Due to company growth and success, my client is looking to hire a permanent IT ServiceDesk Manager. The company is located on the outskirts of Brighton and provide full IT technical Support Services to external customers through an MSP service. The role is to manage the Service and SLA’s around the Customers ServiceDesk requirements. You will be the escalation point for the more challenging 2nd line queries, oversee and be aware of the tickets coming through and be involved with work delegation. You'll build strong relationships with existing customers and ensuring … and wants to progress their career. Please note, this role is based in the office every day. Skills and experience required: Solid 2nd Line ServiceDesk experience Experience of working for an MSP is essential Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS more »
ServiceDeskManager Southampton £35,000 - £40,000k (DOE) Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a ServiceDesk Manager. The ideal candidate will have a strong background in IT support management, excellent leadership skills, and … a passion for delivering outstanding customer service. Responsibilities: Manage and oversee the day-to-day operations of the 1st Line ServiceDesk team. Provide leadership, guidance, and support to team members, fostering a collaborative and high-performance work environment. Ensure timely and effective resolution of client issues and … requests, maintaining high levels of customer satisfaction. Monitor servicedesk performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness. Develop and maintain servicedesk processes, procedures, and documentation to ensure consistency and quality of service delivery. Act as more »
Rickmansworth, Hertfordshire, South East, United Kingdom
Eminence Recruitment Limited
in workplace management and automations, providing an integrated platform that delivers actionable workplace intelligence, through a real-time analytics platform, and workplace sensors. The ServiceDeskManager will be principally responsible for ensuring that the departments project tracking tools (primarily ClickUp and JIRA servicedesk … specific tool. Previous experience of being a Subject Matter Expert of a tool (ideally a project management tool such as Clickk-up and Jira Service Desk. more »