6 Permanent Service Desk Analyst Jobs in Scotland

Job Title: Service Desk Analyst Location: Edinburgh Salary: £24,000 - £28,000 Key Skills: MSP Background, O365, Azure, IOS, Microsoft, Teams As a leading IT solutions provider, our client prides themselves on fostering a culture of innovation, collaboration, and excellence. You'll find yourself surrounded by a … where your skills are valued, your ideas are heard, and your potential is limitless. The Role: So, what will you be doing as a Service Desk Analyst ? Respond promptly and effectively to incoming technical support tickets from clients. Perform in-depth troubleshooting and analysis of technical issues … up-to-date on emerging technologies and industry best practices to enhance technical knowledge and skills. What are we looking for in our next Service Desk Analyst ? MSP Experience is highly desirable Office 365 On Premises infrastructure Azure infrastructure Desktop support Spam filtering Teams Telephony Microsoft Intune more »

IT Service Desk Analyst Edinburgh (Office) £27,500-£30,000 + Training + Pension + Life Assurance An excellent opportunity to join an established firm and play a pivotal role at the forefront of their growing IT Department, who are looking for an IT Service Desk Analyst to support of the business's growing technology requirements across 1st and 2nd Line of support. The company offers great internal and external training opportunities, a positive working culture with a focus on employee well-being, in a technically varied position. This company is a highly reputable … Department. You will oversee a varied range of tasks, such as support and maintenance of the existing infrastructure, troubleshooting and consistently provide great customer service in alignment with business requirements. Due to the nature of this position, the role is office-based 5 days a week in Edinburgh. The more »

The technical team play a massive part in their success and is highly valued within the company, they're looking to hire an IT Service Desk Analyst in their Edinburgh office. IT Service Desk Analyst Edinburgh - Onsite £25,000 - £30,000 Main Duties: Supporting … the Service Desk team in a 1st/2nd Line Capacity Hands-on technical support Supporting company-wide projects Key Skills: Active Directory Windows Server Office 365 iOS Devices VOIP Two Factor Authentication Company Benefits: 26 Days paid annual leave + Bank holidays Bonus Schemes Cycle to work more »

Excellent opportunity for an IT Service Desk Analyst to join a prestigious Edinburgh organisation. You will have commercial experience providing both 1st and 2nd line support for a wide range of areas and technologies including PCs, printers, applications, and systems. Responsibilities: Log, prioritise, and track Service Desk calls Investigate, troubleshoot, and resolve calls Provide updates to users on the progress of calls Set up and management of various user accounts Review and release quarantined emails Support of remote homeworker installations Creating and maintaining Service Desk documentation Support of the following Tech: Dell … Windows 11 OS Microsoft Office 365 Two Factor authentication administration IOS mobile devices iManage Work10 document management software Experience required: Commercial IT Support/Service Desk experience, ideally within a Professional Services sector Broad knowledge of IT, in particular, Microsoft OS and applications. Also good knowledge of all more »

Job Title: Service Desk Analyst Location: Glasgow (on-site once every 6wks max) Salary: Up to 30k DOE We are currently looking for a Service Desk Analyst to join a growing team in the Edinburgh area, however, this is on an almost remote model … IT teams for resolution. Assist with the installation, configuration, and maintenance of hardware and software. Ensure all support activities are carried out within agreed service levels. Proactively identify and address potential problems to minimise downtime and disruption. Collaborate with other IT teams to improve processes and enhance the overall … service delivery. Qualifications: Previous experience in a similar role, preferably in a customer service-oriented environment. Strong knowledge of IT systems, including hardware, software, and networking. Familiarity with industry-standard security standards and legislation such as ISO27001, ISO22301, and PCI Security Standards. Excellent problem-solving skills and attention more »

Do you have a passion for technology, great customer service skills and love providing a first class experience for the customer?Are you looking to embark ortake the next step in a career in IT? Then this could be just what youre looking for - were recruiting for an enthusiastic … Service Desk Analystfor a leading Dundee healthcare tech company, with training and career progressionprovided. After the initial 2-3 weeks training in the Dundee office, this will become a hybrid role where you work 2 days in the office and the rest from home. Could this be your … ofthe UKs largest developers of Primary Caresoftware solutions, priding themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Youll be joining a technical service desk teamproviding IT hardware & software support to Primary care settings more »