53 Service Delivery Jobs in the West Midlands

the safety and HSE performance of all personnel under their control, and for stopping work where this might be compromised Works with customer and service/project manager in producing work schedules and plans, then implements service delivery performing necessary testing in accordance with written appropriate test … procedures Implements standardized methods in order to identify complex problems Supports pro-actively the service team to achieve objectives Ensures works within area of responsibility are executed in accordance with the contract, and conform with project time and budget requirements Provide guidance and Co-operation of consortium partners sub … contractors and exchanges experience with colleagues responsible for products and other service teams and specialist departments Reviews and approves the, WPQRs, WPS, Welders Certification/Coding review, Welding Operators Certification review (e.g. stud welding), Site Skills test (Pressure Parts), Welding book/welding history maintain NDE results, Welding statistics more »

software, and network issues, escalating where necessary Documenting support processes, procedures, and resolutions Collaborating with other IT teams to ensure effective problem resolution and service delivery Requirements: Proven experience in providing 1st and 2nd line technical support Strong knowledge of Microsoft 365 applications and services, including but not more »

of PM, 2 days of customer success (training, testing, support), etc and the role reports into the current Operations Lead who heads up the Service Delivery Team. The team consists of 2 Project Managers, 1 Support Engineer, 1 PMO Admin and 1 Ops Support. Your Mission: Lead from more »

ensure timely resolution of issues. Document solutions and contribute to knowledge base articles to enhance support processes. Participate in continuous improvement initiatives to optimize service delivery and customer satisfaction. Requirements: Previous experience in a second line support role, preferably within the fintech industry. Strong technical proficiency in troubleshooting more »

of my client's ICT services, specialist applications, and equipment. Key Responsibilities: Collaborate effectively with team members to maintain a high standard of ICT service delivery. Provide expert-level technical support across various network infrastructure components, including routing, switching, firewalls, VPNs, load balancing, and web proxies. Utilise your expertise more »

to join their growing team. As a 3rd Line Support, you will serve as the escalation point within a supportive team, ensuring top-notch service delivery to the company's clients for smooth operation and reliability of their IT systems. Responsibilities: Addressing 3rd line support queries via phone more »

for a Technical Author to join their team in Stoke. As a Technical Author you will be working closely with technical architects, engineering and service delivery teams, gathering information from different sources including stakeholders and subject matter experts. Researching, writing and producing technical documentation and explanations for both … involved in development, production and maintenance of suitable templates to drive consistency of documentation. As the TA you will be contributing to ensure the delivery, process improvements and maintenance of the organisations production and maintenance in line with external accreditation such as ISO9001. This would suit someone with a … and illustration formats. Great communicational skills, as the Technical Author you will work closely with key internal departments which include sales, technical architect, projects, delivery, product managements. Due to the nature of the sector our client operates in, this position is based on site. Ideally looking for someone with more »

The Opportunity As a Customer Support Manager, you will be responsible for overseeing and managing a team of customer support representatives to ensure excellent service delivery and cust omer satisfaction. You will play a crucial role in training , mentoring and coaching team members , handling escalated customer queries, and … distribution to ensure optimal team efficiency Handle escalated customer queries and complaints effectively and professionally Monitor team members' interactions with customers to ensure quality service and adherence to company policies. Identify trends in customer issues and proactively address them to improve overall customer satisfaction. Provide coaching and guidance to … and customer handling skills. Monitor key performance indicators (KPIs) such as response time, resolution rate, customer satisfaction scores, etc. Stay updated on product/service knowledge and industry trends to support team members effe ctively. The Person: Minimum of 7 years of experience in a customer support or related more »

be responsible for overseeing various contracts dealing with all aspects building fabric maintenance and small/minor works projects. You will effectively manage the service deliveryand strategic direction of your portfolio and actively pursue contractual and statutory compliance and opportunities for business development Be familiar with the supply chain … reflect theH&S policy and procedures Ambassadorial representation of thebrand and values Liaison with line managers, Engineers and office teams to ensure communication and delivery remains consistent with requirements You will be accountable for all operational and financial/commercial performance of the designated portfolio Maintain a professional approach … knowledge and understanding of H&S and environmental responsibilities. Customer focused with sound commercial and financial awareness. Able to translate client requirements into actual service delivery Able to establish relationships with clients, suppliers and across the FM business. For further information on the role and the company you more »

youll be responsible for keeping our customers voices at the heart of everything we do. Youll develop ways to capture customer feedback across all service areas, making sure it informs everything that we plan, deliver and improve on, both at strategic and local level. Youll draw corporate insight from … mapping, identifying touch points and constantly be on the lookout for ways to improve customer experience. What were looking for: Experience engaging customers in service delivery and improvement. A genuine compassion for people, which you will use to deliver a friendly and approachable service. Knowledge and experience of more »

working in a technical role covering Mechanical and Electrical Building Services in a Property/Estates/Facilities environment Experience of monitoring Hard FM service delivery compliance Excellent communication skills with the ability to communicate with a wide range of different stakeholders The ability to write/contribute more »

working in a technical role covering Mechanical and Electrical Building Services in a Property/Estates/Facilities environment Experience of monitoring Hard FM service delivery compliance Excellent communication skills with the ability to communicate with a wide range of different stakeholders The ability to write/contribute more »

maximise the value from their assets and adapt to long-term challenges. You will focus on areas such as (regulatory) business planning, asset strategy, service delivery, risk management, and asset management maturity (ISO55001). You will also provide support to the wider business in asset management best practice. … and home. You will be required to travel to client offices 2 days a week. Key responsibilities include; Work with senior management on project delivery Own and develop great relationships with senior client stakeholders Support Director and Associates on identifying opportunities and the development of proposals for future commissions more »

