14 Service Management Jobs in Hampshire

Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company … desk Manage the support desk teams effectively to ensure the delivery of high-quality services Be involved in the recruitment, training, and development of service delivery staff. Establish and maintain service quality standards, ensuring that all services meet or exceed customer expectations. Implement and monitor key performance indicators … KPIs) to measure service quality and efficiency. Continuously assess service delivery processes and identify opportunities for improvement. Work with the wider support teams to analyse data to identify trends, issues, and areas for improvement. Feed into the response and recovery efforts during major service incidents. Ensure all more »

Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company …/enterprise level infrastructures. Excellent analytical and problem-solving skills to achieve prompt resolution. Strong experience of incident and problem management. An understanding of service management standards and tools (ITIL) would be an advantage. Disaster Recover, Replication and Recovery. Storage technologies: SAN, Fibre Channel Switches etc. IaaS and … Cloud technologies; Microsoft Azure, Office 365. Networking, including TCP/IP, DNS, WINS, DHCP, wireless. System Management and monitoring technologies; SCOM, SCCM, MECM Anti-virus technologies Develop, produce, and maintain documentation. This role is subject to a clear standard DBS check being received. No agencies please. more »

We are currently recruiting for a Senior Project Coordinator to join the IT Management Team in a public sector organisation to support in the planning, implementation, and completion of varied projects. This is a permanent position which offers hybrid working. Your Company A Government organisation that works in partnership … proficiency and productivity across the organisation with its main headquarters being based in Eastleigh. Your Role You will work as part of the IT Management team reporting into the Business Operations Manager. You will help support and provide clarity to key projects across the business, alongside working with internal … stakeholders to ensure all aspects of the projects are identified. You will be looking to implement IT training systems and implement IT Service Management tools. Daily duties and responsibilities include collecting, comparing, and evaluating project data allowing a thorough review of project performance; You will also provide guidance more »

We are currently recruiting for a Change Manager to join the IT Management Team in a public sector organisation to support in the planning, implementation, and completion of varied projects. This is a permanent position which offers hybrid working. Your Company A Government organisation that works in partnership with … proficiency and productivity across the organisation with its main headquarters being based in Eastleigh. Your Role You will work as part of the IT Management team reporting into the Business Operations Manager. You will help support and provide clarity to key projects across the business, alongside working with internal … stakeholders to ensure all aspects of the projects are identified. You will be looking to implement IT training systems and implement IT Service Management tools. Daily duties and responsibilities include collecting, comparing, and evaluating project data allowing a thorough review of project performance; You will also provide guidance more »

we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being. We are looking for a passionate IT Service Management (ITSM) Lead to drive and operate service management across our organisation. As part of the TechOps Operations team, you will … have the opportunity to work in various areas, including IT Service Management (such as Incident, Change, Knowledge, Problem and Asset Management), Continuous Improvement, ServiceNow, Virtual Agent/Chat, IT Service Desk, Managed Service Providers and Infrastructure Operations. The role of Global IT Operations is crucial … well, it can transform the organisation. Since Elanco’s separation from Eli Lilly & Company, we have taken the opportunity to design a modern operations service from scratch. Over the past two years, we have implemented the fundamentals and matured our processes. Our goal is to build upon this foundation more »

About Service Management. The Information and Technology Services (ITS) Division is responsible for delivering all IT Services to enable HSE to deliver its strategic and delivery plans. An exciting opportunity has arisen to lead the HSE’s IT Service Management Team. HSE’s IT Services have recently … business plans forward. You will manage a blend of insourced and out-sourced teams, to maintain and operate a modern IT estate.As Head of Service Management, you will be responsible for the overall design and delivery of end-to-end IT services provided to the Health and Safety … Executive (HSE) ensuring excellent customer service. Our Service Model is based on ITIL (IT Infrastructure Library) best practice principles. The adoption and enhancement of these practices is an on-going priority activity with an ambition to achieve the highest levels of business value through service excellence. There is more »

point of escalation for operational issues impacting stakeholders within the Data Platforms team. Collaborate with stakeholders to minimize role overlap, embed the team into service management platforms, and clarify roles and responsibilities. Influence Data Platforms priorities by engaging with product owners and leadership. Engage in relevant groups and … committees to drive positive change within Elanco. Educate stakeholders about the team's operational services and define those services. Develop standard service offerings, improve service-related knowledge articles, and identify continuous improvement opportunities. Specifically, how to leverage Data Platforms’ capabilities, products, and services) in ServiceNow. Document pain points … and services. (ie. Access Roster Reviews, Periodic Reviews and other CAPA activities.) Represent the team in vendor governance meetings and ensure compliance with change management and ITSM processes. Minimum Qualification (education, experience and/or training, required certifications): Holds a Bachelor’s degree in a technical or operational discipline more »

