101 to 125 of 344 Service Delivery Jobs with Remote Work Options

of Data Analytics Company Overview: We are the market leading design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers … biggest multi-site brands in the UK. Job Summary: As the Head of Data Analytics, you will spearhead our data analytics endeavours, focusing on service performance metrics and sales KPI’s. Your role will encompass data strategy development, advanced analytics, and fostering a data-driven culture within our organisation. … team of data analysts, fostering a culture of continuous learning to drive performance. Lead the formulation and execution of a comprehensive data strategy, encompassing service performance metrics, sales KPIs aligned with business objectives. Oversee the collection, interpretation, and analysis of service performance metrics, such as response times, resolution more »

identifying training opportunities Work hand-in-hand with Partners to ensure expectations, deadlines, and budgets are being met Accelerate business development by scoping new service lines for your portfolio Work closely across departments to ensure clients are benefiting from an all-encompassing service Preparation and review of accounts … files and support the tax planning process Review processes and implement more efficient ways of service delivery Set an example as a hands-on and supportive Manager About This Firm This well-established firm has an excellent reputation for providing a full-suite of accounting support to a more »

This role requires a combination of strategic thinking, leadership skills, and deep expertise in SEO best practices. What you’ll be doing Lead the service delivery for SEO across the agency. Develop and implement comprehensive SEO strategies to improve organic search visibility, drive traffic, and increase rankings for … our clients. Lead and mentor the SEO team, providing guidance, support, and development opportunities. Demonstrate SEO offering and delivery to our clients, confidently presenting and showcasing our SEO capabilities. Support new business opportunities by conducting audits and providing SEO strategic recommendations. Conduct in-depth SEO audits and assessments to more »

will need: • Experience using HR systems • Have previously worked on HR implementation • Be able to work well with external 3rd parties • An understanding of Service Delivery/ITSM platforms • Successfully identify the business needs and gather requirements to outline the solutions to the business problem • Support the cross more »

Hybrid working and work-life balance initiatives for your well-being. What you’ll be doing: Lead client engagements with finesse, ensuring top-notch service delivery and client satisfaction. Provide strategic guidance and specialised solutions to clients operating in niche industries. Cultivate and maintain strong client relationships, serving more »

and confidentiality of data assets and services Line management of infrastructure/DevOps engineers Experiment with new technology with a view to continually improving service delivery Take ownership and improve upon risk management processes If you feel you have the skills and experience for this opportunity, please contact more »

well as some lineslip and open market business. Specific duties will include: * Quote Preparation and Administrative Support: * Working with colleagues to ensure smooth insurance service delivery, including brokers, accounts, and Claims teams. * Data Entry and Management to ensure accurate insurance-related data in relevant company systems. * Documentation and … Filing: Organizing and maintaining electronic files. Future development opportunities will cover areas such as Relationship Building, Client Service and Interaction, Compliance, Risk Assessment and Underwriting Support. The client also offers hybrid working after completion of initial training/probation more »

will function as a core member of the UK and Ireland Services Solution Architect (SSA) team, becoming a trusted advisor internally to sales and delivery teams. You will create customer-facing deliverables describing services proposals and digital transformation roadmaps helping them achieve successful business outcomes. From this point onwards … business across a variety of industries with a multitude of different requirements. Internally you will work with colleagues across the business from salespeople to delivery experts to highly skilled engineers and your peers. Your creativity coupled with your active listening and analytical skills will be key to positioning and … sales teams in building commercial proposals by developing sound and quantifiable technical solutions and content. You will ensure a smooth handover to our services delivery team providing alignment between sales and delivery to assure customer satisfaction. You will act as a key contributor to account strategy and planning more »

to provide scoping, solutioning and estimation of the managed services effort required for Sales Opportunities. The Solution Principal is responsible for the presentation and delivery of the Customer Success value proposition and proactively supporting our Sales teams as we drive for ARR growth across the EMEA region. While the … discovery process to ensure that the prospect’s requirements are fully understood and included in the scope of works to be delivered by our delivery team. Responsibilities include: Partner with a team of Product Sales and Pre-Sales team to validate in and out of scope requirements and assist … as necessary Manage and prioritize Professional Services opportunities Work with Practice Vertical Leads, Practice Directors and Practice Managers to determine best approach to Professional Service offerings based on prospect and scope Create value propositions and develop cost estimates for consulting efforts Manage and prioritize requests from both Account Management more »

