1 to 25 of 67 Permanent Service Desk Analyst Jobs in England

IT Service Desk Analyst - 2nd line IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Bristol with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to … 3+ years technical support experience Windows Desktop environments and Active Directory Strong Microsoft product knowledge Networking knowledge: LAN, VPN, TCP/IP Strong customer service skills This will be an office-based role located in Bristol. Due to the company's location, own transport will be required. If you more »

We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing … in Computer Science, Information Technology, or related field (or equivalent work experience). Proven experience in a technical support role, preferably in a help desk or service desk environment. Strong knowledge of Windows and/or macOS operating systems. Familiarity with Microsoft Office Suite, Active Directory, and … environment. Exciting projects and the chance to work with cutting-edge technologies. If you are enthusiastic about technology and passionate about providing excellent customer service, we want to hear from you more »

Information Technology Havant About the Role We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event … instructions to resolve incidents, problems and events. Provide updates and reports on active incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. more »

Out of Hours Service Desk Analyst - 1st line Support Applicants must live no more than 50 mins drive from Peterborough Looking for experienced Call Centre/Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off. Hourly pay - £16.30 3 month contract - extensions - could go perm in the future Ideal Technology/experience: Ivanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA … is captured whilst logging the incident. • Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. • Proactively keeping Customers informed on incident or request status and progress. • Escalate incidents where a first time fix is not possible to more »

Service Desk Analyst Location: On-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex … guide the way we do business. https://www.leidos.com/company/global/uk-europe Leidos Innovations UK Ltd is seeking a Service Desk Analyst to join the service operations team to support systems within the Defence Intelligence. This role offers a highly skilled … and motivated person an exciting opportunity to join the Defence Intelligence Service Operations Team during a time of major change and technology advancements. Are you ready for your next challenge? We are looking for a highly capable service desk analyst to assess and optimise the performance more »

Develop your career within a great team Wavex Technology is one of the most established IT providers in London, a multi-award winning Managed Service Provider, offering services to prestigious businesses around Microsoft cloud (Azure), support (mainly Microsoft environments), IT security and IT transformation. At Wavex you will continue … sponsored by Wavex) Wide range of company benefits 23 days holiday when you start, plus bank holidays, then earn additional days with years of service plus day off on your birthday And more more »

Exciting Opportunity: License service desk Analyst- Stevenage Are you passionate about technology and looking for an opportunity to step into the world of software license management? We're on the hunt for a dedicated Support Technician to join our team, focusing on Software License Management activities for more »

Service Desk Analyst Location: Camberley office, Surrey (Office based) Job type: Full time, Permanent (Standard day shifts) Ref: (00)556 Telent are looking for a Service Desk Analyst (Customer Service Desk Agent) to be a part of our growing IT Service … the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. Service Desk Analyst - What you'll do: Acting as the 1st point of contract for new incidents, requests, and queries raised by Telent … customers over a wide range of platforms via the telephone, email, B2B and customer portals Responsible for ensuring that excellent customer service is provided consistently Following up actions in a timely manner Providing regular customer updates and meeting promises made Attend training sessions Ordering of spare parts via an more »

Service Desk Analyst TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analyst on a permanent … basis in Doncaster . As a Service Desk Analyst you will be responsible for providing technical support to our clients, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. Please note; although we offer hybrid/flexible working - you will be required to come … an extended day; the working hours will be 05:30 14:00 and 08:30 17:00 in weekly rotation. Key Responsibilities of a Service Desk Analyst; Serve as the first point of contact for clients seeking technical assistance via phone, email, or ticketing system. Triage, diagnose more »