REQUIRED: SERVICE MANAGER - SC OR DV CLEARED LOCATION: FT ONSITE IN EITHER LEICESTER OR HURSLEY DURATION: 12 MONTH INITIAL CONTRACT IR35 STATUS: INSIDE ITIL Expert (V3) or ITIL Managing Professional (V4) Qualified Service Manager required. * 5+ Years working within an IT Service Management environment * Ability to … Tools - Excel, Word, PowerPoint etc * Experience of managing complex stakeholder groups with differing requirements and priorities * Ability to deliver and continually improve high quality management information and reports, including delivery to senior stakeholders Desirable: * Experience of working within Government, ideally with a background in the Public Sector * Experience of … Process definition, administration, measurement, management and audit, namely on ISO9K, 20K & 27K * Experience working within a matrix environment * Experience of working with Joiners/Movers/Leavers processes Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the more »

Role : Service Manager Salary : (up to) £50,000 Location : Remote Join a tech consultancy offering an industry leading service ensuring their customers get the most out of agile and DevOps methodologies. As well as being at the forefront of technology, they have been voted one of the UKs … best small companies to work for! In this role you will be responsible for the overall customer service management ensuring a smooth transition towards their next-level software development. This company are rated so highly by customers and employees due to their mindset towards continuous incremental improvement which … Teams to understand usage and find innovative ways to further improve an already industry leading service. Key Requirements 1 year of experience in the Service Manager role SC cleared (SC clearable candidates may be considered) Background in customer service with a commitment to delivering high-quality experiences Proficiency more »

About the Role We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team members … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event … management systems and other tools, to identify incidents and take appropriate action to maintain and control the resolution of these incidents within in a timely manner. Liaising with specialist support teams. Following process and work instructions to resolve incidents, problems and events. Provide updates and reports on active incidents more »

initial point of escalation for operational issues impacting stakeholders within the Data Platforms team.Collaborate with stakeholders to minimize role overlap, embed the team into service management platforms, and clarify roles and responsibilities.Influence Data Platforms priorities by engaging with product owners and leadership.Engage in relevant groups and committees to … drive positive change within Elanco.Educate stakeholders about the team's operational services and define those services.Develop standard service offerings, improve service-related knowledge articles, and identify continuous improvement opportunities. Specifically, how to leverage Data Platforms’ capabilities, products, and services) in ServiceNow.Document pain points and design new processes to … and services. (ie. Access Roster Reviews, Periodic Reviews and other CAPA activities.)Represent the team in vendor governance meetings and ensure compliance with change management and ITSM processes.Minimum Qualification (education, experience and/or training, required certifications):Holds a Bachelor’s degree in a technical or operational discipline or more »

the services the IT department’s need. You will develop strategic relationships hold Vendors accountable for delivering on commitments Essential Skills Global IT Vendor Management experience Service Management and Integration experience Relationship, contract and performance management ITIL/Service Now Procurement management Leadership If more »

software applications in accordance with the solution roadmaps, in-line with business and IT strategy.Day to day, you’ll be responsible for the line management and resource management of the team interacting with team members, project managers and service managers One to one meeting with team members … assisting with their development plansAllocating projects to team membersDealing with escalations and issuesAdministration and reporting Essential experience of the Systems Analyst Team Leader,Management, Leadership or Mentoring experienceBackground in IT and application software delivery is desirable Experience in ITIL, Service Management or IT Project Management is more »

The role of the 1st Line Service Desk Technician is to receive telephone calls, emails and live chats from users/customers, record as much information as possible, attempt to resolve the incident/request and log as a ticket if immediate remediation is not possible. Role Customers (Internal … SLAs Shared Inbox emails to be logged within SLA Ensuring Incidents & Requests are actioned within required SLAs Escalating high priority incidents & major incidents to management team Attempting to resolve incidents and requests on initial contact Ensuring regular, positive feedback from customers Act as single point of contact for end … concise information to be recorded on each ticket.MDS to be completed, in full, on each ticket Aim to meet Team, and Individual, Objectives Maintain service delivery against Key Performance Indicators Manage and lead each phone call in an engaged and structured manner Retain ownership of incidents and requests until more »