Solihull, West Midlands, West Midlands (County), United Kingdom
In Technology Group
IT ServiceDeskAnalyst - GBP 32000 Role - IT ServiceDeskAnalyst Location - Birmingham Salary - £26,000 - £32,000 We are looking for an IT Specialist to deliver 1st and 2nd line support to join an ITIL based ServiceDesk Team in a … for employees, customers, and business partners - you will handle a wide range of requests as part of the role. Essential skills: * ITIL Foundation * IT Service management * Windows 10, Server 2008/2012,2016 * Active Directory * Office 365 * DNS, DHCP, TCP/IP * Azure cloud infrastructure * HP MSA SAN experience more »
Employment Type: Permanent
Salary: £26000 - £32000/annum Amazing benefits and pension
1st line/ServiceDesk Engineer required to join a talented IT team who support the US part of the business. ServiceDeskAnalyst Hybrid/Peterborough office- 2 days in office once training is completed (4-6 weeks) 6-month contract (likely to extend … 2nd line level, along with getting involved with more hands on tasks, such as desktop builds. Key Skills: 1st line support experience Previous IT ServiceDesk experience (or similar) Strong Windows and Google skills Strong communication skills Supporting international internal users Full training and support offered along with more »
ServiceDeskAnalyst Permanent £20,000 - £26,000 London (Office based with one day a week working from home) Closing date for completed applications: 19th April 2024 An exciting opportunity has arisen for a ServiceDeskAnalyst to join one of the UK's … largest housing organizations! Working as part of a dynamic team, the ServiceDeskAnalyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple … channels, troubleshoot IT problems, analyse system performance, and maintain detailed ServiceDesk records. This role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Your commitment to delivering top-notch customer service, whether virtually or in person, will be more »
We are seeking a dedicated ServiceDeskAnalyst with a keen interest in technology and problem-solving abilities. The ideal candidate will play a crucial role in providing first-line support to users, ensuring that their technological needs are met and issues are resolved promptly. Client Details … ServiceDeskAnalyst - London Our client is a leading entity in the not-for-profit and charities sector, with a workforce of over 2000 employees. Based in London, they are dedicated to providing high-quality services and making a significant difference in the community. Description ServiceDeskAnalyst - London Providing first/Second line support to internal and external users. Diagnosing and resolving software and hardware incidents. Experience of using ITSM tools such as Zendesk, ServiceNow, ServiceDesk plus, Halo etc. Knowledge of Azure AD, including Azure Active Directory roles, Privileged more »
1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT ServiceDesk, ensuring quality and performance standards … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To … ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally more »
A ServiceDeskAnalyst is required to provide first-class technical support and customer service to internal users. This role involves working collaboratively with team members to solve complex IT issues in a timely manner. Client Details ServiceDeskAnalyst - Manchester Our client … sector. With a sizeable workforce, they are committed to making a difference in the community. They have a strong reputation for their high-quality service and dedication to their cause. Description ServiceDeskAnalyst - Manchester Provide top-notch technical 1st/2nd line support to internal … efficiently via Telephone/Email/Face to face. Work collaboratively with team members. Ensure customer satisfaction through excellent service. Maintain and update the servicedesk system regularly. Escalate issues to the appropriate department when necessary. Contribute to the continuous improvement of the IT department. Adhere to all more »
ServiceDeskAnalyst Permanent £20,000 - £26,000 Manchester (Office based with one day a week working from home) Closing date for completed applications: 19th April 2024 An exciting opportunity has arisen for a ServiceDeskAnalyst to join one of the UK's … largest housing organizations! Working as part of a dynamic team, the ServiceDeskAnalyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple … channels, troubleshoot IT problems, analyse system performance, and maintain detailed ServiceDesk records. This role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Your commitment to delivering top-notch customer service, whether virtually or in person, will be more »
