14 Permanent Service Management Jobs in Berkshire

award-winning team you’ll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround. The Incident Management Lead will be an experienced IT Service Management professional with responsibilities to support the delivery of Incident Management in a 24x7 … operational environment supporting all Thames Water business areas. The role will ensure that all Incident Management process activities are fit for purpose to meet the needs of the Thames Water Business. What you’ll be doing as an Incident Management Lead Support the delivery of the Incident Management process, priority matrix, procedures and guidelines Assist in managing the Incident Management Process and ensure it is delivered to the agreed level of performance to support service availability Act as the focal point for Incident Management for Thames Digital, acting as the key contact and escalation more »

This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool … as part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and … support the Software Licence Manager to ensure that all of Thames Waters software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset more »

This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool … as part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and … support the Software Licence Manager to ensure that all of Thames Water’s software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software more »

Job Outline The Lexmark Enhance Service Desk (ESD) provides first and second line technical support to Lexmark International’s key Managed Print Service customers. The agents on the desk will act as the first point of contact for these customers, essentially representing Lexmark and its core values. The … ESD agents are expected to maintain a high level of customer service for all support queries and adhere to all service management principles. The role is based in Maidenhead where you will join a friendly, but focused IT support team. The ESD is a 7 day a … operation and so there will be some weekend and bank holiday work on a rota basis. The Role Receiving, logging and managing requests for service from Managed Print Service customer Help Desks via the customer’s internal call management system 1st and 2nd line support- troubleshooting IT more »

first point of contact for all IT support queries and providing ad-hoc advice to clients of all levels as appropriate. Responsible for the management of all Service Calls assigned to them through the Service Management system. Ensuring that the status and history of Service Calls are monitored, up dated and closed on completion and that Service Level Agreements are adhered to. Analyse and diagnose user requests which will include situations and information, which are wide ranging and require judgement and expertise to decide on the best course of action. Responsible for providing … specialist expertise, guidance and top level support, for all supported Microsoft applications to all service users within Berkshire Healthcare Foundation Trust Maintain the flow of information to all user groups providing both user feedback and IT information; this includes retaining responsibility for the progress and resolution of client requests more »

and technical expertise in the Master Data area and is in charge of providing support for Global Applications products to business users, including ITIL Service Delivery process, delivering Continuous Improvement and Service In-take for products deployed by the Project Teams. This role is part of the Global … Digital Operations organisation, within the Business Delivery Services Team. What are we looking for? Strong Master Data/Data Management technical background Proven experience working on Applications IT Products and Services/Support Capable and Flexible to develop IT Knowledge and Leadership Functional & technical knowledge in ERP solutions Demonstrate … Line Management Experience and Capability in a remote & global environment. Financial and Budget management experience Good stakeholder management & communications skills Experience in external vendor and Services/Support organisation management ITIL, PMI, Agile, DevOps, and Scrum certifications will be a plus. Strong functional knowledge in Supply more »

Service Cost Analyst 12 Month Fixed-Term-Contract Reading (Hybrid - 3 days in office, 2 from home) Reporting to the Service Desk Team Leader, the Service Desk Analyst will be responsible for providing support for and analytics focussed on the Services cost within the business ensuring the … we serve. Responsibilities/Tasks Support your team to control the authorisation of parts requested by field staff based on cost limitations set by service management and offer alternatives that reduce costs but maintain service effectiveness. Execute the full LLU Warranty process for Annodata and Kyocera plus … to provide insights that can be used by the business to optimise its operation. Administer and maintain tools, knowledge bases, customer documentation required for Service Cost Analysis Proactively seeking out anomalies in Vale (and other ITSM platforms as required) working with the wider team to address. Update Dealer and more »

company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers’ IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: • 5 years plus Azure Active Directory experience (Essential) • Working Knowledge and implementation experience of Azure Dev Ops and more »

from ideation through post launch analysis. What are we looking for? Strong professional experience including proven managing complex projects, with strong knowledge of project management methodology and global project deployment experience Knowledge of the Learning and Development lifecycle preferred Understanding of how to bring new products to market Strong … stakeholder management and communication skills Demonstrated ability to Influence without authority across a diverse set of stakeholders and remotely across multiple geographies. Ability to continuously improve processes and ways of working. Knowledge of project management tools (smartsheet) and methodologies preferred. PMP Qualified APM What will be your key … responsibilities? Builds strong connections and partnerships across Mars U teams to ensure successful management and execution of learner experience projects – specifically Learning Operations team, Solutions Procurement managers and Learner Communications & Engagement Managers. Partners closely with MGS Learning Service Management team to optimize the efficiency and effectiveness of more »

resolutions for reference purposes. Creation of knowledge-base articles and FAQs for use both internally and externally. To maintain a high degree of customer service for all support queries and adhere to all service management principles. Flag Technical escalations Experienced Required: IT Support 1+ years experience providing more »

5pm Location: Central Reading - Office Based Salary: £26,000 per annum, full time equivalent The Role: Our client is a leading provider of Enterprise Service Management Software solutions. Their unique portfolio of digitalisation and automation tools has revolutionised service processes for organisations in various sectors, including IT … HR, and Customer Shared Service space. They are currently seeking an Office Assistant to join their international team in a dynamic and fast-paced start-up environment. With a focus on fantastic organisational and customer service skills, you will play a crucial role in ensuring the smooth running … hoc administrative tasks requested by the wider international team Attend internal workshops, business reviews, conferences, and company-wide events when required Coordinate with building management and ground floor reception Oversee inventory of office supplies, stationery, and other sundries The ideal candidate: Excellent time management skills Previous experience in more »

working for Ultima and our customers. At Ultima, we’re driven by a shared passion for putting the right technology solution, technical expertise and service management into place, so that no matter where you are on your IT journey, we can make technology a positive asset, aligned with … people across a wide range of functions in our business. The role will work to deliver a values led, growth and improvement focussed People service to enable a high performing team culture. The point of contact for team leaders and managers, from our UK operation in Reading Lead the … management of annual people cycle activities, including performance, talent management and reward, ensuring our line managers are well-equipped and enabled to have quality conversations. Lead people programs and initiatives in support of the segment people strategy in the following areas; Entry-in talent strategy Energizing and healthy more »

delivery of support services for IT systems. Your role will involve working closely with Project Leads, gaining knowledge and experience in Systems Engineering and Service Support principles. There will be ample opportunities to use your creativity and problem-solving skills while contributing to shared goals. Additionally, you will have … be revised based on performance, along with industry recognised training and certification during the Graduate Scheme. Key Responsibilities: Building subject matter expertise in IT Service Management and Defence technology sectors Engaging with clients and developing consulting skills Gaining hands-on experience in the design and delivery of support more »

Right to Work in the UK without company sponsorship. In this role you will be responsible for the following: - Creating and managing a complex service model that delivers data timely and accurately to a wide variety of stakeholders and downstream consuming applications and services. Defining and managing the cost … and scalable data pipelines, connecting diverse data sources to consolidated repositories. Extensive experience and expertise of data modelling approaches. Experience of designing and overseeing service management models as they relate to managed instances of the data platform and data-as-a-service solutions. Experience of working with … they celebrate diversity, and they are committed to creating an inclusive work environment for all employees. KEYWORDS Head of Data Engineering, Data Engineering, Data Service Model, Data Platforms, Data Models, Data Architecture, Data Integration, DIAS, Microsoft Azure, Azure DB, Data Lakes, Azure Synapse, Power BI, Azure Data Factory, SQL more »