Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Hays Technology
Role: ServiceDeskAnalyst Location: West Midlands (Hybrid) Rate: £16 Inside IR35 Duration: 6 Months initial Hays Technology are looking for a servicedeskanalyst to join an exciting public sector client's team. What you will be doing: First line support Working on … a servicedesk Ticket handling and escalation What we are looking for: Excellent knowledge of Windows 10 and Office 365 Excellent written and verbal communication skills Previous ticketing system experience Great knowledge of Active Directory Excellent Trouble shooting skills Experience using Windows and Exchange Server Admin What you more »
ServiceDeskAnalyst Contract £176 Per Day Umbrella 100% On site in Bournemouth Your new company Local private sector client looking for a ServiceDeskAnalyst with excellent customer service skills to join the team due to staff illness and busy period. The … ServiceDeskAnalyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The ServiceDesk provides the first point of contact for all IT related issues and requests General Responsibilities * Incident management * Daily System … with all company policies and procedures, including but not limited to: * IT Usage Policy General Skills * Understanding of IT operational support frameworks. * Provide a service of excellence * Follow process documentation and instruction to ensure the resolution of incidents and fulfilment of requests according to the requirements of the business more »
IT ServiceDeskAnalyst x 2 Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract 2 IT ServiceDesk Analysts are required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client … is looking for individuals who have experience of working within an IT ServiceDesk for the role of 1st Line Support/Windows/Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as … part of the servicedesk function. Main responsibilities of the role include: Receipt and recording of all calls to the ServiceDesk/Monitoring and update of calls and contacting users to inform them of call status/First line problem solution, advice and guidance/ more »
Southampton, Hampshire, South East, United Kingdom Hybrid / WFH Options
Ordnance Survey Limited
creating location insight for positive impact. About the role We're looking to hire a talented IT professional to join our team as a ServiceDesk Analyst. You'll work to diagnose and resolve technical incidents/requests at first level in a customer service-oriented team … environment. In addition, to supporting IT support to second level teams in order to ensure agreed service levels are met across the business. As part of the role, you will be the focused single point of contact to end users reporting IT related incidents and requests. Diagnosing and resolving … technical problems at first level, in addition to identifying service and process improvements to enhance the customer experience. You will provide a service in line with the Team's rota and ensure the phone service is covered between 8am and 5pm. What we're looking for If more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Reed Technology
IT First Line ServiceDeskAnalyst Location: Newcastle Salary: £24000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The ServiceDesk is the entry point and ongoing … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As ServiceDeskAnalyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused … service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter. Principal Accountabilities: * Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, walk up & chat, collaborating more »
We are seeking a skilled ServiceDeskAnalyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a ServiceDeskAnalyst, you will be responsible for diagnosing … in Computer Science, Information Technology, or related field (or equivalent work experience). Proven experience in a technical support role, preferably in a help desk or servicedesk environment. Strong knowledge of Windows and/or macOS operating systems. Familiarity with Microsoft Office Suite, Active Directory, and … environment. Exciting projects and the chance to work with cutting-edge technologies. If you are enthusiastic about technology and passionate about providing excellent customer service, we want to hear from you more »
Must be SC Cleared. SC cleared Out of Hours Call Centre/Customer Services/ServiceDeskAnalyst/Call Logger- 1st line Support Our client are looking for SC cleared Call Centre/Customer Service/ServiceDesk Analysts to work in a … they will be on site in Hampton. You will ideally have a minimum of 6 months -1 years experience working on a ticketed IT servicedesk in a level 1 role but this is not essential. Applicants must hold current SC clearance. Shifts - 10.5 paid hrs … is captured whilst logging the incident. • Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. • Proactively keeping Customers informed on incident or request status and progress. • Escalate incidents where a first time fix is not possible to more »
Out of Hours ServiceDeskAnalyst - 1st line Support Applicants must live no more than 50 mins drive from Peterborough Looking for experienced Call Centre/ServiceDesk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT servicedesk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off. Hourly pay - £16.30 3 month contract - extensions - could go perm in the future Ideal Technology/experience: Ivanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA … is captured whilst logging the incident. • Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. • Proactively keeping Customers informed on incident or request status and progress. • Escalate incidents where a first time fix is not possible to more »
Exciting Opportunity: License servicedeskAnalyst- Stevenage Are you passionate about technology and looking for an opportunity to step into the world of software license management? We're on the hunt for a dedicated Support Technician to join our team, focusing on Software License Management activities for more »
