3 Service Desk Management Jobs with Remote Work Options

IT Service Desk Manager required by our market leading, award winning, professional services organisation based in Cardiff. The successful candidate will lead and manage a team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will … be split between management (75%) and hands-on support (25%). The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction, managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities: Management Lead, mentor, and manage a team of 10 service desk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the service desk, including ticket management, prioritisation, and resolution of IT support requests and more »

a fantastic opportunity has arisen to join a highly regarded professional services company in London, as they seek a highly skilled and motivated Senior Service Desk Manager to lead their 1st/2nd line support team. As the Senior Service Desk Manager, you will play a … pivotal role in ensuring the smooth operation of their service desk functions. You will lead a team of talented professionals responsible for providing timely and effective technical support to our clients. This role encompasses both strategic leadership and hands-on management of day-to-day service desk activities. 🚀Key Responsibilities of the Senior Service Desk Manager to include: Lead and mentor a team of 1st/2nd line support technicians, fostering a culture of excellence and continuous improvement. Develop and implement service desk policies, procedures, and best practices to optimize more »

Service Desk Manager - London (North West) IT Managed Services An exciting and ambitious managed service provider (MSP) are looking for a Service Desk Manager to join their team. They provide all areas of IT support to SME clients across a variety of different industries including … for their next 'step-up', for instance if you are currently working as a team lead/technical lead and wanting to get into service desk management. In this business critical role, you'll be reporting directly to the Managing Director and taking ownership of a small service desk (circa 5, 1st - 3rd Line, completing around 200 tickets per week) and you'll take responsibility for the overall management of the service desk. Responsibilities: Overall management of the service desk Manage relations with their 24x7 outsourced service desk provider more »