RED Global - SAP ServiceDelivery Manager - Start ASAP On behalf of our Global Key Partner, RED is currently looking for a SAP ServiceDelivery Manager to join us. Role: SAP ServiceDelivery Manager Location: Zaventem, Belgium Start: ASAP Capacity: 5 Days Per week On … Days per week Language: English, Dutch/French Preferrable Skills: Be responsible of the overall engagement in terms of budget, Customer satisfaction, contractual compliancy, service continuity, team members motivations, respect of qualitative & timely delivery Minimum 3-5 years in SAP projects or SAP related service Be the … AMS Services subjects Provide consolidated management reporting to the Customer on the services performance. Play a key role in add on sales with Sales & Delivery Management team The delivery of the AMS services at the appropriate contractual service levels. The management of the delivery of the more »
Manchester, North West, United Kingdom Hybrid / WFH Options
MECS Communications Ltd
ServiceDelivery Manager Industry Focus: Telecommunications, Managed Services, SaaS, Networks, Mobile Location: Manchester, with a Hybrid Work Model (3 days in office, 2 days remote) Salary Range: £35,000 - £45,000 per annum + 10% Bonus + Benefits As a ServiceDelivery Manager, your role revolves … around tailoring support for the company's Service Provider Partners, ensuring they derive maximum value from their partnership with the company and their suite of products and services. You'll analyse existing relationships and spearhead enhancements across various areas including contact management, alerting, incident handling, inventory management, and technology … adoption. Key Responsibilities: Deliver exceptional service experiences to the company's Service Provider Partners. Lead initiatives for the adoption and management of new technologies and products, addressing challenges and risks during adoption to secure long-term revenue stability. Understand customer and partner goals with our products and services more »
ServiceDelivery Manager Salary: £60,000 - £68,000 Location: Mainly remote with occasion travel to London required. Permanent I have an exciting ServiceDelivery Manager opportunity with one of the country's leading independent communications companies. Our client is a dynamic and client focused managed service … manage their contact centre and cloud services, oversee day to day operations, performance and governance. The ideal candidate will be an experienced, ITIL focused ServiceDelivery professional with a high level oof experience working with telephony and Contact Centre clients. Responsibilities Establishing ITIL Best Practice Methods with the … customer and internal teams Build upon, creating and developing robust delivery methodologies for the customer and the customer's internal teams. Act as principle contact for assigned/aligned strategic accounts. Manage service level agreements and monitor internal teams to ensure adherence, building knowledge articles and best practices more »
Bracknell, England, United Kingdom Hybrid / WFH Options
A&O IT Group
As Lead ServiceDelivery Manager you will act as a single point of contact for all activities relating to their assigned accounts. You will develop and sustain excellent customer relationships at all levels and ensure that all contractual service levels are achieved; ensure customer satisfaction; and commercial … control, including managing budgets and P&L for you assigned accounts. You will support the ServiceDelivery Team where appropriate with escalations and provide advice and guidance to more junior members of the team. KEY RESPONSIBILITIES To provide the essential link between A & O and the client To … develop and sustain excellent customer relationships Provide advice and guidance to the rest of the ServiceDelivery Team Members. To perform the role of primary point of contact for the assigned accounts. To manage all aspects of the A&O portfolio pertinent to the contracted deliverables with each more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Colossus Recruitment Limited
ServiceDelivery Manager/Account Manager - UK Remote with 1 day per month in the office About the Role: Our client, a leader in digital solutions, is seeking a proficient ServiceDelivery Manager/Account Manager to join their dynamic team in the UK. They have … a diverse range of global clientele, providing innovative solutions tailored to their needs. Responsibilities: ServiceDelivery and Contract Management: Lead the delivery of services in accordance with contractual obligations and service level agreements. Develop and execute a robust service strategy and plan, ensuring alignment with … and reviews to ensure account health. Customer Relationship Management: Cultivate enduring relationships with key client stakeholders, addressing and resolving issues promptly. Identify opportunities for service enhancements and align offerings with client strategies. Contract Growth: Collaborate with the Account Director to identify and pursue opportunities for contract expansion. Contribute to more »
We are a Microsoft Silver Partner. Due to a rapid increase in clients within our Managed Services Team, we have a requirement for a Service Management Lead to join our growing team. The ideal candidate will have current or recent experience managing a service management framework within a … managed service environment. The Role: The successful candidate will join our Managed Services Team, leading the Service Management capability. Undertaking Service Architecture during the design of new managed services. Supporting the Director of Managed Services in designing, developing and maturing of IT Service Management Practises. Ensuring … the Service Management Framework aligns to industry best practise and supports the organisations ISO 20000 certification. Within Logiq Consulting, the Service Management Consultant will work closely at a strategic level, to ensure there is alignment between the Logiq IT service offering and the Logiq business needs. Own more »
