4 of 4 Contract Service Management Jobs in the East of England

using Agile and Waterfall methodologies as appropriate. Oversee and coordinate all activities to ensure alignment with business objectives and compliance with financial regulations. Use ITIL best practices to manage service transitions, incident management, and change control processes. Provide regular reporting and communication to senior stakeholders, highlighting progress, risks, and mitigation plans. Foster a high-performance delivery culture focused … finance business processes within large organisations. Solid experience working alongside and managing SI partners to ensure accountability and delivery. Skilled in project delivery methodologies including Agile, Waterfall, and ITIL service management frameworks. Exceptional stakeholder management and communication skills. Strong leadership capability with the ability to motivate and drive teams to meet deadlines and quality standards. Experience working … and managing hybrid environments during transitions. Excellent problem-solving skills with a proactive, solution-focused approach. Desirable: Relevant certifications in Oracle ERP, Agile (e.g., Scrum Master), ITIL, or Project Management (PMP, Prince2). More ❯

patching etc) and other digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between Trust sites across Essex resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLA's. As this is a customer facing role it is essential for the successful … candidate to have excellent communication skills and have significant relevant experience of working within an IT Service Delivery team. Main duties of the job A key responsibility of this post will be to contribute as part of the wider Service Delivery team to meeting client SLA's. Taking a flexible approach to meet client expectations and contractual KPIs … required act independently within appropriate policies, procedures and guidelines, deciding when it is necessary to refer to their manager. The role will be responsible for the correct and appropriate management and resolution of calls assigned to them. Clearly defined targets and objectives will be managed through regular 1:1s and reviews As the role is mobile, you must have More ❯

Title: ITSM and ServiceNow Analyst – EMEA (2-Year Fixed Term Contract) Location: Hatfield (Hybrid Working Available) Contract Type: Fixed Term (2 Years), Full-Time Are you passionate about IT Service Management and ServiceNow? Do you thrive in a collaborative, patient-focused environment? We’re looking for an experienced ITSM and ServiceNow Analyst to join my client on a … understanding of ITSM frameworks and IT support environments. Hands-on experience with ServiceNow development and module implementation (ITSM, ITOM; ITBM, CSM, HR a plus). Experience working with external service providers and managing stakeholder relationships. Familiarity with project management methodologies. What’s in It for You Competitive salary and bonus Hybrid working model Free onsite parking and electric More ❯

and support the delivery of the High Touch Technical Support programme to major customers Ensure follow-up and closure of critical incidents, providing consistent updates and resolution progress Monitor service alerts and new support cases, driving them to resolution Act as a key liaison between internal teams and customers, ensuring smooth communication and issue management Use collaboration tools … phone, email, video conferencing) to maintain a strong customer relationship Conduct root cause and operational analysis in collaboration with engineers and technical teams Produce reports, service-level calculations, and trend analysis Participate in and lead service review meetings with customers What We're Looking For: DV Clearance (Developed Vetting) - Required to be active Service Management experience … Required Proven incident management experience (5+ years) Demonstrated conflict management skills in customer-facing environments Familiarity with ITIL frameworks (ITIL v4 Foundation desirable) Technical knowledge in networking (desirable) Experience in vendor management and working within SLA-driven environments Exposure to Lean Six Sigma methodologies is an advantage CCNA and/or Cisco Certified Support Technician (CCST) - Preferred More ❯