16 to 40 of 44 Service Delivery Jobs in the West Midlands

across 800 retailers online and in store. We are currently recruiting for a Business Analyst, Warehousing & Logistics to work within our IT Demand to Delivery Department-you will be based in Market Drayton. It's a fantastic opportunity to join an exciting team; we're looking for an experienced … individual to help us to ensure an optimal and sustainable IT service delivery through working in projects, maintaining systems, designing and implementing new IT solutions, and aligning the IT part of the overall business with the strategic initiatives of the organization in areas of Warehousing and Logistics. Your more »

You will engage with customers, contribute effectively within a team environment & also manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery, plus more. Role Skills an apprentice will learn: (During on job and off … within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist more »

Are you organised, adept at multitasking, and demonstrate great customer service skills? This Administrator (Account Manager) role within a Services Team in Burton-on-Trent could be the role youve been searching for! A fantastic benefits package awaits the successful applicant including additional holidays, pension scheme, retail discounts and … per annum Excellent benefits package Please Note: Applicants must be authorised to work in the UK AJR Management LTD is a leading utility management service offering tailored solutions for new builds, housing associations, landlords, and local authorities. With over 15 years of experience, we pride ourselves on transparency, exceptional … customer service, and a 'can do' attitude. Benefits: As well as having your birthday off , we can provide an allowance of 20 days holiday plus bank holidays ( 28 days in total ). You can earn an extra day for each years service , up to 5 additional days. Pension more »

comprehensive and exciting induction into our business. During the 12 months the candidate will work with different teams across the company in supporting our Service Delivery Life Cycle. Within a structured environment, the successful candidate will assist in the support and release of business software in line with … the company’s strategy of providing a high quality and continuously improving service to our existing clients. The person appointed will be required to analyze requirements, design, and code and test programs to agreed standards, provide specifications and general assistance within all departments. The applicant will be working on … users' accounts, resetting passwords and assisting with general onboarding issues Assisting in the management of PSL’s Asset Management tool Knowledge skills & experience Customer service experience Good communication skills Problem solving skills Able to overcome obstacles The ability to quickly gain a clear understanding of technical challenges Information gathering more »

the safety and HSE performance of all personnel under their control, and for stopping work where this might be compromised Works with customer and service/project manager in producing work schedules and plans, then implements service delivery performing necessary testing in accordance with written appropriate test … procedures Implements standardized methods in order to identify complex problems Supports pro-actively the service team to achieve objectives Ensures works within area of responsibility are executed in accordance with the contract, and conform with project time and budget requirements Provide guidance and Co-operation of consortium partners sub … contractors and exchanges experience with colleagues responsible for products and other service teams and specialist departments Reviews and approves the, WPQRs, WPS, Welders Certification/Coding review, Welding Operators Certification review (e.g. stud welding), Site Skills test (Pressure Parts), Welding book/welding history maintain NDE results, Welding statistics more »

software, and network issues, escalating where necessary Documenting support processes, procedures, and resolutions Collaborating with other IT teams to ensure effective problem resolution and service delivery Requirements: Proven experience in providing 1st and 2nd line technical support Strong knowledge of Microsoft 365 applications and services, including but not more »

ensure timely resolution of issues. Document solutions and contribute to knowledge base articles to enhance support processes. Participate in continuous improvement initiatives to optimize service delivery and customer satisfaction. Requirements: Previous experience in a second line support role, preferably within the fintech industry. Strong technical proficiency in troubleshooting more »

for a Technical Author to join their team in Stoke. As a Technical Author you will be working closely with technical architects, engineering and service delivery teams, gathering information from different sources including stakeholders and subject matter experts. Researching, writing and producing technical documentation and explanations for both … involved in development, production and maintenance of suitable templates to drive consistency of documentation. As the TA you will be contributing to ensure the delivery, process improvements and maintenance of the organisations production and maintenance in line with external accreditation such as ISO9001. This would suit someone with a … and illustration formats. Great communicational skills, as the Technical Author you will work closely with key internal departments which include sales, technical architect, projects, delivery, product managements. Due to the nature of the sector our client operates in, this position is based on site. Ideally looking for someone with more »