Reporting to the Facilities and Training Manager your duties will include; " Develop & maintain content, by operating various audio/visual technologies used in the delivery of instructional and/or interactive programs and courses for training " Attend and participate in training and other professional development activity " Work closely with … development practices and improvements made. " Serve as the principal trainer for the tech function, support, and train existing trainers across the function to maintain service delivery standards are achieved. " Guide the organisation in the preparation of functional training requirements in Operations for the New Products area or delivery more »

Birmingham. In this role, you will be responsible for managing and optimising our NEC (Northgate) housing management system to ensure seamless operations and enhance service delivery. Key Responsibilities: Oversee the implementation, configuration, and maintenance of the NEC (Northgate) housing management system. Collaborate with internal stakeholders to identify system requirements more »

Help keep the nation's critical digital infrastructures connected and protected. The Senior Product Owner will play a key role in ensuring our ERP service continues to drive value from our products, working closely with business and technology leaders to define product roadmaps that support the delivery of … of both internal and external resources the Senior Product team will provide leadership and product knowledge to deliver continual evolve and improve the BAU service delivery. What you'll do: Strategic alignment of product set to wider company strategy. Defining and delivery agreed product roadmaps. Management of BAU … service in alignment with ITIL processes and procedures Conducting regular application license, subscriptions, and budgets reviews Creation and maintenance of product knowledge base Management of adherence to ITGC controls, supporting of relevant audits when required. Project management of timely delivery of quality software enhancements and product increments. Proactive more »

wellbeing app Training & Development There is also an enhanced call out allowance and overtime rates with the role. Are you dedicated to delivering great service and want to join a growing company that looks after its people? Do you have the skills and experience in a similar role with … will already have experience gained in a similar role. You will work 40 hours per week but will need to be flexible to ensure service delivery at the highest level. You will have access to Apleona employee benefits that will be available to you as soon as you more »

of the Product Management team, you will develop a deep understanding of company products and requirements to support customers and give them confidence in service delivery. As part of the role, you will be engaged with stakeholders to gather requirements and ensure an excellent customer experience throughout the software … to gather and refine detailed requirements. Manage key stakeholders throughout the business to understand, document and take a lead in driving the design, development, delivery, and support of functionality. Write and manage high quality work items from business designs and Epics through to detailed more granular User Stories and more »

System Transformation and Delivery Lead Remote and hybrid working - travel to sites across Staffordshire is essential. Head office based in Stafford, Staffordshire. Overview: We are seeking a highly motivated and skilled System Transformation and Delivery Manager to join our team. This pivotal role involves maximizing the utilisation of … our main care delivery platform via The Access Group business management software, and driving its transformation to enhance operational efficiency and the quality of our services. The System Transformation and Delivery lead will play a key role in streamlining processes, implementing technology-enabled care solutions, and ensuring seamless … delivery of our services across various care sectors. Key Responsibilities: System Optimization: · Evaluate the current usage of Access Group products and identify opportunities for optimization. · Develop and implement strategies to maximize the utilization of the system's modules and features. · Streamline rostering, care planning, medication management, incident reporting, and more »

and appropriately integrated into the project. Working with the client and reporting to the Sector Manager, responsible for helping to establish the strategy and delivery for the project. Driving the productivity and all works during the project life cycle. Working in a client facing role, responsible for leading other … of the scheme. Supervising and developing a high performing team that strives for quality, safety, cost and schedule improvements at every opportunity with all delivery partners, challenging and seeking to improve the project deliverables. Overseeing that the highest standards of health and safety are considered as a priority through … race, religion or belief, sex or sexual orientation. All employees must demonstrate commitment and enthusiasm in promoting the principles of equality in employment and service delivery. If this sounds like the role for you, apply now using the link below! NO EMPLOYMENT AGENCIES. more »

systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience 1+ years of experience in a similar technical support role, preferably within an MSP environment. Familiarity with ticketing systems and troubleshooting … hardware and software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up more »

A Snapshot of Your Day The role of the Controls/Commissioning Field Service Representative is to principally provide global onsite in-Field Service and Technical Support on Siemens Energy Aeroderivative Gas Turbine (AGT) product lines, as required for the Long-Term Service Agreement (LTSA) business, Modification … may from time-to-time demand and will include out of hours standby/call out services. How Youll Make an Impact This Field Service role is focused on Siemens Energy Aeroderivative Gas Turbine (AGT) product lines SGT-A20, SGT-A35 and SGT-A65 controls systems commissioning and service. … Long-Term Projects (LTP), Installation & Commissioning (I&C), Engineered Solutions (ESoL) & Ad-hoc requirements, to ensure minimised downtime. Be the customer interface for Field Service and understand the value of excellent customer service delivery. Ensure that the contract and associated works are professionally administered on a day-to more »

issues Strong troubleshooting skills with the ability to identify opportunities to improve efficiency. Experience in a customer-facing role working to defined levels of service delivery. Experience with delivering, supporting, and troubleshooting IT services in UK schools desirable, but not a deal-breaker! Great Customer service skills with … stronger. 25 days annual leave + bank holidays Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at recruitment@modern-networks more »