4 Service Management Jobs in Cheshire with Remote Work Options

Would you like to join a rapidly growing multifaceted Software Integration Consultancy? This high growth business is developing cost effective and expert level IT Service and Enterprise Service Management solutions across multiple businesses across the UK and mainland Europe. For our client to support their expanding client … clients and provide ongoing configuration and development of their platforms. You will perform daily administration, troubleshooting and resolution of any issues arising within the service management environments and support the development of client-specific customisations, configurations and enhancements and the testing and the release of these into production. … Responsibilities: Perform daily administration, troubleshooting and resolution of any issues arising within the service management environments for which you are responsible Support the development of client-specific customisations, configurations and enhancements and the testing and release of these into production Maintain development, test and live server environments Develop more »

Job summary Working on the ICT Service Desk providing 1st line ICT support to all CWP staff via the telephone or email, logging all Incidents or Service Requests on to the call management system. The role is based in Ellesmere Port with some remote working as part … ensuring that all KPIs are achieved using agreed escalation paths for issues which need further investigation.Experience supporting Microsoft products is essential. Knowledge of Ivanti Service Manager call management system (or equivalent), use of remote management tools, Cisco Jabber and Finesse. About us CWP provides health and care … ideally A level or equivalent Graduate level, MCSE or equivalent level of knowledge Evidence of continuous personal and professional development Understanding of an ITIL service management framework and application to multiple organisations ECDL qualified Knowledge and Expertise Essential Minimum 1 years experience of first line technical support or more »

to the appropriate IT support teams (Second Line Support, System Administrators, etc.) while ensuring proper documentation of troubleshooting steps and actions taken User Account Management, assist with user account administration tasks, including creating, modifying, and disabling user accounts, resetting passwords, and granting access permissions based on established security protocols … ensure the confidentiality, integrity, and availability of IT systems and data. Assist in enforcing compliance with IT Procurement, IT security policies and regulations Asset Management keep record of distributed IT, IT related equipment and keep HR in copy Support of Global office network providing support as described above to … apprenticeship and/or industry-standard certifications similar to CompTIA A+ will be considered. Proven experience in providing technical support in a helpdesk or service desk environment Strong knowledge of Microsoft Windows and Office 365 Suite, as well as common business applications and productivity tools Familiarity with ITIL (Information more »

to the appropriate IT support teams (Second Line Support, System Administrators, etc.) while ensuring proper documentation of troubleshooting steps and actions taken. User Account Management, assist with user account administration tasks, including creating, modifying, and disabling user accounts, resetting passwords, and granting access permissions based on established security protocols. … ensure the confidentiality, integrity, and availability of IT systems and data. Assist in enforcing compliance with IT Procurement, IT security policies and regulations. Asset Management keep record of distributed IT, IT related equipment and keep HR in copy. Support of Global office network providing support as described above to … apprenticeship and/or industry-standard certifications similar to CompTIA A+ will be considered. Proven experience in providing technical support in a helpdesk or service desk environment. Strong knowledge of Microsoft Windows and Office 365 Suite, as well as common business applications and productivity tools. Familiarity with ITIL (Information more »