2 Permanent Service Management Jobs in Doncaster

with software installations, network failures, hardware faults, and other IT-related problems. The role will also assist in logging and resolving user incidents/service requests using the IT Service Management Tool, monitoring progress and, keeping users appraised of events and updates. What you’ll do: Handle … incoming incidents and service requests referred by the IT Service Desk Deal with requests within the agreed performance targets and service levels. Identify and carry out any immediate corrective action that can resolve or contain issues directly. Monitor progress of incidents and keeps all interested parties informed. … to assist resolution where necessary. Escalate and progress the severity of support issues as required. Ensure that all relevant information is recorded in the Service Management system and kept up-to-date. Work with other members of the team on a rota basis to ensure the IT Support more »

the seamless operation of end-users to fulfill IT environments. You are tasked with supporting all aspects of hardware and software, prioritising incidents and service requests, Changes Problem Management and ensuring the fulfillment of service level agreements (SLA.) This role is fully office based.There will also be … during planning and rollout as and when required Actively monitoring alert systems and promptly remediating issues, with the goal of mitigating incidents and minimising service interruptions. Supporting the audit process and ensuring compliance for a successful audit. Ensure Asset Management is updated when Assets are reassigned to End … Operating Systems, with recent support experience up to Windows 10 Knowledge of network troubleshooting, Ethernet and IP configuration. Knowledge of software distribution and patch management Knowledge of Windows/Chrome and Mac operating systems Excellent interpersonal and communication skills, including strong listening skills Excellent analytical skills and Initiative-driven more »