ServiceDeskAnalyst £28,936 - £34,178 (with a generous employers' pension contribution to the civil service pension scheme) Location: Bootle The challenge The Office for Nuclear Regulation (ONR) is an evolving public corporation. Essentially, we're responsible for regulating nuclear site health and safety, nuclear … our tech - and transformation is happening rapidly. Think Cloud and Azure; sprints and scrums... and imagine yourself at the forefront. The role As a ServiceDeskAnalyst, your work will be critical to so many people across ONR. You'll keep our IT operations up and running … your expertise that counts and your technical understanding. At this level, you'll be able to resolve end user requests, provide a high quality service and manage a range of priorities. This involves tracking and logging information, and producing reports. You'll also know all about different IT products more »
IT challenges into opportunities? Are you excited about being at the forefront of technology trends? Do you believe in the power of exceptional customer service? Major Recruitment are thrilled to be partnering with their prestigious client in Leeds to recruit an IT ServiceDeskAnalyst to … in an IT role that is now looking to join a business that can help develop and progress their career further! The successful IT ServiceDeskAnalyst is responsible for providing first line technical support to internal staff. The IT ServiceDeskAnalyst will … also be a key contributor to the ongoing maintenance and ownership of the service catalogue, major incident management (MIM), problem, and change. Key Responsibilities as an IT ServiceDeskAnalyst: To provide the companies servicedesk services in the form of first line support. more »
Employment Type: Permanent
Salary: £22000 - £26000/annum Great Opportunity for Progression
Job Title: ServiceDeskAnalyst Location: Blackpool onsite Mon-Friday Rate: £220 per day inside ir35 Duration: 3 months initially Overview: Join a dynamic Information Systems team in Blackpool as a ServiceDeskAnalyst! You'll play a crucial role in providing technical support … to our business and stakeholders, ensuring smooth operations and exceptional service delivery. Key Responsibilities: Expert in Windows 10/11 Setting up new users on Outlook Solving OneDrive-related issues Updating Group policies Provide technical support via phone, web, or email, maintaining high standards of customer service. Log all … handling sensitive information. If you're passionate about IT support and eager to make a difference, apply now to join our team as a ServiceDeskAnalystmore »
Wandsworth, Greater London, Putney, United Kingdom
Clear IT Recruitment
Our client is seeking a Third Line ServiceDeskAnalyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week. As Third Line ServiceDeskAnalyst, you … helpdesk, and the maintenance and support of hardware and software for: · 150 PCs and laptops many not office based. · Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. · Support other service users across a range of mobile devices including Chromebooks … and phones Key aspects of the Role: · Provide primarily second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. · Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of more »
organisation based in Devon is looking for an IT Support Analyst. This is a great opportunity for someone with previous 1st Line/IT ServiceDesk support experience to join a supportive team and build a career in IT. Day to day duties will include: - Helpdesk and desktop … support for internal users - Providing a high level of customer service and taking IT issues through to resolution - Supporting technologies including Office 365, Windows OS, remote desktop services, basic networking and Windows Server - PC/Laptop troubleshooting To be considered suitable for this role you will need to have … some previous IT support experience (IT Coordinator, Helpdesk Analyst, ServiceDeskAnalyst etc.) as well as the below: - Access to a car as very occasional support at other local offices may be required - A personable nature with good problem solving skills - Strong customer service skills more »
Bletchley, Milton Keynes, Buckinghamshire, United Kingdom
Acora
ServiceDeskAnalyst Role: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The IT Support Analyst will work within the ServiceDesk Team providing 1st line software, hardware and network … requests and solving problems impacting delivery of BAU IT services. You will also identify and suggest improvements to processes and procedures used by the ServiceDesk to keep our customers happy. Key Responsibilities: Providing top-quality 1st line support Taking ownership of incidents, requests and problems Ensure all … modes of customer contact are responded to - Telephone calls and Emails, Self-Log Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts more »
NG5, New Basford, Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Nottingham Community Housing Association Ltd
