1 to 25 of 372 Permanent Service Management Jobs in England

Location: Barrow (2/3 days per week) Duration: 6 Months + Extensions Rate: £470 per day Role Description: The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved Skills/Experience: Ability to more »

IT Continual Service Improvement (CSI) Manager - £490 per day outside IR35 (Hybrid, Corsham) APPLICANTS MUST HOLD ACTIVE SC SECURITY CLEARANCE. Job Description: The main purpose of the Continual Service Improvement role is to use methods from quality management to learn from past successes and failures. Continual Service … and communicate the CSI vision throughout the IT Supply Chain. Provide overall direction and guidance for improvement objectives. Work with all other areas of Service Management (Service Owners, Product Owners, Process Owners and Managers, etc) to identify and manage the improvement plan (identify improvements, review & prioritise improvements … analysis to facilitate improvement of new or existing services. Driving and managing the implementation of Continual Improvement Plans for process areas, focussing on Supplier Management and Service Level Management & Reporting as initial priorities. Work closely with others to provide governance, transparency, and accountability on tracking & reporting on more »

complex Email organisations including but not limited to MS Exchange technologies, preferably in a secure environment. Current SC Clearance Wintel Engineer The WINTEL Engineering Service will support the technical team installing, configuring and updating Windows servers and software components of the NSoIT(D) solution and development environment. The target … WSUS, PKI and MS Office elements. Production and review of low levels of design artefacts. Supporting wider NSoIT(D) system testing activities. Working with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that the following skills … performance, cost, and time. Working as part of a large technical team. Working with PowerShell. Microsoft MCSE Qualification or similar A firm grasp of service management tooling and ITIL. Strong communication skills, both written and verbal. Strong critical thinking and analytical skills to solve problems and propose new more »

NMS Recruit are seeking an experienced enthusiastic Service Relationship Manager to join a thriving telecoms business. Reporting to the Head of Service Management and Transformation You will be the first point of call for partners that need additional support from the business and will be responsible for … building and nurturing relationships to keep partners on the happy path. The role will involve conducting service reviews building get-well plans where appropriate and being the face of the operations team. The role is not just partner facing, you will also take the lead driving service improvement … with suppliers and contractors to improve delivery lead times and keep us delivering service faster than competitors. A successful Service Relationship Manager will have experience across Customer Service, Customer Support or Sales in the telecommunications industry, with a strong advantage for those from a network provider background. more »

The Role An exciting opportunity has arisen for an enthusiastic Service Delivery Manager to join our Information Systems team. The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes … is to be the best energy company in serving our customers, whilst delivering a sustainable energy solution. We are looking for a well-rounded Service Delivery Manager to lead and drive the incident management process and investigate problems in systems, processes, and services. We are looking for somebody … to manage the incident, capacity, event, and availability management processes, partnering with the Service Integrator to ensure that appropriate procedures and reporting mechanisms adequate information flow are in place. The Service Delivery Manager ensures that the root cause of a problem is resolved thus preventing further incidents more »

Help strengthen our Team as our Network Configuration Analyst. Home based role. Great opportunity to join our Capacity and Reporting Team, within the Service Operations Team. You will play a crucial role in maintaining and optimizing ITSM (IT Service Management) Asset and Configuration Management processes. Your … responsibilities include ensuring coordinated multi-service provider operations, managing asset and configuration policies, and conducting audits. What You’ll Be Doing: Work closely with cross-functional teams to identify current and future network Configuration Management requirements. Analyse network locations, hardware, and leased line data sets to identify accuracy … issues. Develop Configuration Management processes and standards. Collaborate with Operations and Service Delivery teams to implement solutions to address configuration constraints and performance or accuracy issues. Monitor and report on Configuration Management performance metrics. Maintain up-to-date knowledge of industry best practices and emerging trends in more »

key design decisions across all change initiatives in accordance with technical suitability, group standards, policies, and principles. Defining solutions and providing architecture guidance and management services to ensure alignment with strategic objectives, policy compliance, and adherence to standards. Establishing and maintaining design governance principles and standards to meet evolving … disseminating key enterprise architecture artifacts to relevant stakeholders, including policies, standards, processes, and templates. Managing critical group enterprise architecture assets within the group EA management tool/repository, such as application and technology catalogs, roadmaps, and capability models. Facilitating group architecture governance forums, including developing decision-making frameworks, scheduling … knowledge of enterprise-grade integration architecture, including modern RESTful API approaches and traditional messaging and web services. Familiarity with infrastructure and security architecture, IT service management frameworks (e.g., ITIL), and IT governance frameworks (e.g., COBIT). Understanding of secure design and development practices and frameworks, preferably ISC2 CSSLP more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … .NET. Power Platform experience is preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/ more »

the Products. Partner with other architects to provide scalable and adaptable architectural solutions. Skills/Competencies : Strong knowledge and experience in Information Architecture, IT Service Management, Solution Architecture, CMDB/CSDM, and ServiceNow Products. Proficiency in defining and refining the Architectural strategy. Ability to design and direct Architectural more »

