2nd Line ServiceDeskEngineer Glasgow/Hybrid £25,000 - £30,000 We're partnering with a Scottish-owned Managed Service Provider providing top-level services to clients in the Glasgow region. With a commitment to innovation, our client is seeking a skilled 2nd Line ServiceDeskEngineer to join their team. As a 2nd Line ServiceDeskEngineer, you'll play a crucial role in providing technical support a... APCT1_UKTJ more »
Sudbury, England, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the servicedesk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced ServiceDeskEngineer with experience of the educational environment. Your role as ServiceDeskEngineer: Manage and assist with Schools … visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of more »
Leeds, England, United Kingdom Hybrid / WFH Options
Mastek
L2 Engineer - Technical ServiceDesk Leeds - 2 days to office Rotation 24*7 Shift You will be part of the Technical ServiceDesk which will act as the single point of contact (Level 1 Support) for all technical queries & issues, which will be raised via … the Contact Centre, or directly by Relying Parties (RPs - Other Government Departments & Supporting 3rd Parties). The Technical ServiceDesk will additionally provide a Level 2 Support capability to investigate, diagnose, monitor and resolve alerts and incidents, appropriately escalating activities for onward support from the wider support model. … As an L2 Engineer, you will play a crucial role in providing advanced technical assistance and problem resolution to our clients. You will work closely with L1 Engineers, as well as collaborate with cross-functional teams, to deliver exceptional customer support and maintain the integrity of our products and more »
ServiceDeskEngineer The ServiceDeskEngineer role is critical to ensure the effective and continuous provision of servicedesk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will … work with the Lifecycle Coordinator(s) and ServiceDesk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. Responsibilities: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work … verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Build excellent working relationships within the ServiceDesk team(s), with other teams within the Managed Services Department, as well as within the wider organisation. Work with Team Managers, Team more »
London, England, United Kingdom Hybrid / WFH Options
iO Associates - UK/EU
Senior ServiceDeskEngineer Hybrid working London The Opportunity Working within a financial services company as a senior servicedeskengineer, carrying out the day-to-day IT support and focusing on larger projects as the business moves the IT team in-house. Is … your understanding of finance and further develop your IT skills? Join a growing team and Build for the future. The Role & Responsibilities: Transferring the servicedesk from an external provider to an internal team. The candidate would be a people person able to provide support to all levels …/4th line IT support Working within the ITIL framework Project work On-boarding devices and employees Training & Mentoring Juniors Providing 5-star customer service The person: Senior IT support engineer experience Indepth understanding and subject matter expertise of Microsoft 365, Windows Server Technologies, Exchange Online, Active Directory more »
South East London, London, United Kingdom Hybrid / WFH Options
Ashdown Group
ServiceDeskEngineer VOIP, Networks, Security - London, Hybrid - £35,000 A leading cloud communications, security and networks provider that delivers market leading solutions to mid-market customer are looking for a personable, friendly ServiceDeskEngineer to provide 1 st and 2 nd line … London (London Bridge) and offers hybrid working; 3 days per week in the office and 2 at home. This would suit a bright, motivated ServiceDeskEngineer with 1 st/2 nd Line MSP experience that is looking to broaden their skills and further their career … in unified communications, networking, cloud services and collaboration. The ServiceDesk team are responsible for the ongoing support of customer solutions and internal infrastructure. This is a dynamic and wide-ranging role that will involve working closely with our customers and internal teams. Key responsibilities include: Troubleshooting and more »
We are working with a Technical Managed Service Provider, who are on the lookout for multiple ServiceDesk Engineers to joint their team. The company encourages progression within and create a personal roadmap upon joining to ensure it's clear what you need to do to progress. … ONLY apply if you can commute to Portishead on a regular basis Alongside a salary up to £38,000. Your role will involve, The ServiceDeskEngineer's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving … escalated end-user help requests within established SLAs and supporting Level ServiceDesk Technicians with training, guidance and escalations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop more »
We are working with a Technical Managed Service Provider, who are on the lookout for multiple ServiceDesk Engineers to joint their team. The company encourages progression within and create a personal roadmap upon joining to ensure it's clear what you need to do to progress. … ONLY apply if you can commute to Portishead on a regular basis Alongside a salary up to £38,000. Your role will involve, The ServiceDeskEngineer's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving … escalated end-user help requests within established SLAs and supporting Level ServiceDesk Technicians with training, guidance and escalations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop more »
Milton Keynes, Buckinghamshire, South East, United Kingdom
Understanding Recruitment
