1 to 25 of 97 Service Desk Analyst Jobs

Service Desk Analyst Location: On-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex … guide the way we do business. https://www.leidos.com/company/global/uk-europe Leidos Innovations UK Ltd is seeking a Service Desk Analyst to join the service operations team to support systems within the Defence Intelligence. This role offers a highly skilled … and motivated person an exciting opportunity to join the Defence Intelligence Service Operations Team during a time of major change and technology advancements. Are you ready for your next challenge? We are looking for a highly capable service desk analyst to assess and optimise the performance more »

2nd line Support Engineer Microsoft Stack/Azure Circa £30k Bristol/Portishead – Hybrid We are representing a managed service provider specialising in Microsoft technologies. They are looking for a 2nd line Support Engineer to support their customers. As 2nd line support you will be handling escalations from the more »

Service Desk Analyst TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analyst on a permanent … basis in Doncaster . As a Service Desk Analyst you will be responsible for providing technical support to our clients, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. Please note; although we offer hybrid/flexible working - you will be required to come … an extended day; the working hours will be 05:30 – 14:00 and 08:30 – 17:00 in weekly rotation. Key Responsibilities of a Service Desk Analyst; Serve as the first point of contact for clients seeking technical assistance via phone, email, or ticketing system. Triage, diagnose more »

Junior Service Desk Analyst – Up to £260 P/D Inside IR35 – London (Hybrid) This is an initial 6 month rolling contract with the possibility of turning into a permanent position. This is with a well-regarded Asset Manager based in London. The role is an Inside … IR35 position, offering up to £260 per day. You will be joining the well-established service desk team, offering predominantly 1st line support and supporting BAU operations. You will be the first port of call for all user issues & escalating tickets to 2nd/3rd line support. This … is a junior position & you will be in the early stages of your career, with that in mind, you will need: Years’ Service Desk Experience (1st Line) within the Financial Industry – Preferably Buy-Side/Investment Management to Citrix to Active Directory Supporting VIP Users The company implements more »

as laptops and PC installs, network installation, Microsoft 365 solutions and 1st and 2nd line support services. The ideal candidate will have excellent customer service skills to communicate in person and remotely, analytical skills, technical skills and problem solving skills. This role will be partially onsite at customer premises. more »

We are looking to hire a Service Desk/Support Analyst for a well-established Information Technology Services and Solutions company. the company develops applications for the banking industry and then migrating to a full IT services organisation. As a Service Desk/Support Analyst … for IT-related queries from our client. About You To join us, you will need the following: Previous experience providing IT support. Exemplary customer service and problem-solving skills Experience in administering and supporting the latest Microsoft technologies. Troubleshooting skills with Microsoft Office issues (2003 and onwards) The ability … support all versions of Windows desktops. Knowledge of Active Directory, M365, Azure AD Knowledge of ITIL Specifically, you will: Provide efficient and effective customer service to end-users and other stakeholders. Act as the first point of contact for technical service requests. Log and maintain chronological details throughout more »

Minimum 2 to 3 years of experience in handling calls Excellent Communication skills in English and French ITIL process on Incident Management and Service Request fulfilment Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues more »

Service Desk Analyst We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line Service Desk Analyst to join our IT team. First Line … email alexandra.williams@klickstarters.com WHAT YOU WILL BE DOING? We are a leading manufacturing company based in Derby looking to recruit a First Line IT Service Desk Analyst to provide users support promptly via phone, email and chat, resolving technical issues accurately in the ticketing system, Diagnose and … troubleshoot hardware, software and network related issues, provide guidance, work with the IT team to share knowledge. The ideal candidate will have excellent customer service skills and telephone manner and a keen interest in IT/Technology, with a focus on delivering a top rate service to our more »

We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team members to carry … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event … instructions to resolve incidents, problems and events. Provide updates and reports on active incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. more »

About The Role We are looking for an energetic, self-motivated and organised individual to join a small but focussed central team that are establishing a modern, mature and scalable internal IT function based on a SaaS/PaaS cloud more »

Service Desk Analyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system more »

Job Title: Helpdesk Analyst Location: Livingston, 2 days in the office Contract Inside IR35 Italian Speaker Summary: The main function of a Technical Service Desk Analyst is to provide technical assistance to computer system users. A typical technical service desk analyst is responsible … assistance and support Qualifications: Associate's degree in computer related field or equivalent training required Verbal and written communication skills, problem solving skills, customer service and interpersonal skills Basic ability to work independently and manage one's time Knowledge of computer software, such as configuration management software, desktop communications more »

Willmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team on a 12 month fixed term contract basis. The Service Desk Analyst will be responsible for providing first class customer service and support to … Willmott Dixon? Our talented IT team have worked tirelessly throughout the last few years to provide the business with a best in class IT service that has kept the business running in the face of the challenges that have been thrown at us. They are a great team to … working with customers to provide timely solutions to their technical issues. With this in mind, we are looking for people that have exceptional customer service skills with a desire to help people and to provide a solution to their problem. You will ideally be a fast learner with an more »

Service Desk Analyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system more »