Services team delivering quality front-line support for a prestigious MoD contract, with a key focus on delivering to the customer within the agreed service SLAs. Note: Due to the work with MoD, you will need to hold valid SC clearance. In the role, you will cover a broad … required Resolution and/or escalation of faults reported within agreed SLAs Ensuring all actions carried out on tickets are recorded accurately in the Service Management toolset Managing IT assets (e.g. laptops, printers, monitors, etc.) accurately in the Service Management toolset Managing users, computers, and group more »

Should have experience working in the telecommunications domain and implementing ServiceNow in the telecommunications domain. Configure/Customize ServiceNow including Workflows using Flow Designer, Service Catalog, UI, Client scripts, Business rules, UI Actions, Script includes, etc. Custom applications development. Need to be Hands-on in ServiceNow, proactive and have … a sense of ownership. Utilize extensive expertise in Service Management tools to enhance and optimize ServiceNow implementations. Collaborate with stakeholders to gather and analyze business requirements, translating them into effective ServiceNow solutions. Technical Skills: In-depth knowledge of ServiceNow platform capabilities and modules. Experience with ServiceNow integration methodologies. … Hands on experience in TSOM, TSM and IT Service Management (ITSM) processes. Certifications: CIS- certification more »

big, customer-centered ambitions. Job Description Closing date for applications - 05/04/2024. We have a fantastic opportunity for an IT Ops Service Support Analyst to join our Retail Support Services (RSS) team in either Hove, Cardiff or London! This is the ideal role for someone in … service support looking for their next challenge. What you’ll be doing Providing expertise, consultancy and resolution for incidents, requests & problems received and working with multiple level three support teams (internal and external), so that they can be resolved to the customer's satisfaction, within the agreed service … Product Owners for remedial action. Ensuring all support and maintenance provided by 3rd party suppliers, under the individual's control, is delivered within agreed service levels Escalating issues likely to cause an extended service outage, and service levels not being met, according to procedures in place Contributing more »

requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in ServiceNow and one or more of the following areas we want to hear from you: • ITSM, ITIL, ITAM, CMDB …/uCMDB • ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.) As a Senior Technical Consultant you will be responsible for the following deliverables: • Preparing and running functional design workshops including the creation of design specifications based on out-of-the … email, MID, etc) To be successful in the Senior Technical Consultant role you must have: • Hands-on design, development and deployment experience with the Service-now.com platform for 12 – 18+ months (and/or similar ITSM toolsets for 3+ years) • Experience in providing creative solutions to business problems and more »

National Security, Counter Terrorism or Public Sector project experience. Prior consulting background Technology Operating Model design Process re-design, optimisation and lean practices Delivery Management and Business Analysis IT Operations Requirement’s elicitation Value stream mapping IT Service Management and ITIL Product Ownership and Management Product more »

Maintain and test Disaster Recovery processes and procedures documentation and running of DR Sessions Ensure that SQL Server security and database activity monitoring Efficient management of SQL related incidents and requests via service management software Support I.T and Security Audits e.g. SOX, ISO27001 etc Understanding of tickets … SSRS and SSIS Ability to review and analyse complex stored procedures Database Design & Development SQL Server performance tuning and optimization Good communication and customer service skills Ability to work under own initiative/under pressure Good understanding of business practices Strong problem-solving skills What happens next? If this more »

Working alongside the Group Infrastructure Manager and Infrastructure team to ensure that global Azure landing zones are securely managed and are well maintained, target service & availability levels are established and well reported both internally and with third party suppliers. To work with regional Infrastructure Teams and suppliers to establish … to ensure all Azure resources, operating systems, virtual network platforms and hardware firmware are kept up to date; Working within the CAB and change management processes to ensure changes are delivered to the highest standard and following best practice; Working closely with business stakeholders on access, requests and management … areas of improvement, automation and efficiency through use and implementation of appropriate reporting tools Providing direction to and leading other teams regarding Azure Infrastructure Management best practice and technical project delivery Being proactive and working closely with the engineering and projects functions to ensure all deliverables are documented and more »

working for Ultima and our customers. At Ultima, we’re driven by a shared passion for putting the right technology solution, technical expertise and service management into place, so that no matter where you are on your IT journey, we can make technology a positive asset, aligned with … people across a wide range of functions in our business. The role will work to deliver a values led, growth and improvement focussed People service to enable a high performing team culture. The point of contact for team leaders and managers, from our UK operation in Reading Lead the … management of annual people cycle activities, including performance, talent management and reward, ensuring our line managers are well-equipped and enabled to have quality conversations. Lead people programs and initiatives in support of the segment people strategy in the following areas; Entry-in talent strategy Energizing and healthy more »

