3 Service Management Jobs in Doncaster

with software installations, network failures, hardware faults, and other IT-related problems. The role will also assist in logging and resolving user incidents/service requests using the IT Service Management Tool, monitoring progress and, keeping users appraised of events and updates. What you’ll do: Handle … incoming incidents and service requests referred by the IT Service Desk Deal with requests within the agreed performance targets and service levels. Identify and carry out any immediate corrective action that can resolve or contain issues directly. Monitor progress of incidents and keeps all interested parties informed. … to assist resolution where necessary. Escalate and progress the severity of support issues as required. Ensure that all relevant information is recorded in the Service Management system and kept up-to-date. Work with other members of the team on a rota basis to ensure the IT Support more »

under pressure. Main duties of the job The post holder will be responsible for the day to day second line resolution of incidents and Service Requests that come in via the Service Desk. Provide hands on technical support via face to face, remote access and phone supporting Trust … Configuration, deployment, repair and maintenance of desktop PC's, Laptops, tablets, iPads, iPhones and android phones Updating the incident and request tickets within the Service Desk Logging tool. Documentation of procedures Project work as required. Compliance with operational processes (Incident Management, Request Management, Major Incident Management … patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. As an equal opportunities employer, we encourage applicants from all sectors of the more »

Carry out safety checks Identify problems using tools, a laptop or hand-held computer Great starting salary - Minimum £15,510 - Rising with age and service Hands on learning - working on a wide range of premium handling equipment Supportive technical environment Assigned mentor for each apprentice Brand new toolbox and … full time permanent employment with the group as an engineer upon course completion. Following this there are a number of avenues into: sales, contracts management, service management or office based support positions. Apprenticeship Standard Lift truck and powered access engineering technician (level 3) Training Provider F-TEC more »