1 Permanent Service Desk Team Leader Jobs in London

Job Description - Service Desk Team Lead We are seeking a highly organized and client-focused Service Desk Team Lead to serve as the primary liaison between our service technicians and clients. As the Service Desk Lead Manager, you will play a crucial role in ensuring effective communication and exceptional service delivery. We are looking for an energetic, outgoing, and patient candidate who demonstrates strong organizational skills. Responsibilities : Serve as the client advocate, maintaining regular communication with clients to … incident progress and notify them of any impending changes or agreed outages. Act as the single point of contact for all types of service requests, promptly addressing client inquiries and concerns. Collect necessary information from clients and accurately create and update service tickets in our ticketing more »