Senior ServiceDeskEngineer - London Contract - Initial 6 months On Site One of the largest global broking firms in London is hiring a Team Leader for the ServiceDesk supporting staff globally both face to face and remotely. You will primarily be working from the … and mentoring through leading by example. This is a second/third line position where you will be expected to bridge the gap between servicedesk and infrastructure. As a senior member of the team, you will maintain the team rota, report and maintain KPIs for servicedesk, enhance and develop policies, procedures and documentation. We are looking for indepth experience in Server Administration, Microsoft, Citirix, Azure Active Directory, Teams, Anti-Virus/Bitlocker encryption and ideally ITIL Foundation. This is a very fast paced company and a busy, professional servicedesk environment more »
a timely manner and in line with SLAs. Troubleshoot and escalate incidents to line manager and the 3rd line teams. Work alongside our Systems Engineer, Network Operations, and Information Security teams to ensure that our policies and guidelines are always followed. Provide remote technical assistance for issues related to … prior experience with providing technical support in a large corporate environment Ability to provide quality technical support, attention to detail, and a positive customer service attitude Good communication skills A collaborative attitude Strong attention to detail along with a commitment to quality and confidentiality A sense of urgency and more »
Are you a driven and ambitious Engineer seeking to enhance your technical prowess? An exciting opportunity awaits you at a premier Managed Service Provider, where you'll assume the role of a ServiceDesk Engineer. Your primary responsibility will be to deliver top-notch technical support more »
Servicedeskengineer (1st/2nd line) I am recruiting on behalf of my professional services client who is looking for an servicedeskengineer (1st/2nd line) this will suit someone who has good technical skills coupled with good communication skills, the … such as TCP/IP, LAN/WAN etc Help with setup and configuration of new equipment. Creating, updating, maintaining documentation related to the servicedesk and support functions. Any experience within legal, financial services or a similar fast paced environment would be useful Open to some travel more »
company that truly values and is reliant upon our people, our culture and our commitment to excellence. An opportunity has arisen for a Site Engineer to join the team, providing unparalleled service excellence to our clients onsite in the London area. An opportunity has arisen for an Onsite … ServiceDeskEngineer to join the team at one of our biggest clients, providing unparalleled service. Skills: You will have good knowledge of Windows Workstations Hardware Experience supporting Microsoft software (Office, Exchange, Active Directory, Server etc.) Previous face to face customer service experience Microsoft 365 Exchange more »
London, England, United Kingdom Hybrid / WFH Options
iO Associates - UK/EU
Senior ServiceDeskEngineer Hybrid working London The Opportunity Working within a financial services company as a senior servicedeskengineer, carrying out the day-to-day IT support and focusing on larger projects as the business moves the IT team in-house. Is … your understanding of finance and further develop your IT skills? Join a growing team and Build for the future. The Role & Responsibilities: Transferring the servicedesk from an external provider to an internal team. The candidate would be a people person able to provide support to all levels …/4th line IT support Working within the ITIL framework Project work On-boarding devices and employees Training & Mentoring Juniors Providing 5-star customer service The person: Senior IT support engineer experience Indepth understanding and subject matter expertise of Microsoft 365, Windows Server Technologies, Exchange Online, Active Directory more »
Support Engineer - ServiceDesk GBP30,000 - GBP33,000 Bromley An opportunity has arisen for a ServiceDeskEngineer to join an expanding team, and develop their career in a forward thinking, growing and progressive Managed Service Provider (MSP), who are providing Cloud technology … Building and configuration of Laptops, MACs and PCs to required and standardised setups and procedures · Answering telephone calls from customers promptly with excellent customer Service skills in a positive, can-do, customer focused manner at all times. · Recording, managing and closing support calls to ensure quick valid response and … resolution, and prevent non-compliance to Service Level Agreements (SLAs) in line with ITIL defined processes · Visiting Customer sites, for regular visits, ad-hoc requests, proactive visits, desk-side support or projects, as required. · Deliver outstanding customer service, perception and satisfaction to all customers, at all times more »
Role: ServiceDeskEngineer Salary range: £DOE Hours: 35 hours per week Location: London What will you be doing as a ServiceDeskEngineer? Contributing to the provision of Information Systems (IS) solutions and services aligned with functional business objectives, IS best practices, and … established professional standards. Collaborating efficiently with other teams and departments to ensure the effective delivery of services and business solutions. Supporting the ServiceDesk team in the maintenance, enhancement, and user support of current IT systems, with a particular emphasis on users' desktop environments. Aiding the ServiceDesk team in the configuration and rollout of new IT systems. Documenting all activities performed on the helpdesk system. Responsibilities as a ServiceDeskEngineer? Installing and configuring hardware, operating systems, and applications as instructed. Assisting in the utilization and maintenance of corporate security systems. more »