76 to 100 of 128 Service Management Jobs in England with Remote Work Options

Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth … Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Measure and monitor service management delivery against established key performance indicators. Manage Incident and Request Management ensuing correct categorisation, prioritisation, investigation, and resolution of incidents. Manage … Change Management processes to ensure coordinated changes release are performed as well as retrospective reviews and improvements. Manage Asset Management processes ensuring inventory is kept up to date. Assist with the completion of internal IT tickets. Assist with Problem Management analysis of tickets looking for trends and more »

of projects/technologies, there's a preference for you to have experience in 1 or more of the following: - CRM/Customer Relationship Management - Field Service Management/Field Worker Solutions - Asset Management - Geographical Information Systems/Logistics/GIS more »

of projects/technologies, there's a preference for you to have experience in 1 or more of the following: - CRM/Customer Relationship Management - Field Service Management/Field Worker Solutions - Asset Management - Geographical Information Systems/Logistics/GIS more »

is an exciting position in a brand new area of the business and a great opportunity to be a part of a brand new service management function within the business. Your primary responsibilities for the role will be to own the Change Management processes and activities to … make sure they run efficiently and effectively and to lead on the Asset Management activities working with global teams to ensure the delivery of standardised Asset Management policies and procedures. We are looking for someone personable with excellent communication skills that can engage with teams and stakeholders at … all levels of the business group-wide. Responsibilities in a nutshell: Define and implement Asset Management best practice; ensuring compliance to legal, financial and cyber security policies as required. Work with the IT Leaders and supporting teams to ensure that the relationships between assets and Services are recorded accurately more »

Salesforce Consultant - Service Cloud Day Rate (Outside IR35) 6+6 Month Contract Mostly Remote Working You will be joining an award winning and well established global SaaS based business. As the Salesforce Service Cloud Consultant, you will be working within a highly experienced product team, making improvements, changes and … features to the Service Cloud platform. Requirements: Admin or Consultant level experience across Service Cloud Working experience with Knowledge-Centered Service (Knowledge-Centered Service methodology) Strong experience with Onmi Chanel, Live Chat and ChatBot Must have Salesforce Lightning experience ITSM Service Management experience Must more »

+ Excellent benefits Location - Solihull/Hybrid Role purpose: This is a combined operational based position operating within the IT Service Management team. Many of the responsibilities are general, however working knowledge of the ITIL Change and Configuration Management processes are crucial to the success of the … role. To support the IT Change & Configuration Management function to help reduce risk, improve implementations, record CI's, and effect system changes smoothly. Key Responsibilities: Maintain clear and effective communication and serve as an escalation point of contact with the primary focus on driving change workflow. Ongoing co-ordination … with project and operational based teams for Change deployment. Maintain IT Change & Configuration management documentation on a regular basis and be accountable for the quality and completeness. for example, Post Implementation Reviews, presentations, procedural docs and change and/or release schedules. Communicate (and/or train as necessary more »

in a similar senior role overseeing and driving similar initiatives, ideally within the defence, IT, government sector. You'll have broad exposure across solution & service architecture, service management, operations & delivery, IT system implementation and lifecycle management. You'll have fantastic communication skills and be effective at liaising more »

Field Service Engineer (Home Based) £35-40000 + Training + Van + Overtime + Laptop + Phone + Healthcare + Meal Allowance + Pension Home Based Living in Crawley or surrounding areas and paid door to door Are you a Field Service Engineer from diesel engines looking for … as well as opportunities learn abroad. The company is a renowned diesel engine manufacturer, expanding due to recent acquisitions. They need are boosting their service team to manage a growing customer base in the area. They offer state of the art equipment, customised tools, a first rate service management system and a dedicated training manager. This role would suit a Service Engineer with experience servicing Diesel Engines. The Role * Home based Field Service Engineer * Servicing Diesel Engines from 10 to 500 kw * Diagnosing faults, engine rebuilds, striping and overhauls The Person * Engineer Experienced with more »

and technology to reduce the administrative burden our operational teams face by automating the back office system. You'll also work with the onsite management team to improve the quality and use of data to achieve operational and client requirements. The Digital Transformation Manager will own and rethink back … the implementation of our digital training strategy and deliver operational end-user training. You will support the delivery of a data-driven approach to service management where operational front-line managers have confidence in using Management Information to make better business decisions. Capturing requirements for both system … changes and reporting improvements to ensure both are fit for purpose and are being used as efficiently as possible. Support our teams with service changes, which drive efficiency through routing improvements, using spatial (GIS) technology to assist. Manipulate large datasets to perform service analysis and as part of more »