to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Head of ServiceDelivery Management is in charge of ensuring client satisfaction and retaining Six Degrees' most valuable clients and … partners (a total value of more than £1.25 million per month) You will lead a team of experienced ServiceDelivery Managers adhering to the Six Degrees Service Management framework. They will deliver exceptional outcomes. High satisfaction scores, low turnover, high customer satisfaction ratings, a favourable in-contract … will require strong relationships with senior executives, as well as ownership and coordination of the Executive Sponsor Programme within Six Degrees. The Head of ServiceDelivery - Key Accounts is a champion for customer satisfaction within the client experience business leadership team and the broader management team community, you more »
ServiceDelivery Manager Our Role As a ServiceDelivery Manager, you will manage the safe and efficient replacement of Gas mains within EM CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of … leadership ensuring that the work is delivered safely, on time, within budget and to our Clients expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a right first … leadership skills to genuinely care about the ratings customers give of Network Pluss services. Key Responsibilities We are looking for someone to manage the ServiceDelivery Supervisors for your business unit to ensure that all work carried out reaches the required levels of safety and technical policies and more »
Cardiff, Wales, United Kingdom Hybrid / WFH Options
CPS Group (UK) Limited
ServiceDelivery Manager Hybrid Working – 2/3 days in office Salary: Up to £65,000 + benefits CPS is working with a leading IT technology consulting business in search of a ServiceDelivery Manager to join their rapidly expanding team based in Cardiff. Situated within … driving them towards customer success. Responsibilities include fostering and maintaining effective relationships within our customer base, serving as their advocate, and striving to enhance service quality through relationship building, metric monitoring, operational reviews, and clear communication. The ideal candidate will have experience working with diverse customer levels and service … working knowledge of ITIL and demonstrable experience across key processes such as Incident, Request, Problem, Event, Change Management, and Release Management. Previous experience in ServiceDelivery Management, ideally working with enterprise-level customers within a managed service function. Exceptional relationship and Third-Party management skills. Background in more »
enthusiastic individual, who is passionate about building relationships and being responsible for the first impression of Ten, whilst achieving sales targets and working with servicedelivery to ensure exceptional service is being delivered to HNW and UHNW members. They will collaborate with Ten’s most senior Lifestyle … Managers, Team Managers and ServiceDelivery Directors, and gain a list of highly useful and transferable skills within B2C sales, customer service and beyond. This role is an exciting opportunity for someone looking to progress their career in luxury service sales and grow within a global … individual that is looking to further develop their sales experience and be involved in the full membership sales cycle, from supporting marketing of the service (including oversight of the Ten Membership site) to building and converting the sales pipeline and managing first year renewals. You’ll be passionate about more »
ServiceDelivery Manager - infrastructure ServiceDelivery Manager with strong experience working across infrastructure, data centers, cloud and workplace applications required to join a global industry leading client in Northern Spain. On site position in the Basque region, excellent commute from Bilbao, San Sebastian, Pamplona, Valladolid or … Zaragoza. Long term contract, 3-4 year project. Key experience required: Proven experience working as a ServiceDelivery Manager for a global enterprise Deep understanding of the following areas - infrastructure, data centers, cloud computing and workplace applications Strong stakeholder management skills - will report to C level executives Expert more »
Key Essential Skills: 10+ years in IT servicedelivery management, with specific expertise in managing service desk, IPC, NOC, and desktop support functions. Background working within the financial services industry, ideally investment banking Deep understanding of ITIL framework and best practices for servicedelivery and … support. Experience with IT service management (ITSM) tools such as Cherwell, ServiceNow Ideally experience working for managed service company in a similar role Ability to thrive in a fast-paced environment, managing competing priorities and driving results. Service Desk Management Desktop/Front Office Support Management NOC … team as our Head of IT Services. The role sits with one of our largest investment Banking clients where we provide a dedicted managed service across four area’s, which are: Service Desk Front Office/Desktop Support NOC operations centre IPC – Incident, Problem & Change The roles is more »
