3 Service Management Jobs in Coventry

About the role We have an exciting opportunity for an experienced Infrastructure Engineer to lead a successful and established Service team, responsible for supporting the Service requirements of our End Users and maintaining compliance requirements within the estate. This team plays a key role in supporting our transition … to a modern workplace, by providing Service support to end users as we implement new and exciting technologies. As a team we work collaboratively with other technical teams to achieve shared Service objectives and youll contribute to the alignment of ways of working within practices across IT Service. … We provide a high level of knowledge to the Service team to aid the troubleshooting of and resolution to complex end user incidents, ensuring services are maintained with our SLAs. The responsibilities of this role will include being the lead contact for all Service-related queries Managing both more »

Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. … Recognize and develop technical and financial optimization potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence more »

strong technical background, with the ability to lead, motivate, and inspire others is therefore essential. The Head of Technology is a strategic leadership and management role within the NHS Counter Fraud Authority, responsible for providing leadership, management, co-ordination and strategic direction setting across the technology and digital … availability, integrity, non-repudiation and privacy Evidence of continual professional development at a strategic level in the technology field Extensive knowledge of ITIL v4 Service Management and/or ISO 20000 IT Service Management Principles Extensive knowledge of project management methodologies Demonstrates significant knowledge of … as ; oCloud oArtificial Intelligence Desirable Knowledge of SIAM principles, aims and application Experience Essential Experience of strategic digital leadership and operating at a senior management level to inform and influence Significant experience in developing and implementing a range of technical solutions and strategies in a multi supplier environment Significant more »