White Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the servicedesk alongside the servicedesk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you … will act as the main conduit between the servicedesk and other service management process leads to ensure the servicedesk is kept aware of all updates to allow the servicedesk team to manage tickets and customer expectations accordingly. Key Skills/… Experience: At least 5 years experience managing a ServiceDesk in a large organisation. Demonstrable experience in maturing a ServiceDesk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it more »
City Of Bristol, England, United Kingdom Hybrid / WFH Options
Peaple Talent
Job Title: ServiceDeskManager (12 month FTC) Location: Bristol Salary: up to £60,000 We are supporting a Bristol based legal practice who are looking to onboard a ServiceDeskManager on a 12 month fixed term contract. With a sterling reputation, diverse … business model, offering ongoing support and development programmes for you to succeed. The Role: Leading and managing support Analysts and third-party resources Ensuring service level agreements (SLAs) are met or exceeded by monitoring servicedesk performance and implementing improvements Driving initiatives for continuous improvement within the … servicedesk, such as implementing new tools or technologies The Candidate: Strong understanding of IT service management principles and frameworks (ITIL) Experience in managing service delivery in a complex and dynamic business environment Knowledge of ServiceNow is beneficial The Package: Base salary more »
Bournemouth, Dorset, South West, United Kingdom Hybrid / WFH Options
Bond Williams Limited
Experienced ServiceDeskManager (MSP) opportunity for an established and fast growing MSP based in the heart of Bournemouth offered on a hybrid basis. Working for this Microsoft Cloud based solutions, customer focused business you will be part of the ''team'' as they strive to make a … great place of work. The ServiceDeskManager is a leadership role responsible for the operational effectiveness, performance, and ongoing development of the ServiceDesk practice. Reporting directly to the CTO, the ServiceDeskManager will directly manage the ServiceDeskmore »