collaborate … client are in fast-growth mode and a massive part of that is their evolving Microsoft practice. On a day to day basis, the Service Delivery Manager will: • Work closely with our Account Directors forming virtual client teams to manage our client’s account, ensuring on-time client … renewals • Produce, manage and maintain the client’s service operations manual, outlining key contact points, SLAs, escalation paths, and bespoke operational procedures • Ensure client’s contracted deliverables from service offering are provided within specific service level agreements • Act as an escalation point to ensure that the appropriate more »

Network IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/… support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within … the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working more »

About the opportunity As a Service Delivery Analyst you will report into the Senior Service Delivery Manager, the role will help support the smooth delivery of IT services for our Colleagues and Customers. Working alongside our Service Delivery Managers, the wider IT team … and across business functions you will assist in managing the end-to-end service delivery process, including service design, implementation, ongoing support and continual improvement. You will help manage and maintain IT systems and services, while helping to identify areas of improvement to ensure the Team is … the organisation. Assist the SDMs as a key point of contact for suppliers, helping to build strong relationships. Play an active role in the Service Community across Technology promoting best practice and ensure consistent ways of working. Monitor and analyse suppliers performance, ensuring SLAs are met and documented, and more »

Service Delivery Manager - £45,000 - £65,000 Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage service delivery to multiple clients and collaborate within … the business culturally is superb and care deeply about their staff both personally and professionally. Skills, experience & qualifications Identify areas within current methods for service improvement. Drive continual service improvement. Customer Facing Experience People Management Skills Producing Service Reviews Experience of setting up and maintaining business systems … including Service Management, reporting, monitoring and remote tools. Delivering against Service Level Agreements, customer commitments and Service Improvement Programs. Management and delivery of all contracted services for either an individual or portfolio of nominated customers. Developing and enhancing the strategic relationship with the customer. Manage financial more »

In a Nutshell We have a great opportunity for a Service Delivery Engineer to join our team within Vistry Services, at our Coleshill office. As our Service Delivery Engineer, you will be responsible for providing a first-class level of customer service to all users … you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to … levels Hold a full UK driving licence Requires travel to other business locations and supplier locations. Desirable - Computing related academic qualification More about the Service Delivery Engineer role Work with the department to provide services to all users: Delivery of new equipment (PC, printers, mobile devices) Deploy more »

Service Delivery Engineer Salary: Up to £34k plus 10% bonus scheme Location: Coleshill, with hybrid working (1 day a week in Solihull) Job Type: Full-time We are excited to offer an opportunity for a Service Delivery Engineer to join our team. This role is ideal … for someone who can deliver first-class customer service and provide comprehensive onsite support. The successful candidate will be the face of IT, offering 2nd line support and ensuring the smooth operation of our services across various locations. Day to day of the role: Provide high-quality services to … variety and engagement with different teams. Opportunity to work in an organisation that values culture and treats everyone with respect. To apply for this Service Delivery Engineer position, please submit your updated CV online today. Join a team that motivates and challenges you to grow professionally more »

Our leading client is currently recruiting for a Service Architect/Design Manager to join their expanding technical sales team. As a Service Architect, you'll play a vital role in ensuring their service solutions align with their organisation's Standard Service Offerings and their customers … specific service requirements. The organisation is dedicated to delivering cutting-edge service solutions that exceed customers' expectations, so you'll have a real passion for designing services and driving excellence! Working closely with internal stakeholders and customers, you'll leverage your service management knowledge to oversee service delivery, design, and implementation, ensuring seamless transitions and ongoing support beyond implementation. Role Ensure service solutions align with organisational Standard Service Offerings and customers' service requirements. Support the design and implementation of SLAs to facilitate the continued transition of our products and services to customers. more »