About Wavex Wavex Technology is an established (founded 1998) and independent IT Managed Service Provider, offering secure and fully managed IT services. We are a Microsoft Gold Partner, a Direct Microsoft Cloud Services Provider (CSP) and ISO27001 accredited with prestigious clients in our portfolio. About the role You will … line technical support to end users. Log and classify incidents and requests raised by the customer by telephone, email and via the Wavex's Service Now chat function. · Record calls from customers. Deal directly with requests and complaints and escalate problems in accordance with established procedures. · Troubleshoot and resolve … regularly to ensure you are on top of the priority tickets, escalating, if needed. · Provide users with regular updates via telephone and the Wavex service management platform (ServiceNow). · Ensure the tickets information are always of the highest standard (both, detail and quality of the written information) · Proactively follow more »
Hampshire, South East, United Kingdom Hybrid / WFH Options
JLA Resourcing Ltd
The Opportunity: We're looking for a Desktop Support Analyst/ServiceDesk Analyst with good 1st/2nd Line Support skills to join a fast growing business in central Basingstoke. It's a hybrid role with 3 days in the office and 2 from home and you'll … IT is delivered through a hybrid (multi-cloud) infrastructure and you'll be providing reactive support for issues as well as proactively looking at service improvements and getting the opportunity to work on a number of projects. The Person: You'll be an experienced Desktop Support Engineer or Helpdesk …/ServiceDesk Analyst wanting to challenge yourself and improve technically. You'll have a range of skills including some (but likely not all) of the following: - Understanding of the Windows 10 Operating System and Office365 - Knowledge of device build, configuration and management and exposure to Intune, Autopilot and SCCM more »
Warwickshire, Coventry, West Midlands (County), United Kingdom
Adria Solutions Ltd
ServiceDeskAnalyst Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a ServiceDeskAnalyst at a prestigious brand. Working Hours: Monday to Thursday … The Role: As a ServiceDeskAnalyst, you will play a pivotal role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key … Responsibilities: Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the more »
Role: ServiceDeskAnalyst Job Type: Permanent Location: Warrington, United Kingdom Join us as a ServiceDeskAnalyst - this is a great opportunity to grow your experience in a fast-growing global IT company. Careers at TCS: It means more TCS is a purpose … brightest global minds in the industry. Support many of the biggest brands in the UK and worldwide. Job Purpose and primary objectives The IT ServiceDesk and Request Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities … availability report preparation and analysis Liaising with third Party suppliers and managing printer issues for resolution Day-to-day Management of First line technical servicedesk on printer incidents to respond to internal/external customer incidents and queries via email and phone Monitor the Printer incidents through more »
ServiceDeskAnalyst SearchDATA Group have partnered with a law firm that lives and breathes innovation. From the moment they were founded they began making waves in the industry and have continued to do so ever since. Operating out of Liverpool, they intend to grow their office … that could be made to the quality of service. Logging issues on the system. What are the requirements? Required: 1+ Year of experience in servicedesk support roles Understanding of O365 Experience in Microsoft Exchange Able to work effectively under pressure Capable of working within a team Desired more »
IT ServiceDeskAnalyst 1st Line Support Role Up to £200 per day - Inside IR35 3 Month contract - Full time on site in Surbiton, Surrey We are currently looking for Service Support Analysts to join a market leading client of ours on a contract basis. In … this position as the first point of contact you will act as the ambassador for IT servicedesk to the rest of the business and its clients. While working with your team you will take ownership and management of the day-to-day 1st line support and provide … excellent customer service. ServiceDesk Duties: Provide 1st line support Administration of Active Directory and Group Policy within MS Windows Creation, amendment & deletion of accounts on all business applications & hardware End user support for in house and 3rd party applications Resolve Laptop and Desktop issues Mobile, Hardware & Software more »
ServiceDeskAnalyst Permanent Role Pay: £28,000 Location: Worle, Weston Super Mare A leading global client is seeking a ServiceDeskAnalyst for a permanent position. You'll tackle 1st and 2nd line support issues while also managing troubleshooting tasks The Following requirements … Microsoft Azure ITIL Diagnosing and resolving issues at the first point of contact where possible. Permanent Role Pay: £28,000 If you are a ServiceDeskAnalyst looking for a Permanent role then I want to hear from you. Please send your CV to (url removed) or more »
St. Albans, Hertfordshire, South East, United Kingdom
Corriculo Ltd
Support Analyst, ServiceDesk, 1st line, COR5693 An excellent, award winning company seeks a Support Analyst/ServiceDeskAnalyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible … role, the Support Analyst/ServiceDeskAnalyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. … My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst/ServiceDeskAnalyst will be based full-time in the office in Redbourn. The Company The Support Analyst/ServiceDeskmore »