ServiceDeskEngineer Do you want to work for a world class sports team as they embark on a very exciting journey? A brand new and exciting role has arisen for a ServiceDeskEngineer to join a globally recognised sports team from their … United Kingdom hub based from Milton Keynes. As the ServiceDeskEngineer you will be helping to support and grow out their Technology hub as they enter a very exciting period of transformation. You will be expected to have 3-4 years' experience of Windows Server, Office … and CISCO. This is a brilliant opportunity for a ServiceDeskEngineer to learn a wide range of new skills and technologies that are only specific to the field that this sports team are part of. As the ServiceDeskEngineer, you will help more »
Devizes, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Oakford Technology
1st Line IT ServiceDeskEngineer An exciting opportunity has become available for a full time 1st Line Support Engineer to join our friendly servicedesk team based in Devizes. The successful candidate will earn up to £26,000 per annum, dependant on experience. … support for customer portfolio. Resolving incidents from customers and other colleagues. Escalating incidents and requests to the 2nd Line resolver group, when required. Answering ServiceDesk queue phone calls and logging tickets comprehensively, capturing all required information. Using face-to-face, telephone and e-communication methods to accurately … manage customer/stakeholder expectations and conduct your role duties to a high standard. Company + Benefits Oakford is a substantial Cloud and Managed Service Provider supplying technical services across the South West from our bases in Wiltshire and Dorset. We offer the full spectrum of IT from consultancy more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Parkdean Resorts
Parkdean Resorts are seeking a career minded, professional and confident IT analyst to support our busy ServiceDesk supporting our desktop estate and associated services. The role reports directly to the ServiceDesk Manager and will be the first point of contact for our employees' incidents … Ensure all support is logged and managed through ServiceNow., Ensure timely resolution of requests in line with agreed SLAs, Ensure exceptional levels of customer service, Escalate alarms from business systems via our monitoring software, Engage with 3rd line teams and/or external partners to seek advice or escalate … of the Joiners, Movers, Leavers processes and configuring/building of devices. Support with the build of PC's, tablets and mobiles. Support with desk/office setup as needed Ensure that knowledge is shared across 1st and 2nd line Some of the skills and experience we are looking more »
and remote support. Rate: £200 per day (inside IR35). Duration: 6 months. Location: Liverpool Street (1-2 days WFH). Your role as ServiceDeskEngineer Providing first single point of contact for all IT Incidents & Requests. Taking ownership of Incidents and Requests, ensuring they are … Application Support teams. Creating support documentation and maintaining internal knowledgebase. Providing support to the administration of new starters, internal transfers and leavers. Requirements as ServiceDeskEngineer At least 2 years experience working within a technical support role. Preferable VIP support experience or working on a busy … trading floor. Basic understanding of ServiceDesk tools. Detail orientated. Excellent communication skills, especially initial point of contact and managing user expectations. Logical thought process and problem-solving skills. Familiarity with ITIL best practices. Sound interesting? Please apply to discuss in further depth. more »
Overview of the role We are recruiting an experienced 3 rd Line IT Engineer to join our busy Service Desk. We currently have a team of four knowledgeable engineers who all support each other to get the best resolution for our customers. We are looking for someone who … wants to come join an outgoing servicedesk and help support the more junior engineers. We fully support our colleagues with training and progression plans and opportunities, ensuring you have the tools you need to progress your career. There is an on-call expectation with this role of … teams tailor our services to suit every client’s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities of more »
As a ServiceDeskEngineer you will take end to end ownership for incidents and ensure our employees have sufficient equipment and resources to perform their roles. We are a technical ServiceDesk and our goal is to ensure that our employees have sufficient equipment … broad set of technical skills who are ready to tackle some of technology’s greatest challenges. Preferred skills and experience Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Commercial experience … working in a service management function. Main Responsibilities Ensuring that phone calls and emails are dealt with promptly to provide the best possible service to the business. Logging all tickets for incidents or requests that are reported. Ensuring that first line incidents are resolved quickly and efficiently. Ensuring more »
Sudbury, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the servicedesk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you more »
ServiceDeskEngineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced ServiceDesk Engineers to join a team with a genuine passion for technology. The Role As a ServiceDeskEngineer, you … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working more »
Ipswich, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the servicedesk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced ServiceDeskEngineer with experience of the educational environment. Your role as ServiceDeskEngineer: Manage and assist with Schools … visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of more »