Job Outline The Lexmark Enhance Service Desk (ESD) provides first and second line technical support to Lexmark International’s key Managed Print Service customers. The agents on the desk will act as the first point of contact for these customers, essentially representing Lexmark and its core values. The … ESD agents are expected to maintain a high level of customer service for all support queries and adhere to all service management principles. The role is based in Maidenhead where you will join a friendly, but focused IT support team. The ESD is a 7 day a week … operation and so there will be some weekend and bank holiday work on a rota basis. The Role Receiving, logging and managing requests for service from Managed Print Service customer Help Desks via the customer’s internal call management system 1st and 2nd line support- troubleshooting IT related more »
We have a great opportunity for a ServiceDelivery Engineer to join our team within Vistry Services, at our Coleshill office. As our ServiceDelivery Engineer, you will be responsible for providing a first-class level of customer service to all users, you will be … a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what … newer Microsoft Office 2013 or newer Microsoft Active Directory user/group administration and group policy PC and peripheral hardware Networking fundamentals Excellent customer service skills Excellent interpersonal skills both face to face and over the phone Strong organisational and administration skills Team player Professional attitude Friendly, flexible and more »
s freight rail, transit, mining, industrial, or marine, our expertise, technologies, and people are accelerating the future of transportation. Role: Fleet Performance and Field ServiceDelivery Director Salary: £Competitive Location: Derby Contract Type: Permanent, Full-Time How will you make a difference? The Fleet Performance and Field ServiceDelivery Director is accountable for the safe and efficient delivery and performance of all Wabtec UK Powertrain Contracts and all product line service support at customer depots across the UK and the Republic of Ireland. What will your typical day look like? Maximise return on investment … via opportunities with our UK customer base across supported Product Lines. Responsible for long term development/delivery of performance based service contracts Providing value for money field service support to Wabtec’s sister companies during OE warranty phase and also service and warranty support for more »
In a Nutshell We have a great opportunity for a ServiceDelivery Engineer to join our team within Vistry Services, at our Coleshill office. As our ServiceDelivery Engineer, you will be responsible for providing a first-class level of customer service to all users … you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to … levels Hold a full UK driving licence Requires travel to other business locations and supplier locations. Desirable - Computing related academic qualification More about the ServiceDelivery Engineer role Work with the department to provide services to all users: Delivery of new equipment (PC, printers, mobile devices) Deploy more »
Greater London, England, United Kingdom Hybrid / WFH Options
Ingenio Global
Title - Director of ServiceDelivery Location - Hybrid/London office 2 days per week Budget - £140k basic salary, bonus & benefits Reporting to - Executive Leadership Team Ingenio is delighted to be working exclusively with one of the UK's leading Cloud Services business, who are PE backed, £320m revenue … in FY23 and employ 1200 people across UK, Europe & APAC. They are hiring for a Director of ServiceDelivery - this role will assume responsibility for a £100m ARR number and will take responsibility for a team that has approx 40 SDM, CSM & admin resources and growing both by … team & business that SELLS Cloud Services/Solutions/Environments to enterprise customers. Mandatory requirements are as follows: 1) You must have run a ServiceDelivery or Customer Success team, and specifically have had responsibility for its revenue/P&L number. 2) You must know Cloud - specifically more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom
Otis
a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do. We are looking for a ServiceDelivery Manager to lead a service team based across the Cambridgeshire area As a ServiceDelivery Manager, you will: Bring … a commercial, professional approach to your area. Liaise with clients across, the Cambridgeshire area of England, working in partnership to delivery an effective service to our customers. Lead, mentor, and coach youre team. Engage with your team of field-based engineers to delivery on service level … able to work on and with a wide range of Microsoft based systems. Otis is the worlds largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our more »
Leicester, Leicestershire, East Midlands, United Kingdom
Otis
a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do. We are looking for a ServiceDelivery Manager to lead a service team based across the midlands (Coventry, Leicester etc ) area As a ServiceDelivery Manager … you will: Bring a commercial, professional approach to your area. Liaise with clients across, the midlands area of England, working in partnership to delivery an effective service to our customers. Lead, mentor, and coach youre team. Engage with your team of field-based engineers to delivery on … service level agreements within a timely and professional manner. Support internal moves and development. Work with your team to nurture from the ground up working with them to support with personal and professional development. Provide solutions to clients. Work with our clients to provide solutions to technical breakdowns and more »
Nottinghamshire, Pleasley, Derbyshire, United Kingdom Hybrid / WFH Options
Infused Solutions Ltd
