1 to 25 of 62 Permanent Service Desk Engineer Jobs

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent role. Reports to: Service Desk Manager Salary: £40k - £50k Overview This position will provide technical support to our clients customers within a service desk environment mainly managed … and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs. Drive service improvement within the service desk to improve first time fix resolution times. Communicate clearly, effectively and in a timely manner with all … customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Support with the delivery of projects where applicable. Continue to develop technical knowledge and skillset through formal training, informal training and hands on more »

Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working more »

Role: 2nd Line Support Engineer Location: Preston, Lancashire Salary: Up to £32,000 Industry: Logistic/Operations Overview: I am partnered with a national logistics firm in Preston who are in need of a second line engineer to join their busy service desk team. This isn … t a general service desk, their team are extremely hands on and deal with BAU, infrastructure and projects! Key Responsibilities & Technical Stack * Provide high level technical support to users via phone, email, and in person. * Install, configure, and maintain operating systems and software applications. * Collaborate with other IT … networking including routers and switches - Draytek & Cisco * Server upgrades, installs and decommissioning * Citrix - other virtualisation beneficial - VMWare and Hyper-V * Excellent communication and customer service skills. Benefits: * Competitive salary up to £32,000 per annum. * 2 x year discretionary bonus (5%) * 25 days holiday plus your birthday off * Share more »

opportunity for career growth with a well-established office in Tewkesbury. Were looking for a talented individual to join the team as an IT Service Desk Engineer. If youve got experience in a similar role and youre eager to take your career to the next level, then wed … is a full-time permanent position with a salary of up to 32k per year. Heres what youll need: Previous experience working on a service desk, both in person and remotely. Knowledge of Windows 10, Microsoft Office (Word, Excel, Outlook), Active Directory, and Group Policy. Experience setting up … computer hardware, software, networks, and printers. What youll be doing: Providing support and troubleshooting for applications, IT equipment, and networks. Responding promptly to service issues and requests and escalating when needed. Monitoring critical systems and acting as required. Managing the Joiners/Movers/Leavers process. Deploying and configuring more »

We are working with a Technical Managed Service Provider, who are on the lookout for multiple Service Desk Engineers to joint their team. The company encourages progression within and create a personal roadmap upon joining to ensure it's clear what you need to do to progress. … ONLY apply if you can commute to Portishead on a regular basis Alongside a salary up to £38,000. Your role will involve, The Service Desk Engineer's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving … escalated end-user help requests within established SLAs and supporting Level Service Desk Technicians with training, guidance and escalations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop more »

exclusive arrangement. As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SMEs and large Corporations with a client list that is looking to … continue to grow around 20% year on year. As a result of continued expansion, my client has immediate requirements for a 1 st line service desk engineer to work on key customer account queries covering the Cambridgeshire and the surrounding area. Ideal Candidate The successful candidate will … come from a similar fast paced environment ideally managed services with at least 6 months commercial experience in a similar technical support or service desk role. As a 1 st line engineer, you will be a highly motivated with a good understanding of O365 and Active Directory more »

Job DescriptionService Desk Engineer - £28 – 31K – Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to … on a significant programme of IT improvements for the business..Key Responsibilities:technical support and resolution for all incidents reported across the group.all incidents and service requests are resolved within the timescales defined in the SLA.service desk communications and notifications for service outages to IT users, liaising with … experience of Windows Server 2008 upwards, Exchange 13/Office365, Active Directory, VMWare/Hyper-V, Laptop/desktop installation.to alerts notified to the Service Desk from monitoring tools, ensuring these are assigned to and resolved by the correct support teams or vendors.any issues or concerns within the more »

Job DescriptionSenior Service Desk Engineer - LondonContract - Initial 6 monthsOn SiteOne of the largest global broking firms in London is hiring a Team Leader for the Service Desk supporting staff globally both face to face and remotely. You will primarily be working from the London office … and mentoring through leading by example. This is a second/third line position where you will be expected to bridge the gap between service desk and infrastructure. As a senior member of the team, you will maintain the team rota, report and maintain KPIs for service desk, enhance and develop policies, procedures and documentation.We are looking for indepth experience in Server Administration, Microsoft, Citirix, Azure Active Directory, Teams, Anti-Virus/Bitlocker encryption and ideally ITIL Foundation. This is a very fast paced company and a busy, professional service desk environment where more »