Service Desk Analyst/Identity Access Management (IAM) Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This IAM Analyst role will see you working the IT Access Management function, covering, the administration of the … working in an Identity and Access Management role using Microsoft Active Directory/Azure Entra, you will ideally have experience of: Working on a Service Desk or Help Desk, providing end-user support on Desktop technologies improving operational efficiency, service delivery and information management across all lines … Management Studio Excellent verbal oral and written communication skills, Ability to work under pressure to meet business critical deadlines and SLAs. In return this Service Desk/IAM Analyst will be joining a financial services company with half a decade's experience and strong customer loyalty. They promote an more »

Job Introduction DACBeachcroft has an exciting opportunity for an IT Resource & Delivery Analyst to join our IT Service Delivery team on a full-time, permanent, hybrid basis, ideally in our Bristol office. This role would suit someone with experience in a similar role, and extensive knowledge of … data and analytics methods, with successful track record in developing and presenting management information. This role is key to the successful delivery of IT services to our firm, by ensuring that we continually have a consistent and actionable view of our people capacity related to current and upcoming demand. … teams and ensure that our colleagues don't become over utilised, that we can make informed resourcing decisions, and that we can provide sound delivery expectations to our stakeholders. Furthermore, this role will where required take a lead on coordinating the delivery of the more complex IT initiatives more »

Job Introduction DACBeachcroft is looking for a someone with excellent knowledge of IT and front office applications to join our IT Service Delivery team on a part time basis as an IT Training Development Coordinator. This is a permanent, hybrid role, ideally based in our Bristol office. This … storyboarding (For example: TAP Diploma in E-Learning Design ). (Desirable) Exposure to project management/PMO methods and tools (desirable) Exposure to Agile delivery methods (desirable) Personal Competencies A self-starter with the initiative to establish and run with the requirements of this role with minimal supervision A more »

Position: Service Delivery Manager Location: Corby (Hybrid) Salary: £48,000 - £60,000 About the Role: We are recruiting on behalf of a prominent charity seeking a dedicated Service Delivery Manager to join their IT team. In this role, you will oversee a team of four, ensuring … the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes. Key Responsibilities: Lead and mentor a team of four direct reports. Manage and optimize service delivery processes using ITIL frameworks. Utilize JIRA … for issue tracking and project management. Collaborate with various departments to ensure seamless IT service support. Monitor service performance and implement improvement plans. Requirements: Proven experience as a Service Delivery Manager. Strong knowledge of ITIL best practices. Proficiency in JIRA. Excellent leadership and communication skills. Ability more »

lead on small projects and/or large changes. Manage a portfolio of projects & changes. Deliver business requirements benefits, cost reductions and/or service improvements. Process Design - Provide Business Process design & documentation expertise. Test & Training - Test, Implement & Train - facilitate with System & User Acceptance Testing. Support the Business Partner … defining the HR Technology/Systems strategy. Provide leadership to Business Analyst & Functional Consultants & projects teams consisting of - BA’s, Infrastructure Analysts, Solution Designers, Service Delivery & Outsource partners. Lead Continuous Improvement for the BA team. Chair Business Change boards - qualify, prioritise & schedule the backlog of change requests & enhancements. … Payroll & T&A systems experience. Strong Analytical skills. Leadership - ability to lead Business Analysts & Functional Consultants & projects teams - BA’s, Infrastructure Analysts, Solution Designers, Service Delivery & external resources. IT Service Delivery & HR Systems Application support experience. Knowledge of how IT Applications - can maximise business advantage. Participating more »

including some weekends) Interested in helping to run and develop a well-established LERO? Would you like to take responsibility for the development and delivery of peer-led socially based support and befriending services across London and the South-east? Do you like to manage a diverse and fascinating … a Head of Services to join our friendly senior leadership team and deliver high quality and consistent services with a strong focus on weekend service delivery. Build on Belief is keen to encourage applications from people with diverse lives and experiences, including ethnicity, gender, sexuality, social & economic background as … we are delivering high quality, lived experience social activity-based substance use recovery and support services. You will be responsible for the development and delivery of place-based services across London and the South-East of England. You will have overall responsibility for the delivery of all the more »

guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation. Our client is seeking a Service Desk 2nd Line Support Analyst who will report into the Service Delivery Manager. The IT Operations team is friendly and includes Service Delivery Management (incl. Service Desk), Infrastructure, and IT Security, spanning multiple sites across the UK. The work is diverse and interesting – no two days are alike, and there is an opportunity to get involved with the rest of the IT Operations teams, Solutions, Project Management, and firm … and desktop support. Onsite IT support within the Leeds office. Onsite leadership with Incident Management. Monitor the call queues and ensure that all targeted Service Levels are met. As needed, work with other analysts to provide initial triage of all calls into the Service Desk, ensuring that tickets more »

