3 Permanent Service Management Jobs in Glamorgan

IT Service Desk Manager required by our market leading, award winning, professional services organisation based in Cardiff. The successful candidate will lead and manage a team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will be split … between management (75%) and hands-on support (25%). The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction, managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities: Management Lead, mentor, and … manage a team of 10 service desk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the service desk, including ticket management, prioritisation, and resolution of IT support requests and incidents. Develop and implement service more »

Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: £30,000 - £40,000 per annum (Depending on Experience) Job Type: Full time/Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is … We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout … requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend more »

and implementing new solutions. As Network Manager, they will shape the future of IT services, creating a robust and secure environment. Their leadership, technical management, and stakeholder communication will be instrumental in achieving future goals. What you'll need to succeed Leadership: Proven track record of leading a network … infrastructure team. Successfully managed large-scale network enhancement projects. Cultivates collaboration and a strong customer service culture. Relationship Building: Skilled in enterprise supplier and contract management. Effectively communicates IT's role and business value. Service Excellence: Comprehensive knowledge of IT Service Management, emphasising continuous improvement and … and available technology services within SLAs. Demonstrates ownership of day-to-day operations, ensuring essential tasks are managed effectively. Personal Skills: Proficient in time management, prioritisation, and achieving strategic goals. Effective under pressure, adaptable, and skilled in problem resolution. Provides technical thought leadership for network platform development. Adapts behaviour more »