Assurance Manager Location: Any Computacenter Office location considered (with an element of hybrid work available) Life on the team Placed within our Group Information Service Function is the Tooling Enablement Team. Tooling Enablement consists of three functions Governance, Delivery and Solutions (Pre Sales). We provide customer solution designs … and onward implementation of those solutions for our managed service contracts. Tooling Enablement are now looking for an energetic person within our Governance area for an Assurance Manager. The Assurance Manager Role is a key role in the function and provides solution assurance and management of the pre … defined and scoped the most appropriate technical solution using well defined standard solutions. Manage the prioritization of the TE presales and bid pipeline including management reporting and communication to key stakeholders. Support in solution queries during the pre-sales lifecycle, in life and transition where required Seek out improvements more »

Summary Reporting to the RMO Manager and collaborating closely with sales, operations, and project management teams, this position plays a pivotal role in coordinating, managing, and delivering all services and driving growth. Responsible for effectively managing the implementation of client projects, the Technical Project Manager works with available resources … within scope, time, cost, and quality requirements. This hybrid role, based in Chelmsford, involves travel to client and data centre sites for active participation, management, and leadership. ? Project Exposure Requirements End-to-end project management, encompassing data centre audits, migrations, and commissioning. Proficiency in asset and connectivity auditing … the Technical Project Manager must be authoritative, friendly, flexible, resourceful, and highly motivated, with excellent team player skills. Must demonstrate well-disciplined prioritisation, time management, and multitasking abilities. Strong communication and presentation skills, both face-to-face and remotely, are essential. Ability to own, manage, visualise, and deliver full more »

control concepts, practices, procedures, and implementation of controls Working knowledge of regulatory requirements, and operational risk concepts Information Technology Infrastructure Library (ITIL) or IT Service Management (ITSM) risk management experience Proficient in desktop applications (Excel, Word, Outlook, Visio, PowerPoint, Access) Excellent verbal and written communication skills with … the ability to interact effectively with all levels of management Ability to work in a fast-paced environment with changing processes and procedures Good organisational skills, used to managing and prioritising own workload Ability to report on progress, timescales, outstanding and completed activities Please contact Nadya Nyagolova on more »

Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company …/enterprise level infrastructures. Excellent analytical and problem-solving skills to achieve prompt resolution. Strong experience of incident and problem management. An understanding of service management standards and tools (ITIL) would be an advantage. Disaster Recover, Replication and Recovery. Storage technologies: SAN, Fibre Channel Switches etc. IaaS and … Cloud technologies; Microsoft Azure, Office 365. Networking, including TCP/IP, DNS, WINS, DHCP, wireless. System Management and monitoring technologies; SCOM, SCCM, MECM Anti-virus technologies Develop, produce, and maintain documentation. This role is subject to a clear standard DBS check being received. No agencies please. more »

Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company …/enterprise level infrastructures. • Excellent analytical and problem-solving skills to achieve prompt resolution. • Strong experience of incident and problem management. • An understanding of service management standards and tools (ITIL) would be an advantage. • Disaster Recover, Replication and Recovery. • Storage technologies: SAN, Fibre Channel Switches etc. • IaaS and … Cloud technologies; Microsoft Azure, Office 365. • Networking, including TCP/IP, DNS, WINS, DHCP, wireless. • System Management and monitoring technologies; SCOM, SCCM, MECM • Anti-virus technologies • Develop, produce, and maintain documentation. This role is subject to a clear standard DBS check being received. No agencies please. more »

Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company …/enterprise level infrastructures. • Excellent analytical and problem-solving skills to achieve prompt resolution. • Strong experience of incident and problem management. • An understanding of service management standards and tools (ITIL) would be an advantage. • Disaster Recover, Replication and Recovery. • Storage technologies: SAN, Fibre Channel Switches etc. • IaaS and … Cloud technologies; Microsoft Azure, Office 365. • Networking, including TCP/IP, DNS, WINS, DHCP, wireless. • System Management and monitoring technologies; SCOM, SCCM, MECM • Anti-virus technologies • Develop, produce, and maintain documentation. This role is subject to a clear standard DBS check being received. No agencies please. more »

or Coventry and remote Explore and Discover what it's like working for Leidos... We have an exciting entry level opportunity to join our Service Desk Team to provide systems administration support to end users of the biometric Services. This position operates on a shift basis and the team … are accountable for Access, Event, Incident, Request and Problem Management activities. What will I be doing? You will work to keep the programme system operational by: Performing system administration tasks as defined by the Operating Procedures. Routinely monitoring the system using the software and hardware tools provided. Responding appropriately … Documenting solutions. Adhering escalation/elevation processes and procedures. Timely and accurate inputting of data into the call logging system. Ensuring that Incidents and Service Requests requiring further help are referred to the appropriate person e.g. 2nd Line Systems Administrators, the Operations Support Group etc. The role is shift more »

Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle … customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal customers. You are the voice of our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in … the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the system users via telephone, and email, via a ticket-based system. The customer experience is what needs to be at the forefront more »

controlling and storing any pertinent information, and preserving information objects to make certain that they may be current, applicable and valid. Participate in Problem Management, Major Incident and Disaster Recovery sports as required Skills Needed: Previous experience in a similar role/2nd Line Support Experience supporting Mac and … up of AV and interactive equipment; such as projectors, video-conferencing equipment, interactive equipment ITIL Foundation qualification (v3 or v4) Strong understanding of ITIL service management processes Experience using an ITSM ticket management system Research indicates that men will apply to a role when they only meet more »

Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle … customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal customers. You are the voice of our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in … the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the system users via telephone, and email, via a ticket-based system. The customer experience is what needs to be at the forefront more »

our IT Digital Operations team. Providing on-site IT support for a programme of deploying replacement hardware for end-of-life devices, and the management of ad-hoc new hardware requests from departments across the Trust locations. The IT Digital Operations team is part of the IT Department within … the Chelsea & Westminster Hospital NHS Foundation Trust. The teams provides end-user IT support to staff across the Trust and it consists of the Service Desk team, Desktop build & Virtualisation team and the site engineering teams (in which this role sits). We provide services Monday - Friday … with a out of hours service for major or critical incidents. Main duties of the job Responsible for identifying and managing the rolling replacement of "end-of-life" IT hardware within the Trust. Manage workload of roll-out schedule and any service desk tickets assigned to Onsite Build more »

to the appropriate IT support teams (Second Line Support, System Administrators, etc.) while ensuring proper documentation of troubleshooting steps and actions taken User Account Management, assist with user account administration tasks, including creating, modifying, and disabling user accounts, resetting passwords, and granting access permissions based on established security protocols … ensure the confidentiality, integrity, and availability of IT systems and data. Assist in enforcing compliance with IT Procurement, IT security policies and regulations Asset Management keep record of distributed IT, IT related equipment and keep HR in copy Support of Global office network providing support as described above to … apprenticeship and/or industry-standard certifications similar to CompTIA A+ will be considered. Proven experience in providing technical support in a helpdesk or service desk environment Strong knowledge of Microsoft Windows and Office 365 Suite, as well as common business applications and productivity tools Familiarity with ITIL (Information more »

Service Now Developer/Engineer- London Based Permanent Hybrid role - Once or twice a week into the office in London Salary - £90,000 + bonus + benefits Working with a prestigious consultancy firm My client has been voted the best consultancy to work for six years in a row … implementation. We are NOT looking for a people manager but more of a very strong techie/developer with ServiceNow who has some people management skills. It is a very technical role and an extremely important role/implementation for my client. Can you imagine working for one of … and oversight in regard to ServiceNow technology workflows. Enthusiastic about the opportunities for automation, self-serve and AI assistance, as part of a broader service management strategy. Act as a technical product owner for ServiceNow. What are we looking for? Experience in leading greenfield ServiceNow implementations. Exposure to more »

National Security, Counter Terrorism or Public Sector project experience. Prior consulting background Technology Operating Model design Process re-design, optimisation and lean practices Delivery Management and Business Analysis IT Operations Requirement’s elicitation Value stream mapping IT Service Management and ITIL Product Ownership and Management Product more »

support and delegate technical experience to a team of application support specialists, always looking to build capability within the team Developing and implementing risk management and a risk-based approach to service management Some experience in leading a team as part of a service desk or … hosting environments, .NET applications, REST APIs, MS SQL servers and Azure Keen documentation skills Experience and competency in managing a team with great relationship management skills Fluent or excellent English communication skills both verbal and written Must have the right to work in the UK without the need for more »

the Head of Architecture and with key stakeholders at various levels within ITS and the wider University to ensure the delivery of exceptional IT service across the University. Using authorised Architecture Principles, Standards and Patterns and in line with the relevant Digital Strategy and Technology Roadmaps, the Solution Architect … and design considerations are visible, opportunities exploited, and potential contentions and risks identified and mitigated. Responsible for providing architectural deliverables and input to the Service Design Processes within IT Services. Responsible for contributing to the process for design, capture and productionising architecture and technology standards and patterns for re … architecture and using APIs. A broad technical background in IT, covering operating systems, databases, integrations, cloud-based Software/Platform/Infrastructure-as-a-Service, business continuity and information security. An understanding of the application and software development life cycle. An understanding of release and change management. An understanding more »