Service Desk Operator
Ipswich/Colchester, United Kingdom
East Suffolk and North Essex NHS Foundation Trust
to the on-going success of the service. You will need an excellent telephone manner & communication skills, with an exemplary dedication to customer service. Service Desk experience of supporting I.T. systems would be preferable. Our current service operates Monday-Friday 0800-1700, but we would be very … Training will be provided which is performed fully onsite and is expected to last approximately 6 weeks. Main duties of the job As a Service Desk Operator , you will: Provide quality telephone support to our end users. Log and manage support calls for assistance to a conclusion. … Use remote diagnostic tools to carry out remote assistance to resolve calls at first contact.Escalate to Service Desk Analysts, second and third level support teams any calls that require further diagnostics. Manage the call flows to comply with Service Level Agreements, ensuring timely interventions by the on more »
Employment Type: Permanent
Salary: £25147.00 - £27596.00 a year
Posted: