4 Service Management Jobs in Cardiff

support and technical advice to users, IT Managers and 3rd Party Suppliers who access DHCW and NHS Wales Services. Providing advice to 1st Line Service Desk Analysts, when needed, on how to progress an incident. Responsible for carrying out investigations, taking an analytical approach to fault finding covering various … DHCW and NHS Wales services. Carrying out prescribed activities and Service Requests that have been requested by users of DHCW and NHS Wales services. Work with Service Desk Manager to ensure the goals and objectives for each service corresponding to their respective SLA's.OLAs and Service schedules are met. To ensure that appropriate information is produced about each service for analysis. To work with the Service Desk Team Leader to review incidents and problems and develop service improvement plans where necessary. Responsible for the administration of the Configuration Management Database. Ensure more »

and implementing new solutions. As Network Manager, they will shape the future of IT services, creating a robust and secure environment. Their leadership, technical management, and stakeholder communication will be instrumental in achieving future goals. What you'll need to succeed Leadership: Proven track record of leading a network … infrastructure team. Successfully managed large-scale network enhancement projects. Cultivates collaboration and a strong customer service culture. Relationship Building: Skilled in enterprise supplier and contract management. Effectively communicates IT's role and business value. Service Excellence: Comprehensive knowledge of IT Service Management, emphasising continuous improvement and … and available technology services within SLAs. Demonstrates ownership of day-to-day operations, ensuring essential tasks are managed effectively. Personal Skills: Proficient in time management, prioritisation, and achieving strategic goals. Effective under pressure, adaptable, and skilled in problem resolution. Provides technical thought leadership for network platform development. Adapts behaviour more »

IT Service Desk Manager required by our market leading, award winning, professional services organisation based in Cardiff. The successful candidate will lead and manage a team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will be split … between management (75%) and hands-on support (25%). The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction, managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities: Management Lead, mentor, and … manage a team of 10 service desk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the service desk, including ticket management, prioritisation, and resolution of IT support requests and incidents. Develop and implement service more »

Regional IT Service Manager Location: Cardiff, Darlington, Edinburgh (may require occasional travel to other DBT Offices) Salary: £38,052 to £43,900 (including allowance) Job type: Permanent Closing Date for Applications: Sunday 12 th May at 12pm (noon) We create digital services, data tools and technology for businesses to … aspiration to offer an incredible experience to all our users. Find out more on our blog, Digital Trade. Job Description As a Regional IT Service Manager, you will be based in one of our key Places for Growth locations and be responsible for overseeing and managing IT services across … costs for travel to an office which is not your main location will be covered. You will be part of a wider Regional IT Service Management team, ensuring the delivery of high-quality technical support, maintenance, and local IT service management. Additionally, you will collaborate with key more »