DP World are currently recruiting for a Service Desk Team Leader on a remote basis in the UK or Ireland . This role is responsible for overseeing the team, implementing best practices to optimize service desk operations, and continuously improving service delivery processes. By leveraging their … technical expertise and leadership skills, the Service Desk Team Leader contributes to the overall success of the organization by delivering exceptional customer service and enhancing the customer experience About the Role: Provide leadership and guidance to the service desk team, ensuring that team members are motivated, engaged … team performance and provide feedback for improvement. Oversee the resolution of customer issues and inquiries in a timely and efficient manner, ensuring adherence to service level agreements (SLAs) and quality standards. Act as an escalation point for complex/high-priority issues, providing guidance to team members to facilitate more »

Service Manager – SaaS/Telecoms/UC - Bracknell - £60k-£70k + bonus/benefits As our client expands globally, they are looking for a talented Service Manager to support their growing customer base in the UK. The Service Manager will take responsibility for the end-to-end … customer experience. The Service Manager will act as customer champion ensuring that expectations and contractual obligations are met. What’s in it for you? Up to £110,000 basic salary (negotiable DOE) Excellent commission structure Company annual bonus scheme 25 days holiday Hybrid working Join an innovative market-leading … market and challenges with particular focus on the development of a strategic partnership. Act as the customers’ advocate ensuring that their business requirements and service expectations are understood by the relevant teams Anticipate service management challenges and feed into the Consulting service issues/ideas for improvement more »

for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post … market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary … and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL’s. Monitoring and design of complaint handling and complaint more »

whilst having the stability and backing of a major firm, now build their own technology! As the public face of the IT Department, the Service Centre provides essential support to the business and its clients. As an IT Support Analyst , you are there to provide high quality support to … concepts and risks. Experience using endpoint management tools, such as Microsoft SCCM and Microsoft InTune. ITIL v3 Foundation qualification and working familiarity with ITIL service management practices. Experience with an IT Service Management tool such as Service Now, JIRA or Ivanti. Responsibilities : Receive and handle email, telephone … and walk-up requests for service, from internal and external customers, following agreed procedures. Prioritise, diagnose, and resolve Incidents according to agreed procedures. Fulfil Service Requests following documented processes and procedures. Perform security administration tasks, including providing access to IT resources. Complete IT daily checks. Write and update more »

This new CoE will define the support strategies, models and ways of working to ensure that the Digital platforms are supported by high quality service delivery and continuously drive performance. Benefits Include: Hybrid Working (3 days office based) Car/Allowance Bonus Flexible benefits package I am keen … the Director of Technology, and working with other CoE leads, you will be a key part of the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the … team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/ more »

on national datasets to develop commissioning data flows and insights. In this pivotal role you will deliver a high quality, responsive and efficient information service supporting customer objectives through delivery of analysis and insight. If you're prepared to drive meaningful change in healthcare through thorough analytical insights … and Development team to embed processing within the data warehouse, reporting through the Arden & GEM BI system and with local teams to ensure consistent delivery of high quality of analysis. Service Delivery: To work with contracting and information colleagues, identifying opportunity to deliver services at scale through … efficient exchange of information. Knowledge and Skills: Educational Achievement: Hold a degree in a numerate or informatics subject or demonstrating equivalent significant experience in delivery of the responsibilities described. Data Analysis: Proven track record in analysis of NHS information and data flows to support commissioning of healthcare. Knowledge: Experience more »

About Client Experience Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars: Client Experience Delivery: client-facing teams orchestrating all … aspects of service delivery, and onboarding teams bringing new business onto our platform Wealth: differentiated capability for both Whole Portfolio and Wealth clients & products, respectively Client Experience Operations: core client operations teams driving reporting, billing, and onboarding due diligence across the globe Client Experience Transformation: accelerating progress towards … and collection of debt. Client Invoicing forms a critical servicing function within the Client Experience Operations organization which also includes Client Reporting, Portfolio Data Delivery & Document Governance, and Due Diligence Operations. Responsibilities Support clients through the Onboarding and change lifecycle, working closely with Contracting, operational and client service more »

Would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who were awarded Company of the Year and the Business Growth award at the Surrey Business Awards 2022? Due to our impressive consistent growth and strong ambitions within the IT & Telecoms sector … offers valuable training and career development. This role will have overall accountability for the integrity of our business data and management reporting. Join our Service Delivery Team Working with our Business Analyst, you will supporting the improvement of our business efficiency through analysis of internal processes aligning them … Cirrus, Five9, Gamma where we have achieved platinum partner status. We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service. We are a Disability Confident employer and Living Wage accredited. Become part of our success story more »

associated product roadmap Work with Data Solutions product owner to schedule and deliver features against the product roadmap Interaction with Engineering, Project Management and Service Delivery teams to ensure successful product roadmap delivery in line with regional requirements. Providing subject matter expertise and business context to the more »