10 Permanent Service Management Jobs in Cheshire

Applications (Incremental), Workplace Services and Cyber Security & Networking. Job Description The Role: Technical Services Engineer to provide onsite and remote support to a managed service customer, to resolve IT problems across multiple technology areas including Office 365, Networking, Windows Desktop Support and Backups. Ideally 2-3yrs experience. Key … Responsibilities: Manage tickets logged in our IT Service Management System and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required for the ticket; Liaise directly with the customer to resolve issues; Investigate the problem whilst … areas; O365; An ability to work to tight deadlines and manage priorities; A minimum of 2 years working within a dedicated IT department; VMware; management, and deployment of Virtual Machines; Automated Patch management via WSUS and third-party tools; End user support ie. Windows 10/Windows more »

are met while improving business outcomes. This role will establish a quarterly cadence for reviewing and managing challenges and risk across all product and service teams to ensure standard methodologies in service excellence. Essential Skills/Experience: - Experience in program and portfolio management processes in a complex … senior leaders, including VP level, to support strategic business performance optimisation - Experience building and implementing effective transition plans to required targets - Understanding of portfolio management concepts - Strong understanding of financial planning, budgeting, and contracting concepts/processes - Solid understanding of deploying goals and achievements/KPIs metrics for enhanced … of working - Record of accomplishment in building strong and credible relationships and with key senior partners Desirable Skills/Experience: - Pharmaceutical industry experience - Portfolio management, business performance, annual budget planning, and strategy development experience - IT service strategy and service management experience - Involvement in pharma thought leadership more »

Would you like to join a rapidly growing multifaceted Software Integration Consultancy? This high growth business is developing cost effective and expert level IT Service and Enterprise Service Management solutions across multiple businesses across the UK and mainland Europe. For our client to support their expanding client … clients and provide ongoing configuration and development of their platforms. You will perform daily administration, troubleshooting and resolution of any issues arising within the service management environments and support the development of client-specific customisations, configurations and enhancements and the testing and the release of these into production. … Responsibilities: Perform daily administration, troubleshooting and resolution of any issues arising within the service management environments for which you are responsible Support the development of client-specific customisations, configurations and enhancements and the testing and release of these into production Maintain development, test and live server environments Develop more »

in AWS and Linux technologies. Collaboration with software development teams to support and advise on best practices for maintaining performance and availability. Understanding of Service Management disciplines, preferably with experience in the ITIL framework. Lead DevOps Engineer - AWS, Terraform, Bash, Kubernetes Crewe – Hybrid 3 days per week more »

in AWS and Linux technologies. Collaboration with software development teams to support and advise on best practices for maintaining performance and availability. Understanding of Service Management disciplines, preferably with experience in the ITIL framework. Benefits include: • An inviting culture aligned with our customer-centric approach. • A rapidly expanding more »

IT Service and Infrastructure Engineer The Role:IT Service & Infrastructure Engineer As an IT Service & Infrastructure Engineer, you will play a pivotal role in ensuring the smooth operation of our IT services and infrastructure. You will be responsible for providing first and second line support, managing service … overtime. Additionally, candidates must possess a full clean driver's license and have access to reliable transportation to be considered for this role. Responsibilities: Service Management: Manage service requests, incidents, and problems from start to finish, including logging, prioritizing, responding promptly, providing updates, and achieving resolution. Provide … assistance for essential bespoke internal applications. Ensure strict adherence to Service Level Agreements (SLAs) and handle breaches following escalation procedures. Act as the primary point of contact between internal end-users and external suppliers, fostering strong working relationships. Undertake small to medium-sized IT projects as directed. Assist in more »

Job summary Working on the ICT Service Desk providing 1st line ICT support to all CWP staff via the telephone or email, logging all Incidents or Service Requests on to the call management system. The role is based in Ellesmere Port with some remote working as part … ensuring that all KPIs are achieved using agreed escalation paths for issues which need further investigation.Experience supporting Microsoft products is essential. Knowledge of Ivanti Service Manager call management system (or equivalent), use of remote management tools, Cisco Jabber and Finesse. About us CWP provides health and care … ideally A level or equivalent Graduate level, MCSE or equivalent level of knowledge Evidence of continuous personal and professional development Understanding of an ITIL service management framework and application to multiple organisations ECDL qualified Knowledge and Expertise Essential Minimum 1 years experience of first line technical support or more »

join a close knit team of people who genuinely enjoy working as a team. There are a wide variety of areas that require Project Management support for both internal projects and business facing deliveries including infrastructure, security, data, and applications. This is a fast-paced and exciting environment where … a 'can-do', and flexible attitude is essential. Key Responsibilities Effective co-ordination of the projects and management of their inter-dependencies including oversight of any risks and issues rising. Planning across all stages of the project lifecycle The co-ordination of new capabilities for the business to enable … for the overall integrity and coherence the projects assigned Develop and maintain the project environment to support each individual project via an effective project management office. Be able to produce and deliver updates to a Senior Management Your skills and Experience: Experience within IT Projects, including infrastructure, security more »

Whilst the exact responsibilities will vary, the main duties of the role can be summarized as follows: • To maintain a high degree of customer service for all support queries and adhere to good service management principles. • To take ownership of user problems and be proactive when dealing … networking and TCP/IP protocols. Excellent IT skills - Minimum 1-2 years’ experience in a similar helpdesk/IT support role Remote Device Management Office/Microsoft 365 PC System Build Desired but not essential: Previous experience of CCTV, Access Control, intruder and AV systems. The Ideal Candidate … Team Player with the ability to also work independently. Can-do attitude Strong Communication & Customer Service skills to manage client expectations. Self-motivated Ability to meet deadlines. Strong Troubleshooting skills to resolve issues raised by clients If you feel like you are a good fit for this position please more »

the UK in our Cheshire office near Frodsham and Runcorn (less than 1 minute off junction 12 M56). Working as part of the Service Management team providing 1st, 2nd and 3 rd level end user support (internal users and external customers) plus system support on the portfolio … backups and recovery. Configure and maintain the company's network and server infrastructure operating systems to comply with corporate polices. Provide support in Project Management and Delivery from a Solution design, peer review & client liaison perspective. Resolving technical problems as they arise. Supporting Sales Consultants. Creating proposals and quotations. … DHCP and DNS. Understand the setup and maintenance of network cabling and rack design in the office. Including the configuration of switches and routers. Management of network-related incidents and service requests (network including LAN, ADSL, FTTC, FTTP, ETHERNET, ECT). Setting up and configure all types of more »