The Opportunity As a Customer Support Manager, you will be responsible for overseeing and managing a team of customer support representatives to ensure excellent service delivery and cust omer satisfaction. You will play a crucial role in training , mentoring and coaching team members , handling escalated customer queries, and … distribution to ensure optimal team efficiency Handle escalated customer queries and complaints effectively and professionally Monitor team members' interactions with customers to ensure quality service and adherence to company policies. Identify trends in customer issues and proactively address them to improve overall customer satisfaction. Provide coaching and guidance to … and customer handling skills. Monitor key performance indicators (KPIs) such as response time, resolution rate, customer satisfaction scores, etc. Stay updated on product/service knowledge and industry trends to support team members effe ctively. The Person: Minimum of 7 years of experience in a customer support or related more »

be responsible for overseeing various contracts dealing with all aspects building fabric maintenance and small/minor works projects. You will effectively manage the service deliveryand strategic direction of your portfolio and actively pursue contractual and statutory compliance and opportunities for business development Be familiar with the supply chain … reflect theH&S policy and procedures Ambassadorial representation of thebrand and values Liaison with line managers, Engineers and office teams to ensure communication and delivery remains consistent with requirements You will be accountable for all operational and financial/commercial performance of the designated portfolio Maintain a professional approach … knowledge and understanding of H&S and environmental responsibilities. Customer focused with sound commercial and financial awareness. Able to translate client requirements into actual service delivery Able to establish relationships with clients, suppliers and across the FM business. For further information on the role and the company you more »

and Systems Officer - Grade G , Permanent, Full-time position - (Salary: £36,996 - £43,098) Staffordshire Police is continually striving to deliver the best possible service for the countys residents, businesses and visitors. It is adaptive to policing needs and open to continual improvement and efficiencies. Set out within the … Staffordshire Police and Staffordshire Fire and Rescue. You will be working alongside a small but passionate team, who strive to achieve high standards in service delivery for all our colleagues who drive and use our fleet vehicles. The role will provide key data from our Fleet Management System more »

scalable enterprise systems and applications Leading a small team of technical and security architects and actively collaborating with Head of Cyber Security, Head of Service Delivery, Head of Business Partnering, Head of Data & An alytics and Head of Projects & Transformation. Skills required: Essential to have experience working as more »

working in a technical role covering Mechanical and Electrical Building Services in a Property/Estates/Facilities environment Experience of monitoring Hard FM service delivery compliance Excellent communication skills with the ability to communicate with a wide range of different stakeholders The ability to write/contribute more »

Birmingham. In this role, you will be responsible for managing and optimising our NEC (Northgate) housing management system to ensure seamless operations and enhance service delivery. Key Responsibilities: Oversee the implementation, configuration, and maintenance of the NEC (Northgate) housing management system. Collaborate with internal stakeholders to identify system requirements more »

maximise the value from their assets and adapt to long-term challenges. You will focus on areas such as (regulatory) business planning, asset strategy, service delivery, risk management, and asset management maturity (ISO55001). You will also provide support to the wider business in asset management best practice. … and home. You will be required to travel to client offices 2 days a week. Key responsibilities include; Work with senior management on project delivery Own and develop great relationships with senior client stakeholders Support Director and Associates on identifying opportunities and the development of proposals for future commissions more »

Reporting to the Facilities and Training Manager your duties will include; " Develop & maintain content, by operating various audio/visual technologies used in the delivery of instructional and/or interactive programs and courses for training " Attend and participate in training and other professional development activity " Work closely with … development practices and improvements made. " Serve as the principal trainer for the tech function, support, and train existing trainers across the function to maintain service delivery standards are achieved. " Guide the organisation in the preparation of functional training requirements in Operations for the New Products area or delivery more »

by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We more »

wellbeing app Training & Development There is also an enhanced call out allowance and overtime rates with the role. Are you dedicated to delivering great service and want to join a growing company that looks after its people? Do you have the skills and experience in a similar role with … will already have experience gained in a similar role. You will work 40 hours per week but will need to be flexible to ensure service delivery at the highest level. You will have access to Apleona employee benefits that will be available to you as soon as you more »

of the Product Management team, you will develop a deep understanding of company products and requirements to support customers and give them confidence in service delivery. As part of the role, you will be engaged with stakeholders to gather requirements and ensure an excellent customer experience throughout the software … to gather and refine detailed requirements. Manage key stakeholders throughout the business to understand, document and take a lead in driving the design, development, delivery, and support of functionality. Write and manage high quality work items from business designs and Epics through to detailed more granular User Stories and more »

