14 Service Management Jobs in Cheshire

Applications (Incremental), Workplace Services and Cyber Security & Networking. Job Description The Role: Technical Services Engineer to provide onsite and remote support to a managed service customer, to resolve IT problems across multiple technology areas including Office 365, Networking, Windows Desktop Support and Backups. Ideally 2-3yrs experience. Key … Responsibilities: Manage tickets logged in our IT Service Management System and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required for the ticket; Liaise directly with the customer to resolve issues; Investigate the problem whilst … areas; O365; An ability to work to tight deadlines and manage priorities; A minimum of 2 years working within a dedicated IT department; VMware; management, and deployment of Virtual Machines; Automated Patch management via WSUS and third-party tools; End user support ie. Windows 10/Windows more »

IT Service and Infrastructure Engineer The Role:IT Service & Infrastructure Engineer As an IT Service & Infrastructure Engineer, you will play a pivotal role in ensuring the smooth operation of our IT services and infrastructure. You will be responsible for providing first and second line support, managing service … overtime. Additionally, candidates must possess a full clean driver's license and have access to reliable transportation to be considered for this role. Responsibilities: Service Management: Manage service requests, incidents, and problems from start to finish, including logging, prioritizing, responding promptly, providing updates, and achieving resolution. Provide … assistance for essential bespoke internal applications. Ensure strict adherence to Service Level Agreements (SLAs) and handle breaches following escalation procedures. Act as the primary point of contact between internal end-users and external suppliers, fostering strong working relationships. Undertake small to medium-sized IT projects as directed. Assist in more »

come and join the team in Knutsford. The primary role of the Technical Support Specialist is to provide support to the UK & Ireland Field Service Engineers and the Glory internal customer helpdesk. The job holder will provide Level 2 Support on both hardware & software and will be responsible for … managing technical escalations through to resolution as well as utilising Glory’s bespoke remote device management platform to aid a swifter resolution, were possible, on solutions that are linked to the platform. Additional responsibilities will be to perform technical analysis on service management information to identify and … electronic technical documentation including Field Information Bulletins, Technical Information Bulletins, and field engineering procedures. Provide technical assistance on machine problems to customers and Field Service Engineers. Design and deliver training courses on GGS/OEM products to customers, Field Service Engineers, and the GGS Helpdesk. Provide technical assistance more »

join a close knit team of people who genuinely enjoy working as a team. There are a wide variety of areas that require Project Management support for both internal projects and business facing deliveries including infrastructure, security, data, and applications. This is a fast-paced and exciting environment where … a 'can-do', and flexible attitude is essential. Key Responsibilities Effective co-ordination of the projects and management of their inter-dependencies including oversight of any risks and issues rising. Planning across all stages of the project lifecycle The co-ordination of new capabilities for the business to enable … for the overall integrity and coherence the projects assigned Develop and maintain the project environment to support each individual project via an effective project management office. Be able to produce and deliver updates to a Senior Management Your skills and Experience: Experience within IT Projects, including infrastructure, security more »

role will support the menu planning and administration process for airlines, caterers and vendors by administering services within Promeus. Role Creating new cycles and service plans. Communicate to airline/caterers via email/phone/Microsoft Teams. Check budgets. Input data into the menu planning module. Input data … requirements to completion for both BAU and complex changes. Update any required logs and provide feedback to the Senior Business Manager. Ability to open service requests either by telephone to our 3rd party service providers who manage the Promeus infrastructure. Fast response to problems and escalation if required. … equivalent, grade Grade A*-C/9-4 or equivalent (Essential) About the Employer LOMATURE LTD Lomature Limited is an established technology and managed service company based in Manchester, providing airlines and other industries with software and managed services. Our main solution, Promeus, helps airlines meet the challenges of more »

Role: Incident Management Service Location: Crewe Technical Skill: - · Incident management facilitating timely resolution of customer IT issues within agreed SLA targets including escalation, communication, and coordination with internal and external parties. · Developing and documenting Incident processes and protocols. · Uses 8D methodology to investigate and resolve incidents. Produces … regular Incident summary reports for purposes of communication. · Availability Management - ensure that services and underlying infrastructure are available in alignment with both business need and contractual obligations of suppliers. Communicate service status/issues to connected car service stakeholders. · Development of a knowledge base for internal and … Fix) rate of Customer issues and implementation of process improvements from lessons learnt · Prior experience of Incident and other ITSM processes · Strong knowledge on Service Now – mainly in Problem, Change, Major Incident and Reporting modules. · Excellent leadership skills and ability to collaborate with team members. · Strong problem solving, analytical more »

are met while improving business outcomes. This role will establish a quarterly cadence for reviewing and managing challenges and risk across all product and service teams to ensure standard methodologies in service excellence. Essential Skills/Experience: - Experience in program and portfolio management processes in a complex … senior leaders, including VP level, to support strategic business performance optimisation - Experience building and implementing effective transition plans to required targets - Understanding of portfolio management concepts - Strong understanding of financial planning, budgeting, and contracting concepts/processes - Solid understanding of deploying goals and achievements/KPIs metrics for enhanced … of working - Record of accomplishment in building strong and credible relationships and with key senior partners Desirable Skills/Experience: - Pharmaceutical industry experience - Portfolio management, business performance, annual budget planning, and strategy development experience - IT service strategy and service management experience - Involvement in pharma thought leadership more »

