8 Service Desk Management Jobs

experiences and providing an extensive range of vehicles to meet our customers\' needs. Our success is built on a commitment to delivering exceptional customer service and value for money, and we pride ourselves on being honest, proud, happy, supportive, and together - our five core values that guide everything we … do. Motorpoint is seeking a dedicated IT Operations Manager to oversee and manage the company\'s IT service desk operations and end-user computing environments. As an IT Operations Manager, you will play a vital role in maintaining the security, reliability, and efficiency of our IT infrastructure, ensuring … an exceptional user experience for both our employees and customers. We are looking for a candidate with a strong background in service desk management, end-user computing, and a primary focus on security and user satisfaction. The Role Title: IT Operations Manager Location: Hybrid (Derby office with more »

permanent basis. Working within Medvivo's Technical Services department, the post holder will be responsible for ensuring the efficient administration of the Medvivo IT Service Desk, ensuring administrative tasks are completed accurately and in a timely manner. Whether you have previous experience of working within the healthcare sector … are completed to a high standard. In addition, the post holder will also be responsible for the day to day system administration of the Service Desk support system. Day to day, your responsibilities will include but not be limited to: Working with service users to ensure each … updated with their respective support query. Processing applications for staff security badges and issue temporary badges to visitors to Medvivo Offices Ensuring the IT Service Desk management system is kept up to date and accurate by adding, changing or removing information as appropriate. Assisting with production of more »

/10 Office 365 & SharePoint administration Microsoft Exchange Virtualisation Technologies (VMware ESXi, Hyper-V) Remote Desktop technologies (RDS, Citrix, Azure Virtual Desktop) Remote Monitoring & Management (RMM) technology Experience with Security technologies i.e. DLP Backup Technologies Ideally previous MSP experience/customer facing role The position entails assisting with T1 … T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration with fellow Service Desk members and line management is essential, fostering a culture of shared experiences and skills when relevant. As the 3rd Line IT Support Engineer, you will have: Strong communication … skills, both face to face and over the telephone Proficient in delivery accurate and clear reports to end users and management tiers Background in client admin and support Knowledgeable in network and server admininistration and support Ability to provide a secure, high-performance, reliable service to sophisticated and more »

A local business is looking for an IT Support Team Lead to be a technical SME alongside managing and mentoring a small service desk. Working within the IT Team, you will ensure effective service delivery ensuring the security and availability of business systems, network infrastructure and the Office365 …/Azure platform . You will lead a user-focused service desk whilst monitoring and maintaining systems and networks. This will include configuring, installing, and supporting all IT systems, diagnosing hardware and software faults and solving technical and application problems. You will have experience in service desk management (Ideally aligned to ITIL best practices), supporting technical colleagues in a collaborative and fast-paced environment, and ensuring service standards are maintained. You will encompass technical support, drive continuous service improvement and contribute to the successful delivery of IT projects and overall IT Strategy. Experience more »

Are you ready to be a people manager but you haven’t been given the opportunity yet? Are you skilled in supporting IT Service Desk performance and ready to lead that team? If so, you could be the ideal fit as the IT Service Desk Manager … at this Sheffield based Housing Association. The business is introducing a new IT Service Management tool and now need someone to join in a management role to make sure the business has effective procedures, policy processes, and the right tools in place to manage and track service management. Your role as IT Service Desk Manager will be a dual role of leading the team to make sure the service desk continues to perform well, while also standardising and defining the team’s approach to service desk. This is, therefore, an excellent more »

Title: IT Service Delivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support desk for a … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient, with a strong … background in IT support and service management, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and service more »

About the Role We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using … event management systems and other tools, to identify incidents and take appropriate action to maintain and control the resolution of these incidents within in a timely manner. Liaising with specialist support teams. Following process and work instructions to resolve incidents, problems and events. Provide updates and reports on active more »

You will provide 1st and 2nd level Service Desk/Remote Support, basic maintenance and low complexity system builds/installation across the Sota Solutions portfolio of services. You will shadow existing permanent members of the team, throughout the learning cycle, until either the end of their programme … or until they are ready to move on. Role Main responsibilities: Carry out a wide range of 1st and 2nd level problem/request management and resolution activity, against prescribed service levels and across multiple hardware and software technologies Manage calls from customers and log tickets into the … Sota Service Desk Management Tool Ensure all problems are progressed in line with Sota best practice Manage all problems and requests through to resolution and or fulfilment ensuring the customer and ticketing system are updated in a timely fashion Appropriately identify and prioritise customer problems/requests more »