Gateshead, Tyne and Wear, North East, United Kingdom
Reed Technology
to work for a company that has a global presence, a rich history, and a commitment to sustainability? Do you want to lead a team strives to succeed and develop with the business? We have an exciting opportunity for a ServiceDeskTeamLeader to lead a growing team through an exciting digital transformation. The Company This business is a leader in its field, providing high-quality solutions to clients across the globe for over 70 years. They have established a reputation for quality, reliability, and innovation. … play a key role in shaping the future of the organisation. The Role This business based in South Tyneside are looking for a ServiceDeskTeamLead to ensure the servicedeskteam are focussed on maintaining a more »
Sheffield Health and Social Care NHS Foundation Trust
technical support with the knowledge and skills to provide first-time-fix call resolution. It will also be responsible for the continuity of service provision by co-ordination of day-to-day activities of IT ServiceDesk Technicians. The post holder will manage rotas … and take responsibility for incident and call management processes. They will act as a point of escalation for the IT ServiceDesk Technicians and also deal with any customer service issues that may arise. They will co-ordinate all general administration activities such as … updating, maintaining and the development of the IT Service Management Toolset (Sunrise). This includes the Service Catalogue, the Configuration Management Database (CMDB) and service documentation, i.e. triage scripts, Standard Operating Procedures (SOPs) and general support documentation. They will ensure incidents are resolved within more »
IT ServiceDeskTeamLead (IT Ops/Applications) Manchester £60,000 per annum Were looking for an IT Operations Lead to join an industry leading organisation … that are going through a period of growth due to continued success! (Even during the last few years) Youd be joining to lead their ServiceDesk Environment - a small but dedicated team, you remit covering both Application and Infrastructure. Their solutions help their clients … functional teams to monitor application and infrastructure performance * Proactively identify & address issues to minimise downtime, ensuring optimal performance. * Work closely with the development team to maintain and improve system reliability * Lead new initiatives to enhance servicedesk best practice * Implement best practice for Incident more »
Sunderland, Tyne and Wear, Tyne & Wear, United Kingdom
Akkodis
IT ServiceDeskTeamLeader Salary: £30,000 - £34,000 + Benefits Package + Additional Bonus * 3 days p/w on-site Location: Sunderland Role Overview: Are you a natural leader with a passion for driving team success and … in IT leadership, supported by comprehensive personal development opportunities. You'll receive training and exposure to cutting-edge technology, empowering you to lead your team to new heights within a rapidly growing company. Expect a vibrant and inclusive culture that nurtures your potential and rewards your dedication. Key … to resolving technical issues. Familiarity with Microsoft Office, Windows, ITIL, and Azure AD is advantageous, but not essential. If you are an ambitious IT leader with a drive to empower your team, enhance operational efficiency, and elevate service standards, we invite you to apply and more »