Service Desk Analyst Location : RSPB UKHQ - The Lodge Salary : £29,200.00 - £31,347.00 Per Annum Benefits : Standard This is a Permanent role for 37.5 hours per week. This role is a hybrid role , which will based at our UKHQ in Sandy, Bedfordshire a maximum of 2 days … per week - therefore the successful candidate will need to live within commuting distance of SG19 2DL. As a Service Desk Analyst within the Technology Customer Services team you will be responsible for providing first line support for all RSPB staff and volunteers in the day to day … insight and experience will play a big part in our ability to improve our technology maturity and skill levels across the organisation. As a Service Desk Analyst within the Technology Customer Services team you will be responsible for providing first line support for all RSPB staff and more »

Service Desk Analyst Reference : APR20249233 Location : RSPB UKHQ - The Lodge Salary : £29,200.00 - £31,347.00 Per Annum Benefits : Standard This is a Permanent role for 37.5 hours per week. This role is a hybrid role , which will based at our UKHQ in Sandy, Bedfordshire a maximum of … days per week - therefore the successful candidate will need to live within commuting distance of SG19 2DL. As a Service Desk Analyst within the Technology Customer Services team you will be responsible for providing first line support for all RSPB staff and volunteers in the day to … insight and experience will play a big part in our ability to improve our technology maturity and skill levels across the organisation. As a Service Desk Analyst within the Technology Customer Services team you will be responsible for providing first line support for all RSPB staff and more »

Our client is seeking a Third Line Service Desk Analyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week. As Third Line Service Desk Analyst, you … helpdesk, and the maintenance and support of hardware and software for: · 150 PCs and laptops many not office based. · Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. · Support other service users across a range of mobile devices including Chromebooks … and phones Key aspects of the Role: · Provide primarily second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. · Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of more »

IT Service Desk Analyst x 2 Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract 2 IT Service Desk Analysts are required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client … is looking for individuals who have experience of working within an IT Service Desk for the role of 1st Line Support/Windows/Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as … part of the service desk function. Main responsibilities of the role include: Receipt and recording of all calls to the Service Desk/Monitoring and update of calls and contacting users to inform them of call status/First line problem solution, advice and guidance/ more »

Job summary An exciting opportunity has arisen at Kettering General Hospital NHS Foundation Trust for a Service Desk Analyst. The primary purpose of the role is to provide First Line support services for ICT users and systems throughout the Trust and its peripheral sites. The post holder will … be an integral team member of the ICT Service Desk Support Team who provide a customer sensitive and responsive support, fault resolution, advice and technical support services, which ensures the maximum availability, performance and utilisation of information systems for the Trust directorates customers/clients. The post holder … solving and ensuring agreed procedures and standards are met. Main duties of the job To provide a call logging and 1st Line incident resolution service and a local service to customers installing, supporting, and developing the use of Digital facilities throughout the Trust. Provision of a 1st Line more »

We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing … in Computer Science, Information Technology, or related field (or equivalent work experience). Proven experience in a technical support role, preferably in a help desk or service desk environment. Strong knowledge of Windows and/or macOS operating systems. Familiarity with Microsoft Office Suite, Active Directory, and … environment. Exciting projects and the chance to work with cutting-edge technologies. If you are enthusiastic about technology and passionate about providing excellent customer service, we want to hear from you more »

Job summary We are offering an exciting opportunity for 2 experienced Senior Service Desk Analyst to work within ELFT's Helpdesk team. The post holder will be expected to provide an excellent level of customer care. It is essential that applicants are self-motivated and have a … the role and have the necessary experience and skills, then we would like to hear from you. Main duties of the job The Senior Service Desk Analyst is a key role within the team. The role is responsible for assisting in the management and delivery of operational … services to the Trust, ensuring the administration function is delivered in accordance with Service Level Agreements whilst maintaining high levels of system availability and customer satisfaction. The role utilises technical expertise to provide first and second line support for IT service desk, ensuring that requests from users more »

Service Desk Analyst Circa £30k - £35k Fully Remote We are representing a managed service provider specialising in Microsoft technologies. They are looking for a Service Desk Analyst to help provide 2nd line technical support to their customers. The role will join the … working both Day Shifts and Night Shifts. This will operate on 4 days on 4 days off pattern. As an 24/7 Support Analyst you will perform remote support to customers through a ticketing system, resolving incidents and service requests quickly and efficiently. You shall gain exposure more »

Job summary An exciting opportunity has arisen at Kettering General Hospital NHS Foundation Trust for a Service Desk Analyst.The primary purpose of the role is to provide First Line support services for ICT users and systems throughout the Trust and its peripheral sites. The post holder will be … an integral team member of the ICT Service Desk Support Team who provide a customer sensitive and responsive support, fault resolution, advice and technical support services, which ensures the maximum availability, performance and utilisation of information systems for the Trust directorates customers/clients.The post holder will be … solving and ensuring agreed procedures and standards are met. Main duties of the job To provide a call logging and 1st Line incident resolution service and a local service to customers installing, supporting, and developing the use of Digital facilities throughout the Trust. Provision of a 1st Line more »

Out of Hours Service Desk Analyst - 1st line Support Applicants must live no more than 50 mins drive from Peterborough Looking for experienced Call Centre/Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off. Hourly pay - £16.30 3 month contract - extensions - could go perm in the future Ideal Technology/experience: Ivanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA … is captured whilst logging the incident. • Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. • Proactively keeping Customers informed on incident or request status and progress. • Escalate incidents where a first time fix is not possible to more »

Exciting Opportunity: License service desk Analyst- Stevenage Are you passionate about technology and looking for an opportunity to step into the world of software license management? We're on the hunt for a dedicated Support Technician to join our team, focusing on Software License Management activities for more »