SERVICE DESK ANALYST - 1ST LINE LOCATION - YORK SALARY - £23,000 TO £26,000 FT OFFICE BASED Your new role Hays Technology are partnering with a Global Technology Solutions provider to find their next Hire for the IT Support Team. Joining an experienced team of IT Support colleagues … on specific Products and manage user queries and technical issues which come through on a Ticket system. What you'll need to succeed Customer Service Excellence is key to this role - the Hiring Manager will put a lot of emphasis on Hiring the person who demonstrates enthusiasm and an … excellent track record of outstanding Customer Service - coupled with a solid background of providing 1st Line IT support. Day to Day duties will involve: Manage & prioritise incidents, delivering support via the phone, on e-mail or remotely using VPN, proactively monitoring systems/service statuses. CORE SKILLS - Knowledge more »

Service Desk Analyst Our client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team. Responsibilities: Coordinate and support all the administrative duties … as directed by the Head of Implementations and Service Desk on a day-to-day basis. Assist with coordination & monitoring of team training & development plan. Analysis of Support tickets to identify both internal/external training requirements. Skills and experience: Good data processing skills Drive and determination Motivation … more Private medical How to Apply if You’re Interested in this Job: If this sounds like your perfect role, click Apply without delay! Service Desk Analyst more »

IT Service Desk Analyst - 2nd line IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Bristol with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to … 3+ years technical support experience Windows Desktop environments and Active Directory Strong Microsoft product knowledge Networking knowledge: LAN, VPN, TCP/IP Strong customer service skills This will be an office-based role located in Bristol. Due to the company's location, own transport will be required. If you more »

IT Service Desk Analyst - 2nd line IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Bristol with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to … 3+ years technical support experience Windows Desktop environments and Active Directory Strong Microsoft product knowledge Networking knowledge: LAN, VPN, TCP/IP Strong customer service skills This will be an office-based role located in Bristol. Due to the company's location, own transport will be required. If you more »

IT Service Desk Analyst - 2nd line IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to … 3+ years technical support experience Windows Desktop environments and Active Directory Strong Microsoft product knowledge Networking knowledge: LAN, VPN, TCP/IP Strong customer service skills This will be an office-based role located in Basingstoke. Due to the company's location, own transport will be required. If you more »

Do you have a passion for providing first class customer service within a service desk environment? Here at Saint-Gobain Digital, we're looking for a Service Desk Analyst to join our team. This is a permanent role, working hours 36.25 hrs per week. … Based in East Leake, Loughborough on a hybrid basis. The Service Desk function provides first line support for all colleagues within Saint-Gobain UK & Ireland businesses. Service Desk analysts handle application issues, communication, and hardware queries from all levels of the business and are the first … point of contact for our colleagues across Saint-Gobain for IT queries. What will I be doing : Providing an efficient, personalised support service to our business users. Ensuring that work is correctly prioritised and actioned to meet fixed business service levels agreements and deadlines. Actioning tickets promptly, in more »

IT Service Desk Analyst Our client is looking for an IT service desk analyst to join their team based near Coalville/Ashby, Leicestershire. This is a great opportunity to join an organisation with a commitment to investing in their people, offering a great … career opportunity to advance within IT. The Service Desk Analyst is the ‘face’ of the IT team, and the first point of contact that users will interact with. They will be focused on making sure that customers have a great experience of using technology and feel empowered … driving licence. Responsibilities to resolve 1st line support issues in a friendly and helpful manner, offering training and guidance if needed. IT incidents and service requests, prioritisation accurate records of IT incidents and service requests, including documentation and keeping ticketing system up to date to the development and more »

The Role As the CAE Service Desk Analyst, you will play an integral role within the team supporting CAE’s internal and external customer base. As a Service Desk Analyst within CAE, your primary focus will be to provide 1st line support to CAE … s customer base 24x7. You will be central to the service desk operation with excellent technical skills combined with first class customer service. Travel to customer sites may be required on an ad hoc basis. **Please note - This is a 24/7 vacancy which is a shift … resolution of IT issues both hardware and software; Providing regular feedback to customer regarding the status of their tickets; Providing exceptional communication between the service desk, end users and resolver groups; Meeting and exceeding customer specific service level agreements (SLAs); Creating/updating documentation and knowledgebase; Liaison more »

