Service Desk Manager
Manchester, North West, United Kingdom
Network Plus Services Limited
IT Service Desk Manager Our role As an IT Service Desk Manager, you will manage and lead the Service Desk Team to provide 1st and 2nd line technical support services. You will ensure tickets are being raised and organised based on the … issue and priority of the ticket. You will focus on providing excellent IT customer service communications to keep customers up to date on progress. Key responsibilities Provide management and leadership to the 1st and 2nd line teams to ensure we effectively respond to support requests to maintain the operation … take ownership of all support calls escalated to you through to resolution, according to our customers support processes and systems Work in line with Service Level Agreements delivering the requirements of Network Plus, ensuring that targets are met Deal with priority one incidents; escalating immediately to Network Plus IT more »
Employment Type: Permanent
Salary: £45,000
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