to the appropriate IT support teams (Second Line Support, System Administrators, etc.) while ensuring proper documentation of troubleshooting steps and actions taken User Account Management, assist with user account administration tasks, including creating, modifying, and disabling user accounts, resetting passwords, and granting access permissions based on established security protocols … ensure the confidentiality, integrity, and availability of IT systems and data. Assist in enforcing compliance with IT Procurement, IT security policies and regulations Asset Management keep record of distributed IT, IT related equipment and keep HR in copy Support of Global office network providing support as described above to … apprenticeship and/or industry-standard certifications similar to CompTIA A+ will be considered. Proven experience in providing technical support in a helpdesk or service desk environment Strong knowledge of Microsoft Windows and Office 365 Suite, as well as common business applications and productivity tools Familiarity with ITIL (Information more »

Whilst the exact responsibilities will vary, the main duties of the role can be summarized as follows: • To maintain a high degree of customer service for all support queries and adhere to good service management principles. • To take ownership of user problems and be proactive when dealing … networking and TCP/IP protocols. Excellent IT skills - Minimum 1-2 years’ experience in a similar helpdesk/IT support role Remote Device Management Office/Microsoft 365 PC System Build Desired but not essential: Previous experience of CCTV, Access Control, intruder and AV systems. The Ideal Candidate … Team Player with the ability to also work independently. Can-do attitude Strong Communication & Customer Service skills to manage client expectations. Self-motivated Ability to meet deadlines. Strong Troubleshooting skills to resolve issues raised by clients If you feel like you are a good fit for this position please more »

to the appropriate IT support teams (Second Line Support, System Administrators, etc.) while ensuring proper documentation of troubleshooting steps and actions taken. User Account Management, assist with user account administration tasks, including creating, modifying, and disabling user accounts, resetting passwords, and granting access permissions based on established security protocols. … ensure the confidentiality, integrity, and availability of IT systems and data. Assist in enforcing compliance with IT Procurement, IT security policies and regulations. Asset Management keep record of distributed IT, IT related equipment and keep HR in copy. Support of Global office network providing support as described above to … apprenticeship and/or industry-standard certifications similar to CompTIA A+ will be considered. Proven experience in providing technical support in a helpdesk or service desk environment. Strong knowledge of Microsoft Windows and Office 365 Suite, as well as common business applications and productivity tools. Familiarity with ITIL (Information more »

the UK in our Cheshire office near Frodsham and Runcorn (less than 1 minute off junction 12 M56). Working as part of the Service Management team providing 1st, 2nd and 3 rd level end user support (internal users and external customers) plus system support on the portfolio … backups and recovery. Configure and maintain the company's network and server infrastructure operating systems to comply with corporate polices. Provide support in Project Management and Delivery from a Solution design, peer review & client liaison perspective. Resolving technical problems as they arise. Supporting Sales Consultants. Creating proposals and quotations. … DHCP and DNS. Understand the setup and maintenance of network cabling and rack design in the office. Including the configuration of switches and routers. Management of network-related incidents and service requests (network including LAN, ADSL, FTTC, FTTP, ETHERNET, ECT). Setting up and configure all types of more »

The IT Support Consultant/Customer Service Consultant role is a highly responsible position which requires someone who has the ability to effectively manage client expectations, take ownership of remote support and action a field engineer to site calls. Role · To maintain a high degree of customer service for all support queries and adhere to good service management principles. · To take ownership of user problems and be proactive when dealing with user issues. · To log all calls on our support desk software and manage the ticket system effectively. · Deal with administrative activities professionally and in more »

Desktop Support Engineer Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Desktop Support Engineer with excellent knowledge and experience of supporting multiple users of technologies including Office 365, Active Directory and Citrix. On offer is a highly competitive salary with the … to employees (users) with regard to IT services provided by the IT department. The Responsibilities Ensure that all calls are logged in the IT Service Management tool to ensure accurate statistics and analysis of calls. Procure and deploy laptop/desktop and mobile devices according to group standards … Active Directory and Citrix thin client and locally-installed business applications where required Process request for Starters, Leavers and Movers and associated user account management activities Ensure that user accounts are deployed and configured correctly according to group standards Ensure that digital workplace information and reports are kept up more »

the UK in our Cheshire office near Frodsham and Runcorn (less than 1 minute off junction 12 M56). Working as part of the Service Management team providing 1st, 2nd and 3 rd level end user support (internal users and external customers) plus system support on the portfolio … backups and recovery. Configure and maintain the company's network and server infrastructure operating systems to comply with corporate polices. Provide support in Project Management and Delivery from a Solution design, peer review & client liaison perspective. Resolving technical problems as they arise. Supporting Sales Consultants. Creating proposals and quotations. … DHCP and DNS. Understand the setup and maintenance of network cabling and rack design in the office. Including the configuration of switches and routers. Management of network-related incidents and service requests (network including LAN, ADSL, FTTC, FTTP, ETHERNET, ECT). Setting up and configure all types of more »