18 Service Desk Manager Jobs

Job Description Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the … highest quality of service to our Customers - both internal and external. Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. Processing all enquiries professionally and efficiently, ensuring customers … sense of humour whilst working in a fast-paced dynamic team! Essential Skills ... At least 2+ years of experience in a customer facing Service Desk role , ideally in a SaaS environment within the Internet industry. Working knowledge and experience of ITIL Service Management concepts, and how more »

in workplace management and automations, providing an integrated platform that delivers actionable workplace intelligence, through a real-time analytics platform, and workplace sensors. The Service Desk Manager will be principally responsible for ensuring that the departments project tracking tools (primarily ClickUp and JIRA service desk … specific tool. Previous experience of being a Subject Matter Expert of a tool (ideally a project management tool such as Clickk-up and Jira Service Desk. more »

you a seasoned IT professional looking for an exciting opportunity to lead a dynamic team? Look no further! I am currently seeking an IT Service Desk Manager position with my client team in Huddersfield, with the flexibility of working two days in the office and three days … the lead, driving initiatives forward. Your proactive approach will be key to their success. They understand the importance of a smooth transition, the hiring manager will be there every step of the way to ensure you settle in comfortably. What they're looking for: Strong customer service skills … are essential for building relationships with various teams across the organisation. You'll be responsible for reporting and identifying pain points within their service desk. Your analytical abilities will be crucial in driving improvements. Comfortable with a hands off managerial position. They're seeking someone who has previously excelled more »