Bletchley, Milton Keynes, Buckinghamshire, United Kingdom
Acora
ServiceDeskAnalyst Role: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The IT Support Analyst will work within the ServiceDesk Team providing 1st line software, hardware and network … requests and solving problems impacting delivery of BAU IT services. You will also identify and suggest improvements to processes and procedures used by the ServiceDesk to keep our customers happy. Key Responsibilities: Providing top-quality 1st line support Taking ownership of incidents, requests and problems Ensure all … modes of customer contact are responded to - Telephone calls and Emails, Self-Log Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts more »
Leeds, West Yorkshire, Yorkshire and the Humber Hybrid / WFH Options
Capita
Start your IT career as a servicedeskanalyst in our Leeds office! We're one of the largest IT organisations in the UK, delivering cutting-edge technological and software-related solutions for both Capita's numerous businesses and their clients. As the first point of contact … IT organisations as it undergoes an exciting period of change. You'll play a key role in ensuring we deliver an exceptional level of service and innovative solutions to our clients and customers alike - all while making an impact by working on a variety of projects for a wide … open forums, Coffee & Chat sessions, and many more. Apply now and help us continue to create better outcomes and ways of working as a servicedeskanalyst at Capita TSS. Start your IT career as a servicedeskanalyst in our Leeds office with more »
Location: Manchester ServiceDeskAnalyst (6 month FTC) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones … Security and Risk Mitigation business… https://www.nccgroup.com/uk/Role Purpose Working as part of the internal IT department, in the ServiceDesk Team, you will provide 1st and 2nd line IT support in accordance with best practice to ensure accurate recording of all reported … incidents, changes and service requests that affect IT infrastructure and networks, resulting in timely and cost-effective resolutions within specified service level agreements. You will also provide an appropriate, but high level of customer service in carrying out employee administration tasks globally. Key Accountabilities Employee Administration To more »
We are seeking a skilled ServiceDeskAnalyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a ServiceDeskAnalyst, you will be responsible for diagnosing … in Computer Science, Information Technology, or related field (or equivalent work experience). Proven experience in a technical support role, preferably in a help desk or servicedesk environment. Strong knowledge of Windows and/or macOS operating systems. Familiarity with Microsoft Office Suite, Active Directory, and … environment. Exciting projects and the chance to work with cutting-edge technologies. If you are enthusiastic about technology and passionate about providing excellent customer service, we want to hear from you more »
Devonshire Hayes have partnered with a financial services client to help them secure an ServiceDesk Analyst. IT ServiceDesk Analysts provide first line technical support to all staff. ServiceDesk Analysts are responsible for answering the ServiceDesk phone, logging Incidents … responding to queries raised by email or self-service. 12 month Fixed Term Contract You will be tasked with the following: Provide excellent Customer Service via the telephone, email and customer portal Log all Incidents and Requests in ServiceNow Using the impact and urgency matrix, ensure that all Incidents … are assigned the appropriate SLA Manage all ServiceDesk tickets, escalating Incidents and Requests to support teams or DevOps teams as appropriate Understand and proactively operate the escalations procedure defined in the Incident Management process Carry out basic operational procedures and instructions so that tasks are completed accurately more »
About the Role We have an excellent opportunity for a ServiceDeskAnalyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the ServiceDesk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event … instructions to resolve incidents, problems and events. Provide updates and reports on active incidents, problems and events. Proactively update knowledge articles so that the servicedesk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. more »
Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Hays Technology
Role: ServiceDeskAnalyst Location: West Midlands (Hybrid) Rate: £16 Inside IR35 Duration: 6 Months initial Hays Technology are looking for a servicedeskanalyst to join an exciting public sector client's team. What you will be doing: First line support Working on … a servicedesk Ticket handling and escalation What we are looking for: Excellent knowledge of Windows 10 and Office 365 Excellent written and verbal communication skills Previous ticketing system experience Great knowledge of Active Directory Excellent Trouble shooting skills Experience using Windows and Exchange Server Admin What you more »