sustaining robust client partnerships? Do you possess outstanding communication and creative problem-solving abilities? Our client is on the lookout for an accomplished IT ServiceDelivery Manager to join their ranks in Nottinghamshire. As an IT ServiceDelivery Manager, you will play a pivotal role in … project management tools is a noteworthy advantage. * Proven experience with O365 and MS365. If you're ready to bring your IT expertise and client service prowess to a up and coming IT consultancy in Nottinghamshire, apply today! Join us in shaping a brighter future for their clients and their … team. Job Title: IT ServiceDelivery Manager Salary: £32,500 - £40,000 Client: IT Consultancy Location: Nottinghamshire WFH Policy: 80% Remote (Once in the week onsite more »
Winnersh, England, United Kingdom Hybrid / WFH Options
IDEMIA
Please look at the end of the job ad, to find out more about our benefits in the UK. Join our dynamic team as ServiceDelivery Manager at Idemia in Winnersh, UK, a leading organization dedicated to unlock the world and make it safer through our cutting-edge … Public Security is one of the leading global providers of biometric solutions that facilitate and secure movements, access, and protection. We are seeking a ServiceDelivery Manager to ensure the operational continuity of systems responsible for managing I DEMIA Public Security Travel & Transport activities, including border control and … high availability levels and overseeing the ongoing development of these systems to meet customer needs and requirements in the UK. KEY RESPONSABILITIES : As a ServiceDelivery manager, you will also help us to: Develops and implements maintenance strategies aligned with customer needs, encompassing spare parts management, software updates more »
to £80,000 DOE Security clearance: This role requires you to be a sole British national due to security clearance Role description The SOC ServiceDelivery Manager (SDM) is the overall technical authority for the definition, delivery, sustainment and evolution of the SOC technical solution in conjunction … with the authority. This includes tracking and reporting of service metrics and managing continuous improvement of the services and detection measures across the monitored estate. The day-to-day focus of the SDM is to ensure that the services are managed and meet the agreed SLA targets, KPIs and … that detection content remains optimised for the environment. The strategic focus of the SDM is defining and delivering service and monitoring improvements and providing specialist input into the the SOC roadmap to ensure that the SOC sets the standard for SOCs in the UK and remains performant in line more »
our Data management, data capture and data analysis systems and delivery. You will ensure that our data capture and analysis inform our decision-making, servicedelivery and improvement and enable us to report and capture the value and impacts of our servicedelivery and innovation both … data analysis and reporting. Responsible for ensuring they are integrated, meet organisational objectives and delivered in a coordinated way achieving KPIs. Responsible for continuous service review and improvement. Responsibility for ensuring our operational services have the IT and data capture and analysis support required to fulfil their functions. Managing … of a robust framework for organizational performance management and reporting. To devise and implement policies and strategies for the development, implementation, and monitoring of servicedelivery performance standards. To manage development and implementation of fit-for-purpose monitoring systems for departmental performance indicators and standards, including ensuring data more »
ServiceDelivery Analyst - 24x7 shifts - Portsmouth - £45,000 My Global Infrastructure consultancy client are currently recruiting for an ServiceDelivery Analyst to coordinate the Command Center and Technical Teams for problem determination and recovery, Identify and implement and service improvements. Core Responsibilities: Technical Management of … live services. Coordination of Command Center and Technical Teams for problem determination and recovery Identify and implement service improvements. Own and drive all service incidents through to service recovery. Planning and Implementation of weekend maintenance period tasks Manage change activity on live services. Participate in 24/… to the wider Command Center Team. Participate in meetings requiring Technical Lead input for issues, solutions and planning affecting the Command Center Required Experience: Service Level Management (Incident, Problem and Change Management) Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Microsoft Windows Server, Network) Experience in an Operations more »
team. The successful candidate will assist in the retention and growth of client accounts across Kennedys' global network and use feedback insights to improve servicedelivery and overall client experience, as well as gaining an understanding from our clients of their market pressures, conditions and pain points. The … client feedback and experience programme, personally undertaking frequent client feedback interviews and combining these with other feedback sources to create a strategy to drive servicedelivery improvements and enhance client sentiment. Develop and implement a global feedback programme strategy which includes additional ways to increase the scope of … as independent client reviews, our innovative technology user feedback, post-tender/pursuits feedback, annual account meeting feedback, topical points arising from ad hoc service discussions and post onboarding feedback as part of a wider view Developing and delivering training to BD&M colleagues to equip them to conduct more »