About the Role We have an excellent opportunity for a ServiceDesk Analyst to join our ServiceManagement team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the ServiceDeskmanagement tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using … event management systems and other tools, to identify incidents and take appropriate action to maintain and control the resolution of these incidents within in a timely manner. Liaising with specialist support teams. Following process and work instructions to resolve incidents, problems and events. Provide updates and reports on active more »
a good understanding of Windows 10 Systems. Any further experience in the below would also be an advantage; Basic administration of the following systems ServiceDeskManagement tool Desktop & Device Management tool AV Technologies Active Directory * Entra AD M 365 Remote Desktop Services MDM Support (Intune more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Circle Group
/10 Office 365 & SharePoint administration Microsoft Exchange Virtualisation Technologies (VMware ESXi, Hyper-V) Remote Desktop technologies (RDS, Citrix, Azure Virtual Desktop) Remote Monitoring & Management (RMM) technology Experience with Security technologies i.e. DLP Backup Technologies Ideally previous MSP experience/customer facing role The position entails assisting with T1 … T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration with fellow ServiceDesk members and line management is essential, fostering a culture of shared experiences and skills when relevant. As the 3rd Line IT Support Engineer, you will have: Strong communication … skills, both face to face and over the telephone Proficient in delivery accurate and clear reports to end users and management tiers Background in client admin and support Knowledgeable in network and server admininistration and support Ability to provide a secure, high-performance, reliable service to sophisticated and more »
CF10, Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Artis Recruitment
IT ServiceDesk Manager required by our market leading, award winning, professional services organisation based in Cardiff. The successful candidate will lead and manage a team of 10 ServiceDesk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will … be split between management (75%) and hands-on support (25%). The IT ServiceDesk Manager will play a crucial role in maintaining high levels of customer satisfaction, managing service delivery, and driving continuous improvement initiatives within the servicedesk function. Main Responsibilities: Management Lead, mentor, and manage a team of 10 servicedesk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the servicedesk, including ticket management, prioritisation, and resolution of IT support requests and more »
Employment Type: Permanent
Salary: £37500 - £40000/annum + Hybrid Working & Great Benefits