Service Desk Manager Birmingham Hybrid £40,000 Are you an experienced IT professional who is looking to upskill in their career? We are seeking a Service Desk Manager with 2-3 years of experience in a Managed Service Provider (MSP) environment to join our clients growing team. … As a Service Desk Manager, you will play a crucial role in leading their service desk team to deliver exceptional IT support to their clients. Key Responsibilities: Lead and mentor a team of service desk technicians to ensure they deliver high-quality and timely support to their … clients. Oversee the day-to-day operations of the service desk, ensuring that service level agreements (SLAs) are met and exceeded. Act as a point of contact for key clients, maintaining strong relationships and addressing any escalations or issues promptly. Continuously assess and improve service desk processes more »

will be responsible for managing multiple projects across the customers manufacturing plant, ensuring these projects are delivered within contracted timeframes and budgets to stated delivery quality standards . Area of Responsibility • Lead and work with product and delivery teams to deliver workstreams. • Lead brainstorming sessions and understand business … for process improvements. • Lead, communicate and consult with external parties and internal stakeholders end-to-end on design, build, test, implementation, and handover to Service Delivery • Manage project risks and issues. • Project reporting as per agreed schedule • Escalate issues/risks to the management team as required (timely … capacity, and timelines to meet expectation of business case. • Analyse risk and dependency of a project on existing applications and infrastructure to ensure smooth delivery of projects. Knowledge/Experience · Expertise in tools like JIRA, Confluence, Microsoft Project, Excel for project management · end-to-end on design, build, test more »

IT and Cyber-Security strategy and data management, data capture and data analysis systems and delivery. Ensuring data capture and analysis inform decision making, service delivery and improvement and enable reporting and capture the value and impacts of service delivery and innovation both internally and externally more »

support the council's objectives and priorities. Lead a multidisciplinary team of IT professionals, fostering a culture of excellence, collaboration, and innovation. Oversee the delivery of reliable, secure, and cost-effective IT services and solutions to internal stakeholders and external partners. Collaborate with department heads and elected officials to … understand their technology needs and priorities, providing guidance and support to enhance service delivery and decision-making. Ensure compliance with data protection regulations, cybersecurity standards, and best practices in IT governance and risk management. Drive digital transformation initiatives, leveraging emerging technologies and innovative solutions to improve citizen engagement … streamline processes, and drive efficiency gains. Establish and maintain strong partnerships with vendors, service providers, and community organizations to enhance our IT capabilities and maximize value for our constituents. Requirements: Extensive experience in IT leadership roles within the public sector, with a proven track record of driving digital innovation more »

for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post … market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary … and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL’s. Monitoring and design of complaint handling and complaint more »

I&O) organization embodies the hub of lifecycle engineering at TJX, delivering, maintaining, and optimizing our technology portfolio at cloud scale. We are a service-oriented team aimed at providing extraordinary experiences to thousands of TJX associates, business partners, and application delivery teams across the portfolio. As a … Senior IT Support Engioneer In this team leader role, you will be responsible for driving exceptional IT service levels throughout our UK Processing Centres. You will be responsible for the implementation and support of Supply Chain technologies You will be working within the Global IT Function, within I&O … Service Delivery tower. You will be required to provide onsite technical incident support for our supply chain technology, and collaborate on technology engineering, administration, and maintenance activities. You will collaborate with Global IT teams to escalate and triage business critical incidents on site. You will partner with internal more »

places continuous improvement, value, and business innovation at the heart of everything we do. ASPIRE is one of our strategic pillars for 2024 and Service Delivery is key to its success. As the Portfolio Director you will be expected to lead the team and deliver value to our … in delivering transformational change involving ERP systems. Skills such as the ability to inspire and drive teams, commercial acumen and leading on bids for delivery, ability to ask tough questions, curiosity and willingness to learn are regarded as more important in this role than a deep understanding of Oracle … experienced Portfolio Directors, with Oracle or other technologies such as SAP, Workday, Sage, etc. You will be seen as central in the shaping and delivery of key proposals and will be recognised by customers and colleagues as a leader who can bring together the right group of people to more »

alternative legal services provider, backed by a prominent law firm, and they're in the midst of an incredible growth phase within their legal service delivery function. In this role, you'll team up with Solutions Managers to ensure seamless client delivery, meeting all requirements within agreed … the go-to guru overseeing all legal project resources, guaranteeing top-notch quality in every output. Plus, you'll collaborate with the Head of Delivery to keep refining their delivery frameworks and services for continuous improvement. We're on the lookout for standout candidates with a knack for more »

