Bournemouth, Dorset, South West, United Kingdom Hybrid / WFH Options
Bond Williams Limited
Experienced ServiceDeskManager (MSP) opportunity for an established and fast growing MSP based in the heart of Bournemouth offered on a hybrid basis. Working for this Microsoft Cloud based solutions, customer focused business you will be part of the ''team'' as they strive to make a … great place of work. The ServiceDeskManager is a leadership role responsible for the operational effectiveness, performance, and ongoing development of the ServiceDesk practice. Reporting directly to the CTO, the ServiceDeskManager will directly manage the ServiceDeskmore »
We are looking for a seasoned ServiceDesk Operations Manager with a passion for driving service improvements and operational quality within the IT space. This position lies in a forward-thinking technology department within a well-established firm. As the ServiceDesk Operations Manager, you will be responsible for leading a talented team of 8 IT service engineers across two sites: Reigate and London. This role incorporates managing daily operations of the IT servicedesk and implementing service management processes such as incident and problem management, service request … fulfilment, KPI management as well as configuration and asset management. Key Responsibilities: Lead a team of 8 IT service engineers, encouraging an environment of growth through training and developmental opportunities. Act as the primary escalation point for both the servicedesk and internal stakeholders. Effectively manage high more »
ServiceDeskManager – 50% remote working We are looking for a ServiceDeskManager to join and develop a growing ServiceDesk for a large financial institution in the South East, UK. Permanent role offering an excellent salary package … + bonus (up to 30%) and benefits. 50% remote working and 50% on site. Key duties of the role: Lead a growing team of ServiceDesk Professionals – currently a team of 8 Responsible for 1st and 2nd line incidents Be able to support the team in a hands … teams Strong technical skills – this role will be hands on Excellent client relationship and communication skills Proven experience reporting to business leaders Experienced with Service Now Highly proficient with Microsoft products more »
Role: ServiceDeskManager Company: Multi-Location Managed Service Provider: 50 People in 4 offices Location: Colchester Salary: £50,000 - £55,000 Our client is a 50-man MSP based out of four Southern based locations and is experiencing rapid growth as a business. They are … looking for an experienced ServiceDeskManager to join the team. As a business they have a strong commitment to helping staff in gaining knowledge of new technologies and offering career enhancing job opportunities. This role is to manage a team of ServiceDesk Engineers more »
ServiceDeskManager The IT ServiceDesk serves as the single point of contact for all supported IT services. Managing incidents, major incidents, problems and requests, ensuring effective communication at all times. On a day-to-day basis the IT ServiceDeskManager is responsible for the effective management of the IT ServiceDesk, delivering end user support to all regional operating companies, construction and sales sites. Services are delivered during business operating hours including weekends where agreed. All incidents, major incidents, requests and problems are effectively logged, responded to … and resolved within SLA. Working with the IT Service Design and Operations Manager to monitor service performance and drive continuous service improvement. Deliver effective fulfilment of service requests to SLA's. Coach and mentor the team including resource management with a view to exceeding customer more »
Keynsham, Somerset, United Kingdom Hybrid / WFH Options
Robert Half
Robert Half are working with a growing business services organisation in the Bristol area as they continue to build their IT Service Operations function. The Role The ServiceDeskManager has responsibility for the management of the IT ServiceDesk function which includes a … desk-based ServiceDesk team, an Administrative Team and remote Field Service Engineers. The role is supported by Team Leaders who will manage the day-to-day workload of the ServiceDesk and Field Service Engineers. They are also responsible for the management … Admin team who undertake a variety of admin tasks, including procurement and management of joiner/leaver tickets. The role reports into the incumbent ServiceDeskManager within the IT Service team. The ServiceDeskManager will ensure robust processes and procedures are more »
Job Title: ServiceDeskManager Location: East Cheshire Salary: up to £45,000 DOE Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a ServiceDeskManager … salary! If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, ServiceDeskManagermore »
Due to company growth and success, my client is looking to hire a permanent IT ServiceDesk Manager. The company is located on the outskirts of Brighton and provide full IT technical Support Services to external customers through an MSP service. The role is to manage the Service and SLA’s around the Customers ServiceDesk requirements. You will be the escalation point for the more challenging 2nd line queries, oversee and be aware of the tickets coming through and be involved with work delegation. You'll build strong relationships with existing customers and ensuring … and wants to progress their career. Please note, this role is based in the office every day. Skills and experience required: Solid 2nd Line ServiceDesk experience Experience of working for an MSP is essential Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS more »
Telford, Shropshire, West Midlands, United Kingdom Hybrid / WFH Options
Pertemps Telford
ServiceDeskManager Pertemps are currently recruiting for a ServiceDeskManager on behalf of our client based in Telford, Shropshire. We are seeking a highly skilled and motivated ServiceDeskManager to lead our dynamic B2B customer support team for … a strong background in technical support, excellent leadership skills, and a customer-centric mindset. This role is crucial in ensuring the delivery of exceptional service to our business-to-business clients while managing and optimizing the servicedesk operations. Our product lines span across multiple sectors, technology … Salary: £35,000 - £40,000 per annum DOE. Responsibilities Include but not limited to: Team Leadership: Lead and inspire a multi-site team of servicedesk professionals, fostering a collaborative and customer-focused environment. Conduct regular team meetings, set performance goals, and provide coaching and mentoring to enhance more »
