IT ServiceDeskAnalyst Inside IR35 3 months Leeds - Hybrid An exciting new opportunity has arisen for a Junior ServiceDeskAnalyst to work for an enterprise scale organisation amongst their large scale transformation. You will be responsible for providing 1st line support to … of IT systems. Responsibilities: Respond to and resolve incoming support requests from end-users via phone and email Monitoring ticketing systems Provide excellent customer service and ensure a positive user experience Document and track all support interactions and resolutions Collaborate with other IT teams to escalate and resolve complex more »
cryptocurrency trading - a transparent, neutral, level playing field for all market participants, regardless of status, size or activity levels. About the Role: The Junior ServiceDeskAnalyst role is placed within the Technology, ServiceDesk team with the primary objectives to provide 1st and 2nd … for all departmental IT applications, business services and end-user computing, and to drive improvements to the user facing services we offer. As the ServiceDesk team is the first point of contact for all Technology related queries, it is imperative that the support provided by the role … holder, and general customer service are excellent. In addition to excellent customer service skills, solid, extensive all-round technical knowledge will be key to succeed. Requirements Essential Skills/Experience: · Minimum 1 years' experience in similar role, supporting corporate business, accustomed to corporate environments · Experience of servicemore »
Chessington, England, United Kingdom Hybrid / WFH Options
Rethink
ServiceDesk Agent Chessington - 4 days per week on-site Contract - £300pd INSIDE IR35 I am currently recruiting on behalf of a leading Pharmaceutical and Supply Chain organization for a Desktop Support Agent to join them on a contractual basis We need a ServiceDesk Agent more »
IT ServiceDeskAnalyst Place of work: On-site – Sheffield, UK/Duration: Permanent/Hours of work: Two shifts (08.00 – 16.30) and (14.30 – 23.00) Monday – Friday including Bank holidays. About the Company and the Role: Auxilion a leading provider of IT outsourcing and IT managed service solutions. As part of the Auxilion organization you will work directly on a client site responding to internal customer service requests needing technical support for hardware/software issues. You will be working closely with a wider team across Ireland to provide the best possible technical service … the client requires. Working in an IT support environment, that is central to provide smooth running, efficiencies to our customers and services. The IT ServiceDesk Analysis is first point of customer contact, focusing on continuous operation of a customer estate. You will be supported with personal development more »
IT Support Analyst - ServiceDesk Engineer Our Birmingham based client, one of the midlands premier employers, is currently looking for an IT Support Analyst to join their team. This is a rare opportunity to join a highly innovative, market leading brand who have enjoyed unprecedented levels … will be responsible for providing 1st and 2nd line technical support ranging from straightforward queries to more complicated technical issues. As an IT Support Analyst you will have a minimum of 12 months experience working in a similar role and a proven track record of working within an ITIL … environment. Some IT Support Analyst responsibilities include: Receiving, logging and managing calls from users, regarding IT issues and queries Management and resolution of incidents, problems and service requests reported to the IT ServiceDesk in line with defined SLA’s Incident Management : detection and recording, initial more »
An innovative software systems provider is looking for a dynamic and focused driven ServiceDeskAnalyst to join their Operations Team. As ServiceDeskAnalyst you will assist in delivering software solutions to a growing client base within the care industry. The company boasts … a team-oriented and progressive environment, where everyone’s opinion matters and attractive working conditions. Successful candidate for the position of ServiceDeskAnalyst must have software experience, be technical and possess excellent customer service skills. This role is offered as a permanent OR temporary to … permanent contract with competitive salary, access to Perkbox (employee benefits) and immediate start available. ServiceDeskAnalyst duties: Act as first-line support to clients responding to e-mail/telephone requests and record all issues or queries via CRM System Ensure CRM system is updated with more »
IT Business Solutions Analyst Are you able to manage critical incidences, and can demonstrate clear incident management including prioritisation and communication? Do you have a strong background in providing round-the-clock, accurate and effective IT support in a customer centric environment? Do you have a fundamental technical understanding … Networking Concepts, Productivity Tools and server support? MacGregor Black is currently partnering with a Leading Consumer Goods business, on the search for a IT ServiceDesk Analyst. This is a permanent role based in Cumbria. As the IT ServiceDeskAnalyst, you will be working … as a member of the IT ServiceDesk Team, supporting all areas of the business, and ensuring that all of the IT systems are available for their intended use. This role also includes providing technical services in the case of any IT related incidents or requests. Key Responsibilities more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Blue Arrow - Newcastle
