Manchester Area, United Kingdom Hybrid / WFH Options
Levick Stanley
ServiceDeskAnalyst Permanent £26,000 Manchester (Office based with one day a week working from home) An exciting opportunity has arisen for a ServiceDeskAnalyst to join one of the UK's largest housing organisations! Working as part of a dynamic team … the ServiceDeskAnalyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple channels, troubleshoot IT problems, analyse system performance, and maintain detailed … ServiceDesk records. Key Experience Required: Previous ServiceDesk/Help Desk Experience Hands on knowledge/experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Experience of using ITSM tools such as Cherwell more »
ServiceDeskAnalyst Our client based in South Manchester is currently looking for a ServiceDesk Analyst. The ServiceDeskAnalyst will provide day-to-day support for the ServiceDesk team. Responsibilities: Coordinate and support all the administrative duties … as directed by the Head of Implementations and ServiceDesk on a day-to-day basis. Assist with coordination & monitoring of team training & development plan. Analysis of Support tickets to identify both internal/external training requirements. Skills and experience: Good data processing skills Drive and determination Motivation … more Private medical How to Apply if You’re Interested in this Job: If this sounds like your perfect role, click Apply without delay! ServiceDeskAnalystmore »
Liverpool, Merseyside, United Kingdom Hybrid / WFH Options
Antony James Recruitment Ltd
ServiceDeskAnalyst - Liverpool Are you a skilled ServiceDeskAnalyst looking to work for an international law firm? They successfully achieved the Legal Technology Team of the Year award, acknowledged for their innovation! They have 300+ partners worldwide, supporting 750+ users, and cover … including tailored benefits! Law firm or professional services experience is an advantage . What does the role entail? As the ServiceDeskAnalyst, you will join the IT Services Team and will report to the IT ServiceDesk Supervisor. Key responsibilities: First point of contact … that issues are quickly and professionally resolved. Monitoring open calls, ensuring resolutions and appropriate updates are carried out. Suggest and develop ideas for improving service quality and customer satisfaction. What skills will you have? The ideal candidate will meet these requirements: 1-3 years' experience working as a Servicemore »
Junior/Trainee Help Desk First Line Technical Support Analyst/ServiceDesk Engineer IS THIS YOU? Do you have great customer service and communication skills? Do you have an interest in technology and want to develop a career in IT? If you can answer … ensure all gaps in your CV are accounted for. JOB OVERVIEW We have a fantastic new job opportunity for a Junior/Trainee Help Desk First Line Technical Support Analyst/ServiceDesk Engineer who has an interest in developing an IT career with excellent customer … service and communication skills. The ServiceDesk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK. Once trained, working as the Junior/Trainee Help Desk First Line Technical Support Analyst/Servicemore »
1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT ServiceDesk, ensuring quality and performance standards … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To … ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally more »
Location: Manchester ServiceDeskAnalyst (6 month FTC) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones … Security and Risk Mitigation business… https://www.nccgroup.com/uk/Role Purpose Working as part of the internal IT department, in the ServiceDesk Team, you will provide 1st and 2nd line IT support in accordance with best practice to ensure accurate recording of all reported … incidents, changes and service requests that affect IT infrastructure and networks, resulting in timely and cost-effective resolutions within specified service level agreements. You will also provide an appropriate, but high level of customer service in carrying out employee administration tasks globally. Key Accountabilities Employee Administration To more »
Bolton, Greater Manchester, North West, United Kingdom
K3 Capital Group Plc
The IT ServiceDeskAnalyst (ITSDA) will play a crucial role in providing technical assistance and support to end-users, ensuring smooth and efficient operation of their computer systems and applications. You will be responsible for diagnosing and resolving hardware and software issues, servicing IT requests and … ensuring IT processes and polices are adhered to and escalating more complex problems when necessary whilst delivering exceptional customer service to our internal users. You will aim to provide excellent customer service, solving technical challenges, and contributing to a collaborative IT team. Key Responsibilities include: Technical Support - Provide … network-related issues. Guide users through step-by-step solutions in a clear and concise manner. Incident Management - Log and track incidents in the servicedesk ticketing system. Prioritise and escalate incidents based on urgency and impact. Ensure timely resolution of issues and adherence to service level more »
Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: ServiceDeskAnalyst Located: Warrington- Birchwood Package: Up to £24,000, plus bonus and additional benefits Shift Pattern: 37.5 hours per week between 7:00am … To provide a single point of contact for Ricoh’s IT Services Customers providing first line diagnosis, resolution and functional escalation of incidents and service requests on the RICOH ServiceDesk based in Birchwood. Provide first line logging, diagnosis and resolution of incidents and service requests … that enter the servicedesk via phone call, email or self-service portal to ensure a high level of customer service is delivered Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a more »
WA5, Winwick, Warrington, Cheshire, United Kingdom
Svella Asset Services
R ole Overview As a ServiceDeskAnalyst, you will play a critical role in supporting staff within the business in their use of their IT equipment. You will work within the IT team to support Hardware, Software, and key systems including troubleshooting issues and deploying new … and configuring new laptops, desktops, mobiles & tablets, including software installation Providing the first point of contact for staff and dealing with issues whist managing servicedesk workload Escalating issues to 2nd line where necessary Utilising support tools including ITSM and endpoint management software such as Manage Engine, ServiceDesk … Excellent communication that shows compassion and empathy Ability to explain technical issues in a non-technical way Commitment to the provision of excellent customer service Experience in a fast paced and multi-site business Self-starter who can prioritise a varied workload and demonstrate good time management Company Benefits more »
The primary role of a 24x7 ServiceDeskAnalyst is to work as part of a team toprovide support to our customer base on a 24/7/365 basis, focusing on inbound activitiessuch as taking customer phone calls and managing our mailbox the team isthe … first port of call for all technical issues that are customers require support for. You will ensurewe offer outstanding responsiveness combined with excellentcustomer service that exceeds the Service Level Agreements. Please see attached JD for full description more »
Alderley Edge, Cheshire, North West, United Kingdom
Senitor Associates Limited
An established client of ours in the professional services sector are looking for a ServiceDeskAnalyst to join their team in Alderley Edge, on a permanent basis. Reporting to the Systems Manager, the successful candidate will provide 1st line support to end-users, support the ERP more »