working and transitioning into a product-led organisation at scale. Together, we are building a better BA. Job Description As Head of Incident Mgmt. & Service Ops, you will oversee the operational aspects of IT services with a primary focus on incident management. You are responsible for leading and managing … improvement of operational processes. This will involve: Delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change and Release, Service Continuity), the IT Risk Framework and the coordination of service continuity. Ownership of all ITIL processes across service operations delivery including event … incident, problem and change, ensuring flawless service delivery (including the Global IT Operations Centre and associated tooling) Service restoration for all incidents and degradations in service, reporting on compliance with SLAs. Deployment of activities and operational procedures required to trap and resolve any event, ensuring timely and more »
London, England, United Kingdom Hybrid / WFH Options
HireTalent - Diversity Staffing & Recruiting Firm
Title: IT Service Delivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support desk for a … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient, with a strong … background in IT support and servicemanagement, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and servicemore »
Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology ServiceDesk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically excellent, with a strong … background in IT support, IT infrastructure and servicemanagement, combined with project management skills and the ability to lead and inspire a team. Key Responsibilities: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support more »
About the Role We have an excellent opportunity for a ServiceDesk Analyst to join our ServiceManagement team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the ServiceDeskmanagement tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using … event management systems and other tools, to identify incidents and take appropriate action to maintain and control the resolution of these incidents within in a timely manner. Liaising with specialist support teams. Following process and work instructions to resolve incidents, problems and events. Provide updates and reports on active more »
line team and improving IT Operations and EUC services? In this role, you will be tasked with elevating the customer experience within the IT service domain, focusing on managing daily operations and leading the 2nd line team to ensure optimal user engagement. This will entail building relationships with business … stakeholders, driving IT transformation initiatives, and overseeing service change activities. Key responsibilities will include team management, driving transformation efforts in people, processes, and technology, providing cross-functional collaboration, and promoting continuous improvement in the modern desktop service landscape. Additionally, you will need adept reporting skills, ongoing performance … management, and a solid grasp of IT servicemanagement principles. To excel in this position, you will need to have experience and a proven track record in servicedeskmanagement or similar leadership roles, along with experience in leading geographically dispersed teams through operational more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Circle Group
/10 Office 365 & SharePoint administration Microsoft Exchange Virtualisation Technologies (VMware ESXi, Hyper-V) Remote Desktop technologies (RDS, Citrix, Azure Virtual Desktop) Remote Monitoring & Management (RMM) technology Experience with Security technologies i.e. DLP Backup Technologies Ideally previous MSP experience/customer facing role The position entails assisting with T1 … T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration with fellow ServiceDesk members and line management is essential, fostering a culture of shared experiences and skills when relevant. As the 3rd Line IT Support Engineer, you will have: Strong communication … skills, both face to face and over the telephone Proficient in delivery accurate and clear reports to end users and management tiers Background in client admin and support Knowledgeable in network and server admininistration and support Ability to provide a secure, high-performance, reliable service to sophisticated and more »