Job DescriptionService desk engineer (1st/2nd line)I am recruiting on behalf of my professional services client who is looking for an service desk engineer (1st/2nd line) this will suit someone who has good technical skills coupled with good communication skills, the … networking issues such as TCP/IP, LAN/WAN etcHelp with setup and configuration of new equipment.Creating, updating, maintaining documentation related to the service desk and support functions.Any experience within legal, financial services or a similar fast paced environment would be usefulOpen to some travel and supporting more »

trade floor and remote support.Rate: £200 per day (inside IR35). Duration: 6 months. Location: Liverpool Street (1-2 days WFH).Your role as Service Desk EngineerProviding first single point of contact for all IT Incidents & Requests.Taking ownership of Incidents and Requests, ensuring they are logged and tracked … the wider Infrastructure & Application Support teams.Creating support documentation and maintaining internal knowledgebase.Providing support to the administration of new starters, internal transfers and leavers.Requirements as Service Desk EngineerAt least 2 years experience working within a technical support role.Preferable VIP support experience or working on a busy trading floor.Basic understanding … of Service Desk tools.Detail orientated.Excellent communication skills, especially initial point of contact and managing user expectations.Logical thought process and problem-solving skills.Familiarity with ITIL best practices.Sound interesting? Please apply to discuss in further depth. more »

Job Description1st Line Support Engineer Company Overview83zero is working with a leading IT consultancy that partners with global organisations to deliver IT operations along with business advancements through the adoption of new and innovative technologies.Our client partners with several international private businesses in shipping, real estate, energy, banking, and … on-site in Marble Arch)Private medicalCompany bonusOpportunities for professional growth and developmentLife AssuranceCycle to work scheme An intro to the 1st Line Support Engineer role…You will be playing a crucial role in supporting the BAU IT for clients across the group.This role is vital in supporting the … Service Delivery function in anticipating and mitigating issues users face which may impact service ability.Every day is different with opportunities to grow. You will be working with a mixture of legacy and new technologies, across different industries, to solve problems that make a difference. If you have a more »

Service Desk Engineer Do you want to work for a world class sports team as they embark on a very exciting journey? A brand new and exciting role has arisen for a Service Desk Engineer to join a globally recognised sports team from their … United Kingdom hub based from Milton Keynes. As the Service Desk Engineer you will be helping to support and grow out their Technology hub as they enter a very exciting period of transformation. You will be expected to have 3-4 years’ experience of Windows Server, Office … and CISCO. This is a brilliant opportunity for a Service Desk Engineer to learn a wide range of new skills and technologies that are only specific to the field that this sports team are part of. As the Service Desk Engineer, you will help more »

and remote support. Rate: £200 per day (inside IR35). Duration: 6 months. Location: Liverpool Street (1-2 days WFH). Your role as Service Desk Engineer Providing first single point of contact for all IT Incidents & Requests. Taking ownership of Incidents and Requests, ensuring they are … Application Support teams. Creating support documentation and maintaining internal knowledgebase. Providing support to the administration of new starters, internal transfers and leavers. Requirements as Service Desk Engineer At least 2 years experience working within a technical support role. Preferable VIP support experience or working on a busy … trading floor. Basic understanding of Service Desk tools. Detail orientated. Excellent communication skills, especially initial point of contact and managing user expectations. Logical thought process and problem-solving skills. Familiarity with ITIL best practices. Sound interesting? Please apply to discuss in further depth. more »

Overview of the role We are recruiting an experienced 3 rd Line IT Engineer to join our busy Service Desk. We currently have a team of four knowledgeable engineers who all support each other to get the best resolution for our customers. We are looking for someone who … wants to come join an outgoing service desk and help support the more junior engineers. We fully support our colleagues with training and progression plans and opportunities, ensuring you have the tools you need to progress your career. There is an on-call expectation with this role of … teams tailor our services to suit every client’s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities of more »

As a Service Desk Engineer you will take end to end ownership for incidents and ensure our employees have sufficient equipment and resources to perform their roles. We are a technical Service Desk and our goal is to ensure that our employees have sufficient equipment … broad set of technical skills who are ready to tackle some of technology’s greatest challenges. Preferred skills and experience Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Commercial experience … working in a service management function. Main Responsibilities Ensuring that phone calls and emails are dealt with promptly to provide the best possible service to the business. Logging all tickets for incidents or requests that are reported. Ensuring that first line incidents are resolved quickly and efficiently. Ensuring more »

supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you more »

Helpdesk/Service Desk Engineer - Up to £30k DOE Are you an experienced IT Support/Helpdesk Engineer looking for your next position? Our client, a top-tier IT Managed Services provider, is seeking an experienced Service Desk Engineer to join their team. … for a maximum of 5 bonus days. ** Quarterly company bonus scheme with a breakeven bonus, and a higher target bonus. Job Title: Helpdesk/Service Desk Engineer Salary: GBP 28,000 - 30,000 DOE Location: Office Based in Lancing (Mon-Fri 8:30am-5:30pm), hybrid capabilities more »