new role where you can combine your IT technical skills with your high level of customer care? We have an exciting opportunity for a ServiceDeskAnalyst to join an established higher education IT support specialist that provides 24/7/365 seamless customer focused service … receive two days off per week (normally consecutive days) Pay rate: £12.26 + holiday pay. Key Skills/Experience: * Excellent telephone manner and customer service skills * Clear communication skills * Knowledgeable in IT (ideally with background in helpdesk/support) * Previous customer service roles (inbound/outbound) * Previous roles … within the IT field General Duties and Responsibilities: The ServiceDeskAnalyst is a member of a busy team providing out-of-hours first line support. Your main duties will include: * Providing professional support via a range of channels which could include, telephone, email, instant chat, remote more »
Middlesbrough, North Yorkshire, North East, United Kingdom Hybrid / WFH Options
Reed Technology
My client is looking for an IT ServiceDeskAnalyst to join their team on a 3 month contract. This role is based in Middlesbrough, with hybrid working being an option. This will be split on a 2/3 office and WFH basis per week. Your … New Role You will be responsible for working through servicedesk tickets, raised via telephone, email and ticketing system. You will be confident in investigating and troubleshooting issues, resolving cases were possible and escalating to the relevant teams when needed. Active Directory, Windows 10, M365 and Exchange will more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Reed Technology
IT First Line ServiceDeskAnalyst Location: Newcastle Salary: £24000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The ServiceDesk is the entry point and ongoing … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As ServiceDeskAnalyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused … service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter. Principal Accountabilities: * Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, walk up & chat, collaborating more »
Ambico Services Limited are a managed service provider based in London delivering business class IT support, services and solutions to clients across the UK. Due to our continued growth, we are looking to recruit a dynamic and personable individual to join our servicedesk team in our … opportunity for individuals looking to learn new technologies and work on future client projects. Responsibilities & Duties Provide 1st/2ndline IT support using the servicedesk system and monitoring systems. Ability to troubleshoot issues and follow internal procedures. Provide phone, email or in-person support (onsite and remote … Walk clients through solutions to solve problems and direct questions to line managers & 3rd party specialists. Demonstrate great customer service skills and patience. Update client documentation and record IT environment changes. Manage and maintain client backup checks and failures. Maintain records of client hardware and software inventory. Assist with more »
Join our ServiceDesk Team! Pay - £11.44 per hour The role is full time, working 37 hours per week, M-F between the hours of 07.00 - 17.30 This role is office-based role in Princess Royal Building, Westlakes Science Park, Moor Row, Whitehaven, Cumbria This role is based … at the Westlakes First Line ServiceDesk, in Cumbria, servicing a Client from within the Nuclear Industry who has outsourced their IT. The ServiceDesk teamwork with Partner teams covering the full scope of this Managed Services contract to deliver IT services for approximately 14000 users … across multiple locations throughout the UK. The First Line Support Analyst's role is to provide a single point of contact for customers' incidents and enquiries, following documented processes to ensure tickets are logged, prioritised and routed correctly. The 1LS Agent will also be expected to provide Incident Resolution more »
1st Line ServiceDeskAnalyst - Permanent (Full-Time, Monday to Friday) position, based in Burton-Upon-Trent (Onsite) - £24k annual salary Job Summary: As a 1st Line ServiceDeskAnalyst, you'll be the initial point of contact for internal customers regarding IT issues … and queries. Your role involves logging and resolving requests and incidents efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point of … software licenses. Installing and supporting software. Troubleshooting hardware and software issues on various devices. Asset management for IT equipment. Identifying and reporting problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or more »
Harrogate, North Yorkshire, Yorkshire, United Kingdom
Redcentric