Birmingham, Digbeth, West Midlands (County), United Kingdom
National Express Group PLC
We are looking to recruit for a Senior ServiceDeskAnalyst to be based at the Walker Building in Birmingham. The role requires you to be a point of technical advice for the ServiceDesk team, managing queries, prioritising calls and ensuring timely resolutions, whilst … continually looking to improve service provision and efficiency. Working inside the ServiceDesk team, you'll promote high standards, ensure operational requirements are met and collaborate with other teams to investigate problems and minimise service disruption. You will be working closely with the team manager on … continuously improving the level of service provided. This is a fast-paced environment that requires a self-starter demeanour throughout. What you'll do... Provide 1st, 2nd line user support and assistance to all members of the company, ensuring that all incidents and requests are dealt with within SLA more »
IT ServiceDeskAnalyst 1st Line Support Role Up to £200 per day - Inside IR35 3 Month contract - Full time on site in Surbiton, Surrey We are currently looking for Service Support Analysts to join a market leading client of ours on a contract basis. In … this position as the first point of contact you will act as the ambassador for IT servicedesk to the rest of the business and its clients. While working with your team you will take ownership and management of the day-to-day 1st line support and provide … excellent customer service. ServiceDesk Duties: Provide 1st line support Administration of Active Directory and Group Policy within MS Windows Creation, amendment & deletion of accounts on all business applications & hardware End user support for in house and 3rd party applications Resolve Laptop and Desktop issues Mobile, Hardware & Software more »
Solihull, West Midlands, West Midlands (County), United Kingdom
In Technology Group
IT ServiceDeskAnalyst - GBP 32000 Role - IT ServiceDeskAnalyst Location - Birmingham Salary - £26,000 - £32,000 We are looking for an IT Specialist to deliver 1st and 2nd line support to join an ITIL based ServiceDesk Team in a … for employees, customers, and business partners - you will handle a wide range of requests as part of the role. Essential skills: * ITIL Foundation * IT Service management * Windows 10, Server 2008/2012,2016 * Active Directory * Office 365 * DNS, DHCP, TCP/IP * Azure cloud infrastructure * HP MSA SAN experience more »
Employment Type: Permanent
Salary: £26000 - £32000/annum Amazing benefits and pension
Solihull, West Midlands, West Midlands (County), United Kingdom
In Technology Group
IT ServiceDeskAnalyst - GBP 30000 Role - IT ServiceDeskAnalyst Location - Birmingham Salary - £26,000 - £30,000 We are looking for an IT Specialist to deliver 1st and 2nd line support to join an ITIL based ServiceDesk Team in a … for employees, customers, and business partners - you will handle a wide range of requests as part of the role. Essential skills: * ITIL Foundation * IT Service management * Windows 10, Server 2008/2012,2016 * Active Directory * Office 365 * DNS, DHCP, TCP/IP * Azure cloud infrastructure * HP MSA SAN experience more »
Employment Type: Permanent
Salary: £26000 - £30000/annum Amazing benefits and pension
ServiceDeskAnalyst £28,936 - £34,178 (with a generous employers' pension contribution to the civil service pension scheme) Location: Bootle The challenge The Office for Nuclear Regulation (ONR) is an evolving public corporation. Essentially, we're responsible for regulating nuclear site health and safety, nuclear … our tech - and transformation is happening rapidly. Think Cloud and Azure; sprints and scrums... and imagine yourself at the forefront. The role As a ServiceDeskAnalyst, your work will be critical to so many people across ONR. You'll keep our IT operations up and running … your expertise that counts and your technical understanding. At this level, you'll be able to resolve end user requests, provide a high quality service and manage a range of priorities. This involves tracking and logging information, and producing reports. You'll also know all about different IT products more »
Must be SC Cleared. SC cleared Out of Hours Call Centre/Customer Services/ServiceDeskAnalyst/Call Logger- 1st line Support Our client are looking for SC cleared Call Centre/Customer Service/ServiceDesk Analysts to work in a … they will be on site in Hampton. You will ideally have a minimum of 6 months -1 years experience working on a ticketed IT servicedesk in a level 1 role but this is not essential. Applicants must hold current SC clearance. Shifts - 10.5 paid hrs … is captured whilst logging the incident. • Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. • Proactively keeping Customers informed on incident or request status and progress. • Escalate incidents where a first time fix is not possible to more »