Role: Service Desk Analyst Job Type: Permanent Location: Warrington, United Kingdom Join us as a Service Desk Analyst - this is a great opportunity to grow your experience in a fast-growing global IT company. Careers at TCS: It means more TCS is a purpose … brightest global minds in the industry. Support many of the biggest brands in the UK and worldwide. Job Purpose and primary objectives The IT Service Desk and Request Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities … availability report preparation and analysis Liaising with third Party suppliers and managing printer issues for resolution Day-to-day Management of First line technical service desk on printer incidents to respond to internal/external customer incidents and queries via email and phone Monitor the Printer incidents through more »

A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent … communication skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk’s opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times. Your core responsibilities Handle customer incident … Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current Service Desk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements more »

1ST LINE SUPPORT/SERVICE DESK ANALYST/CUSTOMER SERVICE/ACTIVE DIRECTORY/INCIDENT MANAGEMENT SERVICE DESK ANALYST - 1ST LINE LOCATION - YORK SALARY - £23,000 TO £26,000 FT OFFICE BASED Your new role Hays Technology are partnering with a Global Technology … on specific Products and manage user queries and technical issues which come through on a Ticket system. What you'll need to succeed Customer Service Excellence is key to this role - the Hiring Manager will put a lot of emphasis on Hiring the person who demonstrates enthusiasm and an … excellent track record of outstanding Customer Service - coupled with a solid background of providing 1st Line IT support. Day to Day duties will involve: Manage & prioritise incidents, delivering support via the phone, on e-mail or remotely using VPN, proactively monitoring systems/service statuses. CORE SKILLS - Knowledge more »

Service Desk Analyst – City of London –- £50,000 base + Overtime & Bonus We are delighted to be partnered with a Leading Brokerage firm in London, who due to continuous expansion are looking to bring on board a Service Desk Analyst to join their already more »

IT Service Desk Analyst - VIP £45 - 55k p/a + Bonus Full time onsite in Belgravia, London A fantastic opportunity has arisen to join a thriving financial and professional services organisation, working within their busy global IT Support function. We are specifically looking for candidates that … involve troubleshooting incidents within a busy 'live' environment, finding resolutions that fall within best practice and all the time offering exceptional levels of customer service to the wider user base. Technical Skills/Experience Required:- Financial services experience e.g. Investment, Wealth, Private Equity or Asset Management Must have VIP more »

We are currently recruiting a Service Desk Analyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst … mix) working and will be based from our offices in Whitley (Yorkshire - DN14). What will you be doing in this role? As a Service Desk Analyst at Tunstall, you will provide IT technical support to the Tunstall global business, performing Level 1 IT end-user support … duties for services defined in Tunstall IT Service Catalogue. What we offer: Ability to help shape and influence the success of Tunstall Group Competitive salary Hybrid working 25 days holiday + bank holidays Contributory pension Perks and benefits that include things like: free eye tests, retail discounts A warm more »

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Service Desk Analyst Located: Warrington- Birchwood Package: Up to £24,000, plus bonus and additional benefits Shift Pattern: 37.5 hours per week between 7:00am … To provide a single point of contact for Ricoh’s IT Services Customers providing first line diagnosis, resolution and functional escalation of incidents and service requests on the RICOH Service Desk based in Birchwood. Provide first line logging, diagnosis and resolution of incidents and service requests … that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a more »

Service Desk Analyst Permanent £26,000 Manchester (Office based with one day a week working from home) An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's largest housing organisations! Working as part of a dynamic team … the Service Desk Analyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple channels, troubleshoot IT problems, analyse system performance, and maintain detailed … Service Desk records. Key Experience Required: Previous Service Desk/Help Desk Experience Hands on knowledge/experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Experience of using ITSM tools such as Cherwell more »