8 Permanent Service Desk Manager Jobs in London

Customer Service Desk Manager London Exciting opportunity for an enthusiastic, analytical, and strategic thinker to join a fast-growing, market leading IT partner. This role will be responsible for ensuring that the Customer Service Desk provides a seamless and efficient service to assist customers … with their service requests and support needs. This role will encompass all ownership and accountability for the Customer Service Desk function, and manage the individuals providing a blend of support within the Customer Service Desk. The client are a large-scale Data Centre provider, whos network … Strive to make sure that the CSD resolve requests and cases aiming for a "1st contact resolution". * Being accountable for the running of Service Desk capabilities, ensuring it is in alignment with the business needs. * Managing case tickets within internal SLAs - properly investigating, diagnosing and finding resolutions more »

fast, flexible, and innovative solutions. Come, be a part of our journey to redefine media! The Role: We are looking for a dynamic European Service Desk Manager to head our Service Desk function and lead our European IT Service Desk teams. In this … in our London Head Office, you will embark on an exciting journey to enhance our support services to a global standard. As the European Service Desk Manager, you will lead efforts to unify Service Desk teams across Europe, fostering a collaborative culture and operational excellence. … daily operations, refining processes, and promoting a proactive, customer-centric approach. With a focus on continuous improvement, you will spearhead initiatives to enhance our service delivery capabilities and stay abreast of industry trends. What You'll Be Doing: European Team Management: Lead and unify Service Desk teams more »

Service Desk Manager - London (North West) IT Managed Services An exciting and ambitious managed service provider (MSP) are looking for a Service Desk Manager to join their team. They provide all areas of IT support to SME clients across a variety of different … for their next 'step-up', for instance if you are currently working as a team lead/technical lead and wanting to get into service desk management. In this business critical role, you'll be reporting directly to the Managing Director and taking ownership of a small service desk (circa 5, 1st - 3rd Line, completing around 200 tickets per week) and you'll take responsibility for the overall management of the service desk. Responsibilities: Overall management of the service desk Manage relations with their 24x7 outsourced service desk provider General team more »

fast-growing company that truly values and is reliant upon our people, culture and our commitment to excellence. An opportunity has arisen for a Service Desk Manager to join the team in our London office, providing unparalleled service excellence to our clients across the UK and … internationally. This role would require you to: Provide day-to-day supervision and leadership to the Service Desk team. This individual will be an escalation point for client support and will be a model for customer service excellence for his or her team. Work alongside the Director … of Operations to drive improvements in the measurement and analysis of service levels and performance to ensure a consistently high and ever evolving quality of service. In conjunction with the Director of Operations, he or she will also lead ongoing staff technical development including training and adoption of systems more »

Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology Service Desk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically excellent, with a strong … background in IT support, IT infrastructure and service management, combined with project management skills and the ability to lead and inspire a team. Key Responsibilities: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and service more »

Role: Service Desk Manager Location: Central London Salary: Up to £43,000 We are supporting our client as they search for their next Service Desk Manager. The successful candidate will work within a team of highly driven experts, providing client-side support and overseeing the … daily operations of the service desk team. Role Overview This role involves managing a team of support professionals, implementing best practices, and collaborating with various stakeholders to enhance the overall efficiency and effectiveness of the service desk. Daily Responsibilities: Contribute to the clients' vision and solutions, to … add greater depth value to the business. Working as part of a team delivering the best service to our clients Maintain IT team documentation in line with changes. Building strong client relationships with your customer service skills and professionalism Ad-hoc tasks assisting Senior level engineers in business more »

and technical operations of the business. You will provide technical support to all internal IT staff and implement solutions to deliver a scalable support desk promoting automation and workflow wherever possible. Location: Westminter, London Salary: up to £450 per day (Outside - 6 month contract) Your role as IT Service Desk Manager Knowledge and understanding of best practices for service management. Knowledge of M365 product suite and administration of security, compliance and productivity suites (certification would be a bonus but not essential). An ability to think critically about systems and to adjust consistently as needed. … An ability to balance and plan the short-term actions of the service desk function. Demonstrable experience leading a service desk environment. Experience managing incident response and escalation. Experience creating processes and solutions using ITSM tools to provide appropriate governance of company procedures Experience managing relationships more »

Job Description Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the … highest quality of service to our Customers - both internal and external. Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. Processing all enquiries professionally and efficiently, ensuring customers … sense of humour whilst working in a fast-paced dynamic team! Essential Skills ... At least 2+ years of experience in a customer facing Service Desk role , ideally in a SaaS environment within the Internet industry. Working knowledge and experience of ITIL Service Management concepts, and how more »