management processes during critical or major events. Working as part of a dedicated team and with a passion for providing and promoting outstanding customer service at all times, the ServiceDeskAnalyst will be the first point of contact for all our customers requiring anything from … the successful candidate to have an attitude for learning, with a proactive approach to teamwork in a fast-paced environment. Each member of the ServiceDesk must also be able to pass a Baseline Personal Security Standard (BPSS) check , which checks the candidates'right to work in the … years). The below lists several advantageous skills and experience, which are not necessary, but would benefit you within a role on our ServiceDesk team: Experience of working in a customer service environment. Knowledge of the ITIL framework. Good experience with Microsoft Office applications (Word, Excel more »
Aylesbury, Buckinghamshire, South East, United Kingdom
James Adams Group
James Adams is currently looking for an experienced ServiceDesk Analyst. This is a permanent position working 4 days a week in Aylesbury 1 day from home. The ideal candidate will be Aylesbury based or surrounding villages. The IT ServiceDeskAnalyst will be responsible … within a team, serving as the primary point of contact for all IT-related issues and inquiries. Efficiently log and manage all incidents and service requests. Provide comprehensive 1st and 2nd line support, troubleshooting both hardware and software IT issues. Demonstrate expertise in on-site Active Directory (AD) and … and SharePoint. Manage the onboarding, relocation, and offboarding processes for employees (Starters, Movers, and Leavers). Escalate complex issues to internal teams or external service providers when necessary, maintaining ownership until successful resolution. Proficiently troubleshoot basic network problems like ADSL broadband or MPLS issues, utilizing TCP/IP network more »
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Hays
Your new role As a ServiceDeskAnalyst, you will be responsible for the following: Monitoring and Maintaining Channels - Keeping an eye on the ServiceDesk mailbox, phones, and monitoring screens, and ensuring timely updates and proper ticket handling. Resolving Incidents - Investigate and fix technical … undergo security clearance Ability to work on a shift pattern (7:00am-15:00pm or 11:00am- 19:00pm Monday - Friday). Strong Customer Service Skills - Demonstrated ability to provide excellent customer service through written and verbal communication and meeting SLAs Ownership and Initiative - Proactive approach to taking … to take initiative in problem-solving. User Awareness - Understanding of end-user needs and ability to address them effectively. Previous experience working within the ServiceDesk, Incident, and Request Fulfillment process disciplines. Familiarity with remote working technologies (MSTSC, MSRA, iLO). Critical thinking skills. Flexibility and adaptability to more »
Job Introduction Job Description for ServiceDeskAnalyst: There's never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you'll be in the ideal place to capitalise on this momentum, face new … if you're keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible. The ServiceDeskAnalyst is the central point of contact between IT and its users on a daily basis. Via phone call, Service Portal, or email, it is where users log incidents (disruptions or potential disruptions in service availability or quality) & requests (routine requests for services). The ServiceDeskAnalyst will provide first and second line technical support to internal staff, working with applications and systems to more »
ServiceDeskAnalyst Contract £176 Per Day Umbrella 100% On site in Bournemouth Your new company Local private sector client looking for a ServiceDeskAnalyst with excellent customer service skills to join the team due to staff illness and busy period. The … ServiceDeskAnalyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The ServiceDesk provides the first point of contact for all IT related issues and requests General Responsibilities * Incident management * Daily System … with all company policies and procedures, including but not limited to: * IT Usage Policy General Skills * Understanding of IT operational support frameworks. * Provide a service of excellence * Follow process documentation and instruction to ensure the resolution of incidents and fulfilment of requests according to the requirements of the business more »
Employment Type: Contract
Rate: £170.0 - £176.0 per day + £176 p/d (Umbrella)
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Systems Engineering and Assessment Limited
About The Role ServiceDeskAnalyst Bristol (with a mix of office and home-based working) Up to £30k and full benefits Shift patterns, details below We are SEA. Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our … environment, our world. Join us. As ServiceDeskAnalyst, youll provide day-to-day customer service and support to SEAs transport customers, triaging end-user issues across the range of products and solutions across the transport portfolio. Working both independently and as part of a high … youll take a hands-on approach to working through technical problems, with a strong focus on customer experience at all times. To ensure our ServiceDesk is well covered, this role involves shift patterns Monday to Friday shift patterns: 7am-3pm, 9am-5pm or 11am-7pm. What we more »
