apple products. The role provides excellent career development and also involves various project work. This would be a great opportunity for a helpdesk/servicedesk/1st line support person to get more exposure to desktop/face to face support and provides genuine career progression. Please more »
Exeter, England, United Kingdom Hybrid / WFH Options
Modern Networks Ltd
vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing: Our ServiceDesk Analysts are part of a skilled team that work closely … into management, get out into the field or move into more technical roles we want to help you get there. We've got former ServiceDesk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams! You put the customer first. We need people that … bank holidays Active workplace committees (Social/Wellness) Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at recruitment@modern-networks more »
Weston-Super-Mare, Somerset, South West, United Kingdom
Randstad Tech IT
ServiceDeskAnalyst Permanent Role Pay: £28,000 Location: Worle, Weston Super Mare A leading global client is seeking a ServiceDeskAnalyst for a permanent position. You'll tackle 1st and 2nd line support issues while also managing troubleshooting tasks The Following requirements … Microsoft Azure ITIL Diagnosing and resolving issues at the first point of contact where possible. Permanent Role Pay: £28,000 If you are a ServiceDeskAnalyst looking for a Permanent role then I want to hear from you. Please send your CV to or apply directly more »
Weston-Super-Mare, Somerset, South West, United Kingdom
Matchtech
We are looking for a candidate to join the ServiceDesk team within the IT Support department of our client. Permanent, full-time position based from offices in Weston-Super-Mare The team is pivotal in supporting technology projects and services delivered to clients. The key to this … ownership of faults and provide timely updates to both internal and external customers, ensuring faults are given the correct level of priority and meeting service level agreements. Monitoring systems and raising tickets proactively, as well as creating reports. The role is shift-based, covering 8am until 6pm Mon to more »
Exeter, England, United Kingdom Hybrid / WFH Options
CA Tech Talent
Up to £30k DOE | Hybrid Working | Great Benefits and Work-life Balance A privately owned, growing technology company are looking for a Service Delivery Analyst to join their team based in Exeter. This is a full-time permanent position offering hybrid working; with a minimum of 2 days … week in the office. With working hours of 37.5 hours per week, Monday to Friday covering 8 am- 6 pm (Rota). As a Service Delivery Analyst , you will be required to conduct site visits mainly in Devon and on occasion, you will need to travel further afield … i.e. Cornwall, Somerset, and Bristol areas. A driving licence and your own vehicle with business insurance are essential. Service Delivery Analyst Responsibilities: Being the first point of contact for customers contacting the ServiceDesk, taking ownership of the enquiry from start to finish Dealing with a more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Consulting
IT Support/ServiceDeskAnalyst x 3 (ITIL/ITSM) - Hybrid - Swindon - Progression - FinTech - New! Salary: £36,000 + Excellent Package A leading organization in the FinTech Space requires a number of IT Support/ServiceDesk Analysts with (ITIL/ITSM)to join … Known Errors database Partake in Post Incident reports for all Major Incidents to senior IT leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead Problem Management investigations with technical subject matter … problems and eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or ServiceDesk Experience Experience in Problem Coordination advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication more »
organisation based in Devon is looking for an IT Support Analyst. This is a great opportunity for someone with previous 1st Line/IT ServiceDesk support experience to join a supportive team and build a career in IT. Day to day duties will include: - Helpdesk and desktop … support for internal users - Providing a high level of customer service and taking IT issues through to resolution - Supporting technologies including Office 365, Windows OS, remote desktop services, basic networking and Windows Server - PC/Laptop troubleshooting To be considered suitable for this role you will need to have … some previous IT support experience (IT Coordinator, Helpdesk Analyst, ServiceDeskAnalyst etc.) as well as the below: - Access to a car as very occasional support at other local offices may be required - A personable nature with good problem solving skills - Strong customer service skills more »
IT ServiceDeskAnalyst - 2nd line IT ServiceDeskAnalyst required to join a growing telecommunication solutions provider based in Bristol with multiple offices across the UK. As an IT ServiceDeskAnalyst, you will be responsible for the day-to … 3+ years technical support experience Windows Desktop environments and Active Directory Strong Microsoft product knowledge Networking knowledge: LAN, VPN, TCP/IP Strong customer service skills This will be an office-based role located in Bristol. Due to the company's location, own transport will be required. If you more »