Wandsworth, Greater London, Putney, United Kingdom
Clear IT Recruitment
Our client is seeking a Third Line ServiceDeskAnalyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week. As Third Line ServiceDeskAnalyst, you … helpdesk, and the maintenance and support of hardware and software for: · 150 PCs and laptops many not office based. · Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. · Support other service users across a range of mobile devices including Chromebooks … and phones Key aspects of the Role: · Provide primarily second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. · Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of more »
1st line/ServiceDesk Engineer required to join a talented IT team who support the US part of the business. ServiceDeskAnalyst Hybrid/Peterborough office- 2 days in office once training is completed (4-6 weeks) 6-month contract (likely to extend … 2nd line level, along with getting involved with more hands on tasks, such as desktop builds. Key Skills: 1st line support experience Previous IT ServiceDesk experience (or similar) Strong Windows and Google skills Strong communication skills Supporting international internal users Full training and support offered along with more »
the market leader within its field and rightly prides itself on its cutting-edge services and technology. They are currently looking to expand the ServiceDesk team by employing individuals with an excellent customer service attitude and a working knowledge of IT. Please note this role does … alongside technical support on Microsoft products and general hardware issues. This position presents a superb opportunity for a structured career in a first-line ServiceDesk/IT support as it provides ongoing training and personal development enabling career progression. Our client is looking for passionate and committed … of their growth journey. Responsibilities: Work as a member of the 1st line response team to log calls and update contacts made to the ServiceDesk Taking ownership of issues and maintain regular customer contact Communicate with customers demonstrating high levels of professionalism Provide support on a range more »
Employment Type: Permanent
Salary: £23000 - £25000/annum Benefits + Training + Hybrid work
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Consulting
IT Support/ServiceDeskAnalyst x 3 (ITIL/ITSM) - Hybrid - Swindon - Progression - FinTech - New! Salary: £36,000 + Excellent Package A leading organization in the FinTech Space requires a number of IT Support/ServiceDesk Analysts with (ITIL/ITSM)to join … Known Errors database Partake in Post Incident reports for all Major Incidents to senior IT leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead Problem Management investigations with technical subject matter … problems and eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or ServiceDesk Experience Experience in Problem Coordination advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication more »
organisation based in Devon is looking for an IT Support Analyst. This is a great opportunity for someone with previous 1st Line/IT ServiceDesk support experience to join a supportive team and build a career in IT. Day to day duties will include: - Helpdesk and desktop … support for internal users - Providing a high level of customer service and taking IT issues through to resolution - Supporting technologies including Office 365, Windows OS, remote desktop services, basic networking and Windows Server - PC/Laptop troubleshooting To be considered suitable for this role you will need to have … some previous IT support experience (IT Coordinator, Helpdesk Analyst, ServiceDeskAnalyst etc.) as well as the below: - Access to a car as very occasional support at other local offices may be required - A personable nature with good problem solving skills - Strong customer service skills more »
ServiceDeskAnalyst SearchDATA Group have partnered with a law firm that lives and breathes innovation. From the moment they were founded they began making waves in the industry and have continued to do so ever since. Operating out of Liverpool, they intend to grow their office … that could be made to the quality of service. Logging issues on the system. What are the requirements? Required: 1+ Year of experience in servicedesk support roles Understanding of O365 Experience in Microsoft Exchange Able to work effectively under pressure Capable of working within a team Desired more »