simple: To be the UK’s leading later life lending company. Due to increased departmental demand, we are now looking to appoint a Digital ServiceDeskAnalyst to join our busy IT department, to provide 1st and 2nd line support of all IT services for KR Group … available as required. Main roles and responsibilities: To demonstrate and continuously embed the company values in every aspect of the role. Provide excellent customer service through phone calls, emails and face-to-face. Ensure all new work is logged as a ticket within out ITSM tool. Ensure the colleagues … Ensure tickets are updated with relevant technical information. Ensuring tickets are resolved in a timely manner. Escalate issues to 3rd line and to the ServiceDesk Manager when required. Liaise with 3rd party suppliers to resolve issues. Produce knowledge articles for technical and non-technical audiences. Process new more »
Prestigious opportunity for an IT ServiceDeskAnalyst for a leading law Firm in south Manchester. We are seeking a ServiceDeskAnalyst who will enjoy the breadth of this role and be able to training in Cyber Security and well as take part … days a week in the office, now is a great time to join our success story! As one of a small team of ServiceDesk Analysts you will be responsible for:- 1st line troubleshooting support - software, hardware, network related problems Logging all calls in our Servicedesk … hardware and software such as laptops, desktops and iPhones Managing Active Directory administration and setting up new starters Maintaining a high degree of customer service at all times, for all support queries and adhere to all internal processes for us and our clients Developing an in depth understanding of more »
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom Hybrid / WFH Options
Hays Technology
Your new company ServiceDeskAnalyst (Part Time) required until Feb 2025 for reputable public sector organisation based in Newcastle to provide 1st line support and customer service for an out of hours service that supports a range of public sector clients across the UK. … Shift is 9am-12am Mon-Fri and possible extension available. Your new role As a ServiceDeskAnalyst you will be required to provide excellent customer service and answer a variety of basic technical queries across various channels which could include, telephone, email, instant chat, remote … support tools and service monitoring tools. You will be required to record all customer enquiries and requests, following predefined processes, troubleshooting problems using technical knowledge, accurately documenting actions and recording solutions. What you'll need to succeed Excellent customer service and communication skills Basic 1st line IT skills more »
Employment Type: Part Time
Salary: £20000 - £24000/annum £23,500 Pro rate Per annum
Looking for a ServiceDeskAnalyst to provide first-line technical support in the public sector and government industry. The role involves troubleshooting, problem-solving and providing excellent customer service. Client Details Our client is a well-established public sector organisation based in Halifax . With over … install and perform minor repairs to hardware, software, and peripheral equipment. Support the roll-out of new applications, among other duties. Profile A successful ServiceDeskAnalyst should have: A good understanding of Microsoft office suite. Experience working in a ServiceDeskAnalyst role more »
Calderdale, West Yorkshire, East Riding of Yorkshire, United Kingdom Hybrid / WFH Options
Hays Technology
ServiceDeskAnalyst/1st Line Support BAND: B3 Location: Remote & Halifax (Hybrid) Rate: £15.17 per hour Hours: 37.5 Duration: 3 - 6 Month - Extension(s) thereafter Specific Skills/Experience: Windows Office knowledge, 1st Line Technical Support knowledge You will act as the central point of contact … between the customer and the IT service management. You will receive all IT incidents/requests arriving into the Service Delivery Centre (ServiceDesk) and where possible will attempt to resolve (fix) at first contact and will monitor and escalate all incidents according to agreed service … support on potential solutions to resolve (fix) IT related issues as they arise. To assist in the provision of an effective Health Informatics support deskservice across the Trust To receive and record all calls from customers and deal directly with requests and complaints and escalate problems in more »
ServiceDeskAnalyst Location: On-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex … guide the way we do business. https://www.leidos.com/company/global/uk-europe Leidos Innovations UK Ltd is seeking a ServiceDeskAnalyst to join the service operations team to support systems within the Defence Intelligence. This role offers a highly skilled … and motivated person an exciting opportunity to join the Defence Intelligence Service Operations Team during a time of major change and technology advancements. Are you ready for your next challenge? We are looking for a highly capable servicedeskanalyst to assess and optimise the performance more »