you have IT support experience, and are you seeking a new job in London? Deerfoot IT Recruitment is helping a collaborative company recruit a ServiceDeskAnalyst, and the hybrid role comes with a salary of £35k and excellent benefits. As a ServiceDeskAnalyst … issues at the first point of contact or allocate as appropriate. You'll also support desktop technologies and maintain incident records using the Help Desk system. To give you an idea of how this flexible role would look and feel, here are some of the things you could expect … to do: Deal with customer enquiries and requests Provide support for all desktop-used technologies Maintain incident records using the Help Desk system, assign tickets and escalate to other technical teams Assist with the set-up and issue of IT equipment to employees Assist with the patching of data more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Senitor Associates Limited
IT ServiceDeskAnalyst - £20 - 25k - Newcastle Upon Tyne An established client of ours in the professional services sector are looking for an IT Servicedeskanalyst to join their internal IT department, on a permanent basis. Joining a team and reporting to the … inquiries. Quickly diagnose and resolve technical issues. Escalate complex problems to senior technical staff. Maintain accurate issue tracking and documentation. Deliver high-quality customer service and follow-up. Requirements: 2 years experience in IT support or a helpdesk role. Strong problem-solving skills and technical knowledge. Familiarity with various … operating systems and IT fundamentals. Excellent communication and customer service skills. Relevant IT or Computer Science qualification preferred. This is an excellent opportunity for an enthusiastic and passionate IT Servicedeskanalyst to join a successful organisation which champions training, learning and development. Interviews are being more »
Weston-Super-Mare, Somerset, South West, United Kingdom
Matchtech
We are looking for a candidate to join the ServiceDesk team within the IT Support department of our client. Permanent, full-time position based from offices in Weston-Super-Mare The team is pivotal in supporting technology projects and services delivered to clients. The key to this … ownership of faults and provide timely updates to both internal and external customers, ensuring faults are given the correct level of priority and meeting service level agreements. Monitoring systems and raising tickets proactively, as well as creating reports. The role is shift-based, covering 8am until 6pm Mon to more »
the market leader within its field and rightly prides itself on its cutting-edge services and technology. They are currently looking to expand the ServiceDesk team by employing individuals with an excellent customer service attitude and a working knowledge of IT. Please note this role does … alongside technical support on Microsoft products and general hardware issues. This position presents a superb opportunity for a structured career in a first-line ServiceDesk/IT support as it provides ongoing training and personal development enabling career progression. Our client is looking for passionate and committed … of their growth journey. Responsibilities: Work as a member of the 1st line response team to log calls and update contacts made to the ServiceDesk Taking ownership of issues and maintain regular customer contact Communicate with customers demonstrating high levels of professionalism Provide support on a range more »
Employment Type: Permanent
Salary: £23000 - £25000/annum Benefits + Training + Hybrid work
We are currently recruiting for a ServiceDeskAnalyst to work for North Yorkshire Police at their headquarters in Northallerton. This is a 6 month temporary role, with the potential to go permanent for the right candidate. You would be working Monday to Friday, 37 hours a … week, working 08.30-17.00 Mon/Thur and 08.30-16.30 Friday. Experience working in a ServiceDeskAnalyst post is required. This role is fully on site, therefore the right candidate should be local to Northallerton. PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED … UK CONTINUOUSLY FOR AT LEAST 5 YEARS AT THE TIME OF APPLICATION. UNFORTUNATELY ANYTHING LESS THAN THIS WILL NOT BE CONSIDERED. Scope: As ICT ServiceDeskAnalyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and more »
ServiceDeskAnalyst Location: On-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex … guide the way we do business. https://www.leidos.com/company/global/uk-europe Leidos Innovations UK Ltd is seeking a ServiceDeskAnalyst to join the service operations team to support systems within the Defence Intelligence. This role offers a highly skilled … and motivated person an exciting opportunity to join the Defence Intelligence Service Operations Team during a time of major change and technology advancements. Are you ready for your next challenge? We are looking for a highly capable servicedeskanalyst to assess and optimise the performance more »
Hayley Group Limited has an exciting opportunity for a ServiceDeskAnalyst to join our well established and experienced IT team based at our Halesowen branch. You will join us on a full time, permanent basis and in return, you will receive a competitive salary. Role As … our ServiceDeskAnalyst, you will be providing effective support covering our systems and equipment to our branch network. This role offers a fantastic opportunity for an enthusiastic individual who is looking to develop their skills and progress within a dynamic and growing business. Key responsibilities as … our ServiceDeskAnalyst will include: Providing IT support via phone, face-to-face and electronic communications to ensure the successful resolution of issues Handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured Evaluating and assigning incidents that cannot be more »
Solihull, West Midlands, West Midlands (County), United Kingdom
In Technology Group
IT ServiceDeskAnalyst - GBP 32000 Role - IT ServiceDeskAnalyst Location - Birmingham Salary - £26,000 - £32,000 We are looking for an IT Specialist to deliver 1st and 2nd line support to join an ITIL based ServiceDesk Team in a … for employees, customers, and business partners - you will handle a wide range of requests as part of the role. Essential skills: * ITIL Foundation * IT Service management * Windows 10, Server 2008/2012,2016 * Active Directory * Office 365 * DNS, DHCP, TCP/IP * Azure cloud infrastructure * HP MSA SAN experience more »
Employment Type: Permanent
Salary: £26000 - £32000/annum Amazing benefits and pension