Experience: Communicate, outline and implement a strong strategy, whilst ensuring that the balance of current processes are adhered to and that the operating model, service levels, resources and cost-base are fit for purpose to support overall strategy. Reduce costs and improve business efficiency within the businesses environment by … promoting collaboration & digital workplace Recognise business activities and its aspirations, through culture and strategy as to ensure the effective and delivery of technology to support overall strategy. Maintain and improve service delivery levels and formulate a shared service method for all business units. Understand customer needs … and the release process for relevant products and maintain development road map. Lead the virtual team with the support of the Architects, Business Change & Service Delivery. Ensure external and internal resources both internal resources and 3rd party partners have the capability to deliver against the plan. Identify and implement more »

across 800 retailers online and in store. We are currently recruiting for a Business Analyst, Warehousing & Logistics to work within our IT Demand to Delivery Department-you will be based in Market Drayton. It's a fantastic opportunity to join an exciting team; we're looking for an experienced … individual to help us to ensure an optimal and sustainable IT service delivery through working in projects, maintaining systems, designing and implementing new IT solutions, and aligning the IT part of the overall business with the strategic initiatives of the organization in areas of Warehousing and Logistics. Your more »

Are you organised, adept at multitasking, and demonstrate great customer service skills? This Administrator (Account Manager) role within a Services Team in Burton-on-Trent could be the role youve been searching for! A fantastic benefits package awaits the successful applicant including additional holidays, pension scheme, retail discounts and … per annum Excellent benefits package Please Note: Applicants must be authorised to work in the UK AJR Management LTD is a leading utility management service offering tailored solutions for new builds, housing associations, landlords, and local authorities. With over 15 years of experience, we pride ourselves on transparency, exceptional … customer service, and a 'can do' attitude. Benefits: As well as having your birthday off , we can provide an allowance of 20 days holiday plus bank holidays ( 28 days in total ). You can earn an extra day for each years service , up to 5 additional days. Pension more »

2nd Line IT Support/Field Engineer Birmingham Package = £30,000 to £37,500 plus bonus A successful, large-scale service provider in Birmingham is urgently seeking a new 2nd Line IT Support & Field Engineer to join their team. The role will be hybrid - a mix of their Birmingham more »

who facilitate the root causes of critical/recurring incidents. The selected candidate will work closely with various stakeholders across different departments, including IT Service Delivery, and interact with individuals from diverse backgrounds and experiences. This is an exciting time to join our trusted partner as they move … causes of incidents and preventing recurrences, updating ServiceNow with the root cause, and permanent resolution information Maintain the Known Error Database and ensure the Service Desk is actively benefitting/applying known workarounds. Implement mechanisms for proactive problem management by analysing historical data to identify and eliminate potential incidents more »

Develop, implement and enhance analytic insights and products using a wide range of analytics tools and some data engineering Conceptualise, develop and manage the delivery and optimisation of analytics solutions; ensure solution meets business needs Monitor statistical scoring, business intelligence, data quality and analytical product/solution development Identify … and maintain the standards for analytics development Codify product information as input into knowledge management Where industrialisation for products needed, feed in requirements to Service Delivery Undertake any other work as directed by their line manager in connection with their job as may be requested Skills Required: Proven more »

the safety and HSE performance of all personnel under their control, and for stopping work where this might be compromised Works with customer and service/project manager in producing work schedules and plans, then implements service delivery performing necessary testing in accordance with written appropriate test … procedures Implements standardized methods in order to identify complex problems Supports pro-actively the service team to achieve objectives Ensures works within area of responsibility are executed in accordance with the contract, and conform with project time and budget requirements Provide guidance and Co-operation of consortium partners sub … contractors and exchanges experience with colleagues responsible for products and other service teams and specialist departments Reviews and approves the, WPQRs, WPS, Welders Certification/Coding review, Welding Operators Certification review (e.g. stud welding), Site Skills test (Pressure Parts), Welding book/welding history maintain NDE results, Welding statistics more »

ensure timely resolution of issues. Document solutions and contribute to knowledge base articles to enhance support processes. Participate in continuous improvement initiatives to optimize service delivery and customer satisfaction. Requirements: Previous experience in a second line support role, preferably within the fintech industry. Strong technical proficiency in troubleshooting more »

scalable enterprise systems and applications Leading a small team of technical and security architects and actively collaborating with Head of Cyber Security, Head of Service Delivery, Head of Business Partnering, Head of Data & An alytics and Head of Projects & Transformation. Skills required: Essential to have experience working as more »