ServiceDeskAnalyst Nottingham £28,063 - £31,083 per annum We have a fantastic opportunity for someone to join our Technology Services team as a ServiceDeskAnalyst at NCHA. We are a busy Technology Services team who provide support to our colleagues with … of technology. From maintaining IT infrastructure to supporting software applications, we play a crucial role in driving the business forward. Role Overview: As a ServiceDeskAnalyst, you will be responsible for delivering day-to-day operational support, offering 1st/2nd line ICT technical guidance on … core software applications, hardware, network infrastructure, and VoIP systems in accordance with our Technology Support Policy. You will collaborate with the ServiceDesk team to investigate and resolve issues promptly, diagnose problems, troubleshoot, and ensure efficient resolution. Key Responsibilities: Provide technical advice and guidance to internal colleagues on more »
Birmingham, Digbeth, West Midlands (County), United Kingdom
National Express Group PLC
We are looking to recruit for a Senior ServiceDeskAnalyst to be based at the Walker Building in Birmingham. The role requires you to be a point of technical advice for the ServiceDesk team, managing queries, prioritising calls and ensuring timely resolutions, whilst … continually looking to improve service provision and efficiency. Working inside the ServiceDesk team, you'll promote high standards, ensure operational requirements are met and collaborate with other teams to investigate problems and minimise service disruption. You will be working closely with the team manager on … continuously improving the level of service provided. This is a fast-paced environment that requires a self-starter demeanour throughout. What you'll do... Provide 1st, 2nd line user support and assistance to all members of the company, ensuring that all incidents and requests are dealt with within SLA more »
Devonshire Hayes have partnered with a financial services client to help them secure an ServiceDesk Analyst. IT ServiceDesk Analysts provide first line technical support to all staff. ServiceDesk Analysts are responsible for answering the ServiceDesk phone, logging Incidents … responding to queries raised by email or self-service. 12 month Fixed Term Contract You will be tasked with the following: Provide excellent Customer Service via the telephone, email and customer portal Log all Incidents and Requests in ServiceNow Using the impact and urgency matrix, ensure that all Incidents … are assigned the appropriate SLA Manage all ServiceDesk tickets, escalating Incidents and Requests to support teams or DevOps teams as appropriate Understand and proactively operate the escalations procedure defined in the Incident Management process Carry out basic operational procedures and instructions so that tasks are completed accurately more »
Alderley Edge, Cheshire, North West, United Kingdom
Senitor Associates Limited
An established client of ours in the professional services sector are looking for a ServiceDeskAnalyst to join their team in Alderley Edge, on a permanent basis. Reporting to the Systems Manager, the successful candidate will provide 1st line support to end-users, support the ERP more »
Junior/Trainee Help Desk First Line Technical Support Analyst/ServiceDesk Engineer IS THIS YOU? Do you have great customer service and communication skills? Do you have an interest in technology and want to develop a career in IT? If you can answer … ensure all gaps in your CV are accounted for. JOB OVERVIEW We have a fantastic new job opportunity for a Junior/Trainee Help Desk First Line Technical Support Analyst/ServiceDesk Engineer who has an interest in developing an IT career with excellent customer … service and communication skills. The ServiceDesk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK. Once trained, working as the Junior/Trainee Help Desk First Line Technical Support Analyst/Servicemore »
Alderley Edge, Cheshire, North West, United Kingdom
Senitor Associates Limited
An established client of ours in the professional services sector are looking for a ServiceDeskAnalyst to join their team in Alderley Edge, on a permanent basis. Reporting to the Systems Manager, the successful candidate will provide 1st line support to end-users, support the ERP more »
WA5, Winwick, Warrington, Cheshire, United Kingdom
Svella Asset Services
R ole Overview As a ServiceDeskAnalyst, you will play a critical role in supporting staff within the business in their use of their IT equipment. You will work within the IT team to support Hardware, Software, and key systems including troubleshooting issues and deploying new … and configuring new laptops, desktops, mobiles & tablets, including software installation Providing the first point of contact for staff and dealing with issues whist managing servicedesk workload Escalating issues to 2nd line where necessary Utilising support tools including ITSM and endpoint management software such as Manage Engine, ServiceDesk … Excellent communication that shows compassion and empathy Ability to explain technical issues in a non-technical way Commitment to the provision of excellent customer service Experience in a fast paced and multi-site business Self-starter who can prioritise a varied workload and demonstrate good time management Company Benefits more »