Well, the answer is simple. Our purpose is ‘Sharing the Joy of Italian Dining’ and we do this through our menu (our product), our service (our people) and our environment (our places). Serving a delicious range of food and drink, inspired by our time spent travelling the length … IT Services and Product Manager you will be responsible for ensuring a working BAU environment for all systems from an IT perspective, through Supplier Service reviews, managing releases of SaaS/PaaS/IaaS product upgrades and relevant firmware and hardware upgrades. By adhering to product and supplier roadmaps … line with outcomes Prepare for upcoming releases and product roadmaps for systems and supplied services, and implementing with internal stakeholders Organise and perform regular service reviews with suppliers to ensure smooth BAU support Work with IT 3rd Line Support Analyst to provide 3rd line support to internal teams and more »

cost effectively as possible. To deliver this with high levels of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning with the whole business’ objectives. Responsibilities Service Delivery Management Manage service performance … staff. Establish Delivery Framework Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. Commercial Management Manage customer agreements to optimise profitability. Work with the Finance Director to create processes for analysing the costs of service … Create processes to identify sales opportunities and refer them to the wider business. Report costs of delivering services and other qualitative feedback to product management and sales teams. Create Cost-Effective Systems Ensure operational processes are efficient and cost-effective. Effectively manage costs whilst maintaining the overall customer experience. more »

Sales, Services and Training partner for ServiceNow globally providing design, implementation, and support services to clients worldwide. If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following two main areas, we want to hear from you: • ServiceNow or … other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.) • Web Technologies (XML, HTML, JavaScript, Web Services, etc.) Solution Architect: The primary role of the Solution Architect is to propose and govern technical solutions, overseeing the quality of the solution architecture and design integrity. They are responsible for … client on the solution architecture options, including the impact of new technologies on their existing technical and information system environment. • Work closely with project management and delivery teams to assist the planning and review of project schedules, project reviews and gap analysis. • Stay current on product developments/releases more »

the Systems Safety and Environmental Engineering Manager, and working directly for the E-7 Wedgetail Lead Safety Engineer, you will undertake development and in-service System Safety activities in support of the UK MOD customer and the UK and US-based suppliers of the Wedgetail weapon system Airborne Mission … systems. Previous industry Safety Engineering experience in the Military Air environment. This should include application of Def Stan 00-056. Experience developing Safety Management Systems and in-service management of Safety Cases, and Hazard Logs. Experience with the use of common safety tools, such as CASSANDRA more »

point of escalation for operational issues impacting stakeholders within the Data Platforms team. Collaborate with stakeholders to minimize role overlap, embed the team into service management platforms, and clarify roles and responsibilities. Influence Data Platforms priorities by engaging with product owners and leadership. Engage in relevant groups and … committees to drive positive change within Elanco. Educate stakeholders about the team's operational services and define those services. Develop standard service offerings, improve service-related knowledge articles, and identify continuous improvement opportunities. Specifically, how to leverage Data Platforms’ capabilities, products, and services) in ServiceNow. Document pain points … and services. (ie. Access Roster Reviews, Periodic Reviews and other CAPA activities.) Represent the team in vendor governance meetings and ensure compliance with change management and ITSM processes. Minimum Qualification (education, experience and/or training, required certifications): Holds a Bachelor’s degree in a technical or operational discipline more »

/HAVE Experience in a similar role, with a track record of successfully delivering IT services using the ServiceNow platform Strong understanding of IT service management processes and best practices, with ITIL certification preferred Excellent leadership and team management skills, with the ability to motivate and inspire … to build strong relationships with clients and stakeholders Experienced managing budgets and vendor relationships Proven ability to drive continuous improvement and innovation within a service delivery environment. YOU WANT TO Lead the implementation of ServiceNow solutions for our clients, including requirements gathering, solution design, configuration, testing, and deployment Serve … processes and methodologies, identifying opportunities for efficiency gains and quality improvements Stay current with industry trends and best practices in ServiceNow implementation and IT service management Travel within the UK to collaborate with the clients. TOGETHER WE WILL Work on design, delivery, and support of a variety of more »

we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being. We are looking for a passionate IT Service Management (ITSM) Lead to drive and operate service management across our organisation. As part of the TechOps Operations team, you will … have the opportunity to work in various areas, including IT Service Management (such as Incident, Change, Knowledge, Problem and Asset Management), Continuous Improvement, ServiceNow, Virtual Agent/Chat, IT Service Desk, Managed Service Providers and Infrastructure Operations. The role of Global IT Operations is crucial … well, it can transform the organisation. Since Elanco’s separation from Eli Lilly & Company, we have taken the opportunity to design a modern operations service from scratch. Over the past two years, we have implemented the fundamentals and matured our processes. Our goal is to build upon this foundation more »

Service Desk Engineer Are you ready to embark on an exhilarating journey in the world of IT support? Look no further! With over 25 years of unparalleled expertise in our sector, our company is one of the main leaders in an ever growing industry. We're seeking a passionate … and dedicated Service Desk Engineer to join our team and elevate our commitment to excellence! The Benefits We Offer A competitive salary starting at £25,000 with shift allowance and further benefits 25 days annual holiday, bank holidays and birthday off Development through the company with training opportunities and … scheme Income protection and life assurance policies Tax free childcare scheme and eye care for staff Company pension Key Responsibilities As part of our service desk you will be our first line of response, liaising with our staff to ensure that they have the support needed to assist them more »