Senior ServiceDesk Engineer Opportunity for a Senior ServiceDesk Engineer to join an exciting growing Managed Service Provider in North Shields. Salary between £26,000-£32,000 depending on experience plus benefits. Apply online or contact Nathan Finlay via Nathan.finlay@searchability.com/07719051887 Who … we are: We are an industry leading service provider going through a period of growth. We manage a nation wide client base and we pride ourselves on providing the highest level of service to our clients. Within this growth phase we’re looking for an individual with shared … annual leave plus bank holidays and your birthday off! bi-annual bonus scheme. medical care. Competitive salary. What will you be doing? The Senior ServiceDesk Engineer will be joining a team adding the value of their technical skills supporting complex queries. You will help others around you more »
Out of Hours ServiceDeskAnalyst - 1st line Support Applicants must live no more than 50 mins drive from Peterborough Looking for experienced Call Centre/ServiceDesk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT servicedesk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off. Hourly pay - £16.30 3 month contract - extensions - could go perm in the future Ideal Technology/experience: Ivanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA … is captured whilst logging the incident. • Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. • Proactively keeping Customers informed on incident or request status and progress. • Escalate incidents where a first time fix is not possible to more »
Token House 11-12, Tokenhouse Yard, London, England
MAPLE TECHNOLOGY LIMITED
Estio Training have an exciting new opportunity for a level 3 ServiceDeskAnalyst Apprentice with Maple Technology, an IT Service Provider, based in Moorgate, London. In this role you will be responding to telephone and email requests from clients and completing remote system fixes and … and maintenance. 1st line support – take and action support calls/emails using the helpdesk. Coordinating with reporter/end-user, the wider IT ServiceDesk team, IT Engineering and third-party entities if required. Developing core troubleshooting skills across a range of technology. Training Estio apprenticeship training … and Maths GCSE or equivalent, grade A*-C/9-4 or equivalent (Essential) About the Employer MAPLE TECHNOLOGY LIMITED Maple is an IT service provider in London with a client base of companies in the financial services sector. We pride ourselves on delivering the best possible services to more »
WA5, Winwick, Warrington, Cheshire, United Kingdom
Svella Asset Services
R ole Overview As a ServiceDeskAnalyst, you will play a critical role in supporting staff within the business in their use of their IT equipment. You will work within the IT team to support Hardware, Software, and key systems including troubleshooting issues and deploying new … and configuring new laptops, desktops, mobiles & tablets, including software installation Providing the first point of contact for staff and dealing with issues whist managing servicedesk workload Escalating issues to 2nd line where necessary Utilising support tools including ITSM and endpoint management software such as Manage Engine, ServiceDesk … Excellent communication that shows compassion and empathy Ability to explain technical issues in a non-technical way Commitment to the provision of excellent customer service Experience in a fast paced and multi-site business Self-starter who can prioritise a varied workload and demonstrate good time management Company Benefits more »
IT Support Analyst/1st Line Support Analyst A fantastic opportunity has arisen for an IT Support Analyst/1st Line Support Analyst to join our Manchester based housing firm on a permanent basis. IT Support Analyst/1st Line Support Analyst Key Responsibilities … reported via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the ServiceDesk ticket queues IT Support Analyst/1st Line Support Analyst Attributes/Skills: • Good troubleshooting and analytical skills • Knowledge of Windows 10, Intune and Microsoft Office 365 • Understanding of PC Hardware and operating systems • Awareness of using Active Directory • Experience of logging tickets in ITSM call logging software IT Support Analyst/ more »
ServiceDeskAnalyst (French Speaking) Job Description Experience: Minimum 2 to 3 years of experience in handling calls/emails in in a international help desk is must. Good understanding and hands-on experience of Incident Management process/prioritization and categorization of incidents is important. … Skills Required: Excellent Communication skills in English and French (spoken and written). Handling the voice calls. ITIL process on Incident Management and Service Request fulfilment. Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. Monitor the Incident Management queue … Assigning/Reassigning and follow up of tickets as per standard procedure. Experience in executing the service request raised in the ticketing tool as per the SOPs provided to the team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email more »