4 Service Improvement Manager Jobs

IT Continual Service Improvement Manager (CSI) Outside IR35 Largely Remote - Corsham circa 1-2 days per month 6months+ SC Clearance Required Job Description: The main purpose of the Continual Service Improvement role is to use methods from quality management to learn from past successes and … failures. Continual Service Improvement aims to continually improve the effectiveness and efficiency of IT processes and services. Key outputs of the role are to: * Own and communicate the CSI vision throughout the IT Supply Chain. * Provide overall direction and guidance for improvement objectives. * Work with all other … areas of Service Management (Service Owners, Product Owners, Process Owners and Managers, etc) to identify and manage the improvement plan (identify improvements, review & prioritise improvements, build improvement plans, drive the implementation of improvement plans). * Where feasible, look to recommend/utilise appropriate tooling to more »

Service improvement manager/Continual Service Improvement (CSI)s Remote but must be based in Wales £60,000k The Role A specialist security company based in Wales is currently looking to add a Service improvement manager into their growing operations team, reporting … to the Head of Service. This role manages all Continual Service Improvement (CSI)s across all customers, technology, processes, partners, functions, and staff, maintaining a holistic view of all improvement requirements across the organization. The role owns the CSI process which will be an Information Technology Infrastructure … Library (ITIL ) based process. The role directly influences the quality of service onboarding and delivery of their services, along with the relationships with customers. The role drives value realisation demonstrated by assisting the customer in meeting their desired service outcomes. The role will work particularly closely with the more »

The Role – REMOTE, WALES A pureplay cyber consultancy based in Wales is looking to add a Service Improvement Manager to their growing operations team, reporting directly to the Head of Service. The role manages all Continual Service Improvement (CSI)s across all customers, technology, processes … partners, functions, and staff, maintaining a holistic view of all improvement requirements across the organization. Responsibilities: Supporting the owners of the improvements to achieve the required quality level to agreed timescales and costs (if appropriate). Work alongside the owner of quality standards such as ISO9001, ISO27001, and ISO20000 … to assist the improvement of wider organisational processes, as required. Measure and continually improve Service Operations. Ensuring the correct prioritisation of Continual Service Improvements. Service Assurance: ensuring that the service meets the agreed contractual agreements. Own the Service Reporting Process, running customer reports, providing more »

Proficient in MS applications Approachable and able to form good relationships Able to inspire and motivate Resilient and resourceful An innovative approach to continuous improvement Attention to detail, quality driven approach Work on own initiative and manage own time Working individually or part of a wider team Ability to more »