2 Contract Service Desk Support Jobs in the UK

Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self … help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include … the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group more »

Job summary This Post is 12 Months Fixed Term. An opportunity has arisen for an ICT Support Assistant to work within the ICT Service Desk team at Barnsley Hospital NHS Foundation Trust on a fixed term basis. This would be ideally suited to a University Student studying … looking for a placement year opportunity. Main duties of the job To Providing repair, maintenance of networking, telecommunications, desktop, virtual desktop and server systems, support and implementation for the Barnsley Hospital NHS foundation Trust. To ensure equipment operates effectively and safely with a minimum of downtime. You will be … responsible for call logging, remote fixes and desk side fixes along side processing IT procurements to the Trust. About us Please note that the Trust reserves the right to close a position early. Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our more »