Sudbury, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the servicedesk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced ServiceDeskEngineer with experience of the educational environment. Your role as ServiceDeskEngineer: Manage and assist with Schools … visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of more »
ServiceDeskEngineer - £28 – 31K – Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line ServiceDeskEngineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to … significant programme of IT improvements for the business.. Key Responsibilities: technical support and resolution for all incidents reported across the group. all incidents and service requests are resolved within the timescales defined in the SLA. servicedesk communications and notifications for service outages to IT users … of Windows Server 2008 upwards, Exchange 13/Office365, Active Directory, VMWare/Hyper-V, Laptop/desktop installation. to alerts notified to the ServiceDesk from monitoring tools, ensuring these are assigned to and resolved by the correct support teams or vendors. any issues or concerns within more »
ServiceDeskEngineer (1st line) Oxford - Onsite Up to £26k + Benefits Join a multiple award winning Microsoft Solutions Partners who have gained credible praise for their commitment to customer satisfaction across the UK. As a personable and dynamic ServicedeskEngineer you will … be based on site in Oxford, providing top-notch 1st/2nd line support and contributing to the success of the service delivery team. As the successful ServiceDeskEngineer you will have: Experience as a ServiceDesk engineer (1st line level) supporting SMEs. Windows Server … Raid configurations, iLO, on servers. Active Directory – configure new users, new OU’s, configure sites and services, resolve issues. DNS Firewalls As the successful ServiceDeskEngineer you will be responsible for: Provide technical software, hardware and network problem resolution onsite to client. Performing problem diagnosis and more »
ServiceDeskEngineer - Manufacturing Company - £38k + Package 2nd Line Support Engineer required by a leading manufacturing company to take on a challenging new role. This is an excellent opportunity for someone who wants to advance their career towards a more independent role, with exposure to … a wider range of technology solutions. Reporting to the IT Operations & Infrastructure Manager, the servicedeskengineer will ensure that solutions are well-maintained and supportable. This role would suit a Senior ServiceDesk & End-User Compute Engineer who has a broad background supporting … Friday, 8:00am - 4:30pm. Available for out of hours support for any critical production issues. Requirements: Experience providing 2nd line technical support and desk side support Windows Server/Print Services Active Directory Advanced knowledge in Computer Hardware Advanced knowledge in Common Software applications Advanced knowledge in Microsoft more »
Senior ServiceDeskEngineer - London Contract - Initial 6 months On Site One of the largest global broking firms in London is hiring a Team Leader for the ServiceDesk supporting staff globally both face to face and remotely. You will primarily be working from the … and mentoring through leading by example. This is a second/third line position where you will be expected to bridge the gap between servicedesk and infrastructure. As a senior member of the team, you will maintain the team rota, report and maintain KPIs for servicedesk, enhance and develop policies, procedures and documentation. We are looking for indepth experience in Server Administration, Microsoft, Citirix, Azure Active Directory, Teams, Anti-Virus/Bitlocker encryption and ideally ITIL Foundation. This is a very fast paced company and a busy, professional servicedesk environment more »
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Navisite
cloud MSP with a global, talented team of employees. Join us and be part of our team!! Normal Navisite is looking for an experienced ServiceDeskengineer to join our existing team providing 24/7 to our customer base from our Glasgow based office. This role … is offered primarily as an office-based role, with some hybrid work available. ServiceDeskEngineer Responsibilities: Delivering high quality IT support service in line with targeted SLA's with professional ticket handling in the company's CRM system and excellent communication with end-users. Ability … to work under pressure in a fast-paced environment. Possess Strong customer service, analytical, and problem resolution skills. Strong communication skills; Excellent English (Written and spoken). Ability to be empathic and sympathetic to our users. Capturing all interactions and ticket resolutions within our ticketing system * * Service now more »
a timely manner and in line with SLAs. Troubleshoot and escalate incidents to line manager and the 3rd line teams. Work alongside our Systems Engineer, Network Operations, and Information Security teams to ensure that our policies and guidelines are always followed. Provide remote technical assistance for issues related to … prior experience with providing technical support in a large corporate environment Ability to provide quality technical support, attention to detail, and a positive customer service attitude Good communication skills A collaborative attitude Strong attention to detail along with a commitment to quality and confidentiality A sense of urgency and more »
Sudbury, Suffolk, United Kingdom Hybrid / WFH Options
Focus Resourcing
supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the servicedesk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced ServiceDeskEngineer with experience of the educational environment. Your role as ServiceDeskEngineer: Manage and assist with Schools … visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of more »