3rd Line Service Desk Engineer Location: Gloucester Pay Range/details: up to £42,000 doe Contract Type: Permanent Our client is looking for a 3rd line service desk engineer to be responsible for providing all levels of technical support to remote and onsite … customers. The role is responsible for achieving and maintaining excellent working relationships with customers and providing a high level of service and support. Key Responsibilities – 3rd Line Service Desk Engineer Providing support and coaching to 1st, 2nd & 3rd line engineers acting as an escalation resolution point … the Technology Management team with managing the support team and departmental responsibilities and covering for them as and when required Qualifications & Requirements – 3rd Line Service Desk Engineer Experience of working in a Managed Service Provider or similar IT support environment covering a number of different technical more »

Role: Service Desk Engineer (Hybrid) Location: Bristol Salary: £30,000 - £35,000 I am currently recruiting for a FinTech start-up in Bristol looking for a Service Desk Engineer to join their IT Department. They are a Cloud-based company, so would need someone more »

Key responsibilities include but are not limited to: Incident Management: Respond to and resolve complex incidents. Provide efficient and timely solutions to maintain high service levels. Manage P1 communications and technical incident calls if required. Patch Management: Regularly test and patch systems and software to ensure security and functionality. … be required as we move to round-the-clock operations later in the year. Education And Experience Requirements As the 24/7 Support Engineer you will have: The successful Engineer will need to possess 3 years' experience within IT Support, ideally covering 2nd line and some 3rd … to continually developing technical skills. Initiative and pro-activity matched by an ability to be a strong member of a team. Experience of managed service environments, with an awareness of ITIL best practice. Experience of build, test, and implementation of systems, along with 3rd line operational support. Effective communication more »

IT Service Desk Engineer Middlesbrough/Onsite £20,000 - £25,000 Are you passionate about IT and ready to embark on an exciting journey with a leading Managed Service Provider? We're working with a prominent Managed Service Provider renowned for delivering exceptional IT solutions … we want to hear from you. Day-to-Day: Offer front-line technical support to end-users, ensuring prompt issue resolution. Collaborate with the service desk team to address IT challenges effectively. Contribute to the development of technical documentation. Maintain and support existing IT infrastructure and networks. Tech more »

Service Desk Engineer (1st line) Oxford - Onsite Up to £26k + Benefits Join a multiple award winning Microsoft Solutions Partners who have gained credible praise for their commitment to customer satisfaction across the UK. As a personable and dynamic Service desk Engineer you will … be based on site in Oxford, providing top-notch 1st/2nd line support and contributing to the success of the service delivery team. As the successful Service Desk Engineer you will have: Experience as a ServiceDesk engineer (1st line level) supporting SMEs. Windows Server … Raid configurations, iLO, on servers. Active Directory – configure new users, new OU’s, configure sites and services, resolve issues. DNS Firewalls As the successful Service Desk Engineer you will be responsible for: Provide technical software, hardware and network problem resolution onsite to client. Performing problem diagnosis and more »

Senior Service Desk Engineer - London Contract - Initial 6 months On Site One of the largest global broking firms in London is hiring a Team Leader for the Service Desk supporting staff globally both face to face and remotely. You will primarily be working from the … and mentoring through leading by example. This is a second/third line position where you will be expected to bridge the gap between service desk and infrastructure. As a senior member of the team, you will maintain the team rota, report and maintain KPIs for service desk, enhance and develop policies, procedures and documentation. We are looking for indepth experience in Server Administration, Microsoft, Citirix, Azure Active Directory, Teams, Anti-Virus/Bitlocker encryption and ideally ITIL Foundation. This is a very fast paced company and a busy, professional service desk environment more »

cloud MSP with a global, talented team of employees. Join us and be part of our team!! Normal Navisite is looking for an experienced Service Desk engineer to join our existing team providing 24/7 to our customer base from our Glasgow based office. This role … is offered primarily as an office-based role, with some hybrid work available. Service Desk Engineer Responsibilities: Delivering high quality IT support service in line with targeted SLA's with professional ticket handling in the company's CRM system and excellent communication with end-users. Ability … to work under pressure in a fast-paced environment. Possess Strong customer service, analytical, and problem resolution skills. Strong communication skills; Excellent English (Written and spoken). Ability to be empathic and sympathetic to our users. Capturing all interactions and ticket resolutions within our ticketing system * * Service now more »

Service Desk Engineer Entry-Level- Full-Time £21,000 to £24,000 + Are you looking for an entry-level role which allows you to put your foot in the door into the IT industry? This position is perfect for someone that is looking to expand their … alerts and performance metrics, identifying and resolving potential issues before they impact users Requirements: Previous experience in a technical support role, preferably in a service desk or helpdesk environment Strong knowledge of IT systems and infrastructure, including Windows and/or Linux operating systems, networking, and hardware components … Proven problem-solving abilities and attention to detail, with a methodical approach to troubleshooting A customer-focused mindset and a commitment to delivering exceptional service Please note that unfortunately my client is not offering sponsorship for this position. more »