13 Apprenticeship Service Management Jobs in England

users in relation to IT support. Become familiar with technical troubleshooting of both hardware and software issues. Adhere to established processes centred around the service desk such as access management, incident management, service management, problem management and change management. Actively participate in continued development … and Maths GCSE or equivalent, grade A*-C/9-4 or equivalent (Essential) About the Employer Royal Bank of Canada RBC BlueBay Asset Management represents RBC Global Asset Management, the asset management division of Royal Bank of Canada outside North America. RBC is among the world more »

Carry out safety checks Identify problems using tools, a laptop or hand-held computer Great starting salary - Minimum £15,510 - Rising with age and service Hands on learning - working on a wide range of premium handling equipment Supportive technical environment Assigned mentor for each apprentice Brand new toolbox and … full time permanent employment with the group as an engineer upon course completion. Following this there are a number of avenues into: sales, contracts management, service management or office based support positions. Apprenticeship Standard Lift truck and powered access engineering technician (level 3) Training Provider F-TEC … Established in 1978 we have 45 years of experience in the materials handling industry and pride ourselves on our extensive and versatile product and service range. Our company goals are achieved by supplying quality products at affordable prices. Read more… Our extensive range of Heli products, up to more »

Duties include: servicing and repairing a variety of forklift trucks and warehouse equipment. Role Great starting salary - Minimum £15,510 - Rising with age and service Hands on learning - working on a wide range of premium handling equipment Supportive technical environment Assigned mentor for each apprentice Brand new toolbox and … into full-time employment with the group as an engineer upon course completion Following this, there are a number of avenues for: sales, contract management, service management or office-based support positions. Apprenticeship Standard Lift truck and powered access engineering technician (level 3) Training Provider F-TEC more »

Carry out safety checks Identify problems using tools, a laptop or hand-held computer Great starting salary - Minimum £15,510 - Rising with age and service Hands on learning - working on a wide range of premium handling equipment Supportive technical environment Assigned mentor for each apprentice Brand new toolbox and … full time permanent employment with the group as an engineer upon course completion. Following this there are a number of avenues into: sales, contracts management, service management or office based support positions. Apprenticeship Standard Lift truck and powered access engineering technician (level 3) Training Provider F-TEC more »

and Printers Troubleshoot basic network issues such as ADSL broadband issues Escalate unresolved calls to the infrastructure support team Log all calls in the Service Desk Incident Management Software Take ownership of user problems and follow up the status of problems on behalf of the user and communicate … progress in a timely manner To maintain a high degree of customer service for all support queries and adhere to all service management principles Publishing support documentation to assist staff with requests for information & provide staff training if required Basic Active Directory knowledge. Creating user accounts, reset … Excellent organisational skills Some knowledge of Microsoft based operating systems You will be a self-motivated achiever who gains satisfaction from providing excellent customer service DBS Security Check required Training Information Communications Technician Level 3 Delivery of training to be confirmed Ongoing personal development & training is at the core more »

for a range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.) • Keeping accurate records of all site information using IT service management tools • Providing excellence customer service to end users, such as staff & students • Ensuring service level agreements are met • Promptly completing … there is plenty of opportunity to experience other aspects of the industry. Apprenticeship Standard Information communications technician (level 3) Training Provider THE IT SKILLS MANAGEMENT COMPANY LIMITED Working Week Monday to Friday. Shifts to be confirmed. Expected Duration 17 Months Positions Available 1 Closing Date Saturday, 11th May more »

In this work-based training programme you’ll work towards a Level 3 apprenticeship as an IT Solutions Technician. Role Primarily based within the Service Desk team with work experience within the Science Support, Infrastructure & Networks teams within NPL’s IT Services department. You will provide first line support … of team working and end user interaction to provide great customer service. You’ll also be offered training to improve your communication skills, time management, team working and presentation skills. IT Solutions Technician Apprentice duties: IT Service Desk providing help and support to end users on the phone … of financial/business applications Assisting with the delivery of projects Microsoft Office 365 and Cloud services Unified Communication technologies Cybersecurity and awareness programmes Service management and reporting Training Apprentices will be required to attend college at least x 1 day per week at Richmond Campus completing necessary more »

The role of the 1st Line Service Desk Technician is to receive telephone calls, emails and live chats from users/customers, record as much information as possible, attempt to resolve the incident/request and log as a ticket if immediate remediation is not possible. Role Customers (Internal … SLAs Shared Inbox emails to be logged within SLA Ensuring Incidents & Requests are actioned within required SLAs Escalating high priority incidents & major incidents to management team Attempting to resolve incidents and requests on initial contact Ensuring regular, positive feedback from customers Act as single point of contact for end … concise information to be recorded on each ticket.MDS to be completed, in full, on each ticket Aim to meet Team, and Individual, Objectives Maintain service delivery against Key Performance Indicators Manage and lead each phone call in an engaged and structured manner Retain ownership of incidents and requests until more »

Aim to provide technical support; answering support queries either via phone, emails or on-site. Learn how to maintain a high degree of customer service for all support queries and adhere to all service management principles. Develop on how to take ownership of user problems and be … hardware problems detected. Support other users in the use of computer equipment by providing necessary training and advice. Learn how to allocate more complex service issues to the relevant IT Support members. Training Information & Communications Technician - https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1 more »

This opportunity is within our Digital and Technical Service, which is responsible for the University’s use of digital systems and services that support teaching and learning across our campuses. You will collaborate with a variety of teams gaining technical knowledge and experience with a wide number of Cisco … enterprise networking technologies. Role The role of the Network Engineer Apprentice will be to perform the following: Use network management systems software and appropriate analysis equipment to collect routine network load statistics, model performance, and create reports as required. Carry out routine configuration/installation/reconfiguration and updates … decommission instructions and tools, following agreed standards. Report details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Using standard procedures and tools, carry out defined tasks associated with the planning, installation, upgrade, operation, control and maintenance of more »

The IT Support Consultant/Customer Service Consultant role is a highly responsible position which requires someone who has the ability to effectively manage client expectations, take ownership of remote support and action a field engineer to site calls. Role · To maintain a high degree of customer service for all support queries and adhere to good service management principles. · To take ownership of user problems and be proactive when dealing with user issues. · To log all calls on our support desk software and manage the ticket system effectively. · Deal with administrative activities professionally and in more »

for external technical support where problems cannot be resolved in-house by liaising with relevant admin staff. To maintain a high degree of customer service for all support queries and adhere to all service management principles. Respond to enquiries from clients and help them resolve any hardware … Essential) About the Employer DIGITAL DENTAL LTD A dedicated team of experienced digital dental support technicians to provide remote and on site support Annual service and support plans to ensure your systems are maintained properly and your imaging software is up to date. more »

role will support the menu planning and administration process for airlines, caterers and vendors by administering services within Promeus. Role Creating new cycles and service plans. Communicate to airline/caterers via email/phone/Microsoft Teams. Check budgets. Input data into the menu planning module. Input data … requirements to completion for both BAU and complex changes. Update any required logs and provide feedback to the Senior Business Manager. Ability to open service requests either by telephone to our 3rd party service providers who manage the Promeus infrastructure. Fast response to problems and escalation if required. … equivalent, grade Grade A*-C/9-4 or equivalent (Essential) About the Employer LOMATURE LTD Lomature Limited is an established technology and managed service company based in Manchester, providing airlines and other industries with software and managed services. Our main solution, Promeus, helps airlines meet the challenges of more »