fast-growing company that truly values and is reliant upon our people, culture and our commitment to excellence. An opportunity has arisen for a ServiceDeskManager to join the team in our London office, providing unparalleled service excellence to our clients across the UK and … internationally. This role would require you to: Provide day-to-day supervision and leadership to the ServiceDesk team. This individual will be an escalation point for client support and will be a model for customer service excellence for his or her team. Work alongside the Director … of Operations to drive improvements in the measurement and analysis of service levels and performance to ensure a consistently high and ever evolving quality of service. In conjunction with the Director of Operations, he or she will also lead ongoing staff technical development including training and adoption of systems more »
Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology ServiceDeskManager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically excellent, with a strong … background in IT support, IT infrastructure and service management, combined with project management skills and the ability to lead and inspire a team. Key Responsibilities: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and servicemore »
Customer ServiceDeskManager London Exciting opportunity for an enthusiastic, analytical, and strategic thinker to join a fast-growing, market leading IT partner. This role will be responsible for ensuring that the Customer ServiceDesk provides a seamless and efficient service to assist customers … with their service requests and support needs. This role will encompass all ownership and accountability for the Customer ServiceDesk function, and manage the individuals providing a blend of support within the Customer Service Desk. The client are a large-scale Data Centre provider, whos network … Strive to make sure that the CSD resolve requests and cases aiming for a "1st contact resolution". * Being accountable for the running of ServiceDesk capabilities, ensuring it is in alignment with the business needs. * Managing case tickets within internal SLAs - properly investigating, diagnosing and finding resolutions more »
IT ServiceDeskmanager YORK (YO26) £37k pa Invigorate Recruitment is working with its client a UK-based training company seeking an experienced IT ServiceDeskManager The ideal candidate will be responsible for managing information technology support functions of the company including company … opportunity for a motivated individual with strong communication skills who can work with a small team to help the wider company. Key Responsibilities IT ServiceDeskManager Provide 2nd/3rd line technical support to end-users, resolving complex hardware, network and software issues in a timely … other departments to troubleshoot and resolve IT-related issues. Ensuring that support tickets are completed promptly and documented correctly. Skills and Qualifications for the ServiceDeskManager: Proven experience in IT support, especially network and system administration. Strong knowledge of IT infrastructure, including firewalls, switches, routers, and more »
Job Title: ServiceDeskManager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a ServiceDeskManager who … salary! If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, ServiceDeskManager In Technology Group Ltd more »
Job Title: ServiceDeskManager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a ServiceDeskManager who … salary! If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, ServiceDeskManager In Technology Group Ltd more »
Job: ServiceDeskManager - IT Support - ITIL Location: Ipswich Salary: £45,000 - £50,000 I am working with a fantastic business in the Ipswich area to recruit a ServiceDeskManager as part of their ongoing growth plans. This market leading business have gone … position that has been created as part of ongoing growth, as this business continues to invest in their technology platform. Key skills include: - Previous ServiceDesk experience of a small team (3 - 5). - Strong Technical background, able to operate as point of escalation. - Service Delivery process more »
client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a ServiceDesk Manger to add to their team. As the IT ServiceDeskManager, you will play a pivotal role in … orchestrating and elevating our IT support operations. You will be at the helm of a dedicated servicedesk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline … processes, reinforce service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and more »
Rickmansworth, Hertfordshire, South East, United Kingdom
Eminence Recruitment Limited
in workplace management and automations, providing an integrated platform that delivers actionable workplace intelligence, through a real-time analytics platform, and workplace sensors. The ServiceDeskManager will be principally responsible for ensuring that the departments project tracking tools (primarily ClickUp and JIRA servicedesk … specific tool. Previous experience of being a Subject Matter Expert of a tool (ideally a project management tool such as Clickk-up and Jira Service Desk. more »
Job Description Our Client is a retail technology software company. They are urgently looking to recruit a ServiceDeskManager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the … highest quality of service to our Customers - both internal and external. Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. Processing all enquiries professionally and efficiently, ensuring customers … sense of humour whilst working in a fast-paced dynamic team! Essential Skills ... At least 2+ years of experience in a customer facing ServiceDesk role , ideally in a SaaS environment within the Internet industry. Working knowledge and experience of ITIL Service Management concepts, and how more »
Senior ServiceDeskManager - Up to 75K - Hybrid - Central London An exciting new opportunity has become available for a ServiceDeskManager within a Microsoft Gold Partnered Managed Service Provider (MSP) in Farringdon, London. We are looking for enthusiastic, passionate ServiceDeskManager to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months. Hybrid working is encouraged with the position with a 3/2 split. The role would suit an … established ServiceDeskManager, Senior ServiceDeskManager or Head of Service/IT Support. The position incorporates leading a team of 25 1st, 2nd and 3rd line IT Support Engineers within an ITIL environment. ServiceDeskManager Experience: * 5+ more »
ServiceDeskManager Birmingham Hybrid £45,000 Are you an experienced IT professional who is looking to upskill in their career? We are seeking a ServiceDeskManager with 2-3 years of experience in a Managed Service Provider (MSP) environment to join … our clients growing team. As a ServiceDeskManager, you will play a crucial role in leading their servicedesk team to deliver exceptional IT support to their clients. Key Responsibilities: Lead and mentor a team of servicedesk technicians to ensure they … deliver high-quality and timely support to their clients. Oversee the day-to-day operations of the servicedesk, ensuring that service level agreements (SLAs) are met and exceeded. Act as a point of contact for key clients, maintaining strong relationships and addressing any escalations or issues more »