role is responsible for using and applying knowledge of business goals and security requirements to frame problems and set priorities for internal and external delivery teams. As a Lead IT Security Manager, you will need to have/be: Skills: Relationship Building . Ability to develop and maintain strong … vulnerabilities in networks, systems and applications and mitigating or eliminating their impact. Risk Management . Ability to identify IT security operations risks and the delivery of audit remediation activities. Emerging technology monitoring. Ability to identify and assess new and emerging technologies, products, services, methods and techniques. Knowledge: Knowledge of … IT Service Frameworks, methodologies, and best practice such as ITIL v4 and Agile. Knowledge of day-to-day activities and best practice within a SOC. Knowledge of technical security such as firewalls, network security groups, and access controls. Types of experience: Experience of leading a team through the full more »

oversee the day-to-day activity of the SOC supplier who will deliver security capabilities, communicating their activity to relevant teams. * Manage the design, delivery, maintenance, and continuous improvement of the IT Security Ops capabilities in line with business needs. * Manage the Security Operations Centre (SOC) capability, ensuring effective … security vulnerabilities in networks, systems and applications and mitigating or eliminating their impact. * Risk Management. Ability to identify IT security operations risks and the delivery of audit remediation activities. * Emerging technology monitoring. Ability to identify and assess new and emerging technologies, products, services, methods and techniques. Knowledge: * Knowledge of … IT Service Frameworks, methodologies, and best practice such as ITIL v4 and Agile. * Knowledge of day-to-day activities and best practice within a SOC. * Knowledge of technical security such as firewalls, network security groups, and access controls. Type of Experience: * Experience of leading a team through the full more »

System Transformation and Delivery Lead Remote and hybrid working - travel to sites across Staffordshire is essential. Head office based in Stafford, Staffordshire. Overview: We are seeking a highly motivated and skilled System Transformation and Delivery Manager to join our team. This pivotal role involves maximizing the utilisation of … our main care delivery platform via The Access Group business management software, and driving its transformation to enhance operational efficiency and the quality of our services. The System Transformation and Delivery lead will play a key role in streamlining processes, implementing technology-enabled care solutions, and ensuring seamless … delivery of our services across various care sectors. Key Responsibilities: System Optimization: · Evaluate the current usage of Access Group products and identify opportunities for optimization. · Develop and implement strategies to maximize the utilization of the system's modules and features. · Streamline rostering, care planning, medication management, incident reporting, and more »

of support of the schools ICT resources, Support of the clients core infrastructure, services and data within defined SLAs to ensure a continuity of service to all users including fault diagnosis, and resolution Prioritise workloads to maintain service levels within a structured service framework Proactive in your … Proven experience of working in IT support services or working at a competent level Attention to detail with a methodical and professional approach to service delivery. Experience of working within an education environment and have proven experience of customer facing hands-on support, maintenance and installation with the technologies … by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, IT Support Technician, ICT Technician, Network Engineer, Site Engineer, Technical Support, ICT, Information Technology, IT Site Engineer more »

A Snapshot of Your Day The role of the Controls/Commissioning Field Service Representative is to principally provide global onsite in-Field Service and Technical Support on Siemens Energy Aeroderivative Gas Turbine (AGT) product lines, as required for the Long-Term Service Agreement (LTSA) business, Modification … may from time-to-time demand and will include out of hours standby/call out services. How Youll Make an Impact This Field Service role is focused on Siemens Energy Aeroderivative Gas Turbine (AGT) product lines SGT-A20, SGT-A35 and SGT-A65 controls systems commissioning and service. … Long-Term Projects (LTP), Installation & Commissioning (I&C), Engineered Solutions (ESoL) & Ad-hoc requirements, to ensure minimised downtime. Be the customer interface for Field Service and understand the value of excellent customer service delivery. Ensure that the contract and associated works are professionally administered on a day-to more »

this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, Strong IT Security Management experience Direct the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance … Oversee the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. Understanding of day-to-day operations and industry best practices within a … SOC). Proficiency in technical security aspects including firewalls, network security groups, and access controls. Demonstrated leadership in guiding teams through the entire IT service lifecycle, fortifying security measures, and advancing capabilities through continual service enhancement. Track record